Downey Hyundai - Service Center

Jose was very friendly and treated my wife and I with attentiveness and respect. He addressed our concerns and was quick to follow up with us. attentiveness and respect. He addressed our concerns and was quick to follow up with us. More

I was disappointed on their service. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. More

brought my vehicle in for a complimentary oil change. After the service was completed, I was handed an invoice. As I reviewed it, I realized they had used a low-quality oil and not the manufacturer-recom After the service was completed, I was handed an invoice. As I reviewed it, I realized they had used a low-quality oil and not the manufacturer-recommended weight. When I brought this to my service advisor’s attention, he began making excuses for why they had used the cheaper oil. I then spoke with the service manager and expressed my frustration. He assured me he would speak to the technician and that they would replace the oil with the correct full synthetic oil, as they should have done in the first place. I agreed to let them make it right. They completed the second oil change, but suspiciously fast—far too quickly to have done it properly. There is no way they had enough time to drive the car back to the bay, lift the vehicle, drain the oil, replace the oil filter, refill it with the correct oil, lower the vehicle, and bring it back to me—all within five minutes. If they changed the oil at all, they definitely did not change the filter. The whole experience felt careless, and dishonest—poor service and poor management. More

Marlene did great at customer service. The job was done quick and got my car back clean. Overall good. The job was done quick and got my car back clean. Overall good. More

I had a very good service experience from start to finish. Highly recommend this group to anyone needing fast and professional service finish. Highly recommend this group to anyone needing fast and professional service More

Thank you very much for the help you gave me. You are very kind and attentive and above all you understand the needs of each person You are very kind and attentive and above all you understand the needs of each person More

The service writer, Mario Ramirez is an excellent representative of Downey Hyundai. He explained what needed to be done and kept me apprised of the progress of all of the work. He answered all of my representative of Downey Hyundai. He explained what needed to be done and kept me apprised of the progress of all of the work. He answered all of my questions completely. More

GRACIAS POR TODO EXELENTE SERVICIO GRACIAS GRACIAS AGRADESCO AL MUCHACHO QUE ME ATENDIO EXELENTE TRABAJADOR GRACIAS AGRADESCO AL MUCHACHO QUE ME ATENDIO EXELENTE TRABAJADOR More

Great last minute Service…Always the “Gold Standard “. .Dan is the Man..I will make that dash appointment soon . Thanks again Raymond Clay .Dan is the Man..I will make that dash appointment soon . Thanks again Raymond Clay More

I like the service at this dealership, they always try to get the wok done on time and they are very accommodating. I have purchased 2 vehicles from them and I will not take them anywhere else for service get the wok done on time and they are very accommodating. I have purchased 2 vehicles from them and I will not take them anywhere else for service More