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Downey Hyundai - Service Center

Downey, CA

4.2
2,341 Reviews

2,341 Reviews of Downey Hyundai - Service Center

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August 14, 2025

Dealership has been friendly efficient and what I like most is if I have any concerns they go out of their way to try to meet and resolve my concerns More

by EARL261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2025

Everything went fine. The wait time was a little long. But looks like you’re a very busy place. More

by MCEBRAHIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
August 13, 2025

It is always neat and clean, they have coffee and goodies too! Free Wi-fi More

by JAZZYNITES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Barajas
Aug 13, 2025 -

Downey Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 13, 2025

The times I have gone to service me vehicle I spend less than 20 minutes to pick up or to check in. My vehicle has been washed the couple times I have gone and it has saved me a trip to the car wash so I de More

by liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica, Marlene
Aug 13, 2025 -

Downey Hyundai responded

Thank you for choosing Downey Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 13, 2025

Sorry but Mr Mario needs to be more professional and kind he doesn’t help and doesn’t have to get angry I’ve bought two car at Downey Hyundai Dealer and I’ve never had problem it’s the second time he attende More

by CESART5165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
August 13, 2025

Mario was my service agent and he was awesome! I was a bit overdue for my first service appointment due to my low mileage. Mario took great care of me and even arranged for a Lyft ride to my hair More

by monicalcalderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Aug 13, 2025 -

Downey Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 13, 2025

Great service, very attentive to customers, kept checking in with me with updates on my vehicle More

by juan.garibay1185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haciel Caro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

August 11, 2025

Absolutely terrible, no respect for others time employees were great. Management was absolutely terrible. Management can care less about anything but their bottom line.. More

by carloscendejas44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Malhotra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Duran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alainea Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Downey Hyundai responded

Hello Carlos: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Please call (562) 231-0100 and ask for Kimberlina Trajano or George Nino

August 11, 2025

The store dealer charge me some extra money in tha name of down payment without telling me and take my sign in all paper . When ,i ask theym how much I have to pay total they told me that amount written in More

by chetansodhi8950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Aifan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Downey Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please call (562) 231-0100 and ask for Kimberlina Trajano or George Nino

August 11, 2025

Mostly very, very friendly people. But not necessarily good at listening: I signed a lease one week before. I called ahead and made an appointment for all of the factory stickers to be More

by andrewsocal
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ravi Malhotra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alainea Butler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Aguilar (Sales)
Aug 12, 2025 -

Downey Hyundai responded

Hello Andrew: We appreciate your business. Thank you for taking the time to share your experience at Downey Hyundai. We truly value your feedback. If there's anything you'd like to discuss further—whether it's a compliment or a concern—we're here to listen. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

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