Ray Malhotra

Downey Hyundai responded

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration. This is not the level of service we strive to provide. We'd appreciate the opportunity to address your concerns regarding the brakes and your warranty. Please feel free to contact us at 562-231-0100 so we can work toward a resolution.

Downey Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Downey Hyundai are glad to have you as a customer. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Downey Hyundai! Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

Thank you for your feedback. We're sorry to hear that your experience left you feeling this way. What you've described—concerns about sales practices, management, communication, and transparency—is not the standard we aim to uphold. We take comments like yours seriously and would appreciate the opportunity to learn more about what happened so we can address it properly. Please consider reaching out to us directly so we can review the situation and work toward a resolution. Your feedback helps us improve, and we genuinely value the chance to make things right.

Downey Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Downey Hyundai. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.

Downey Hyundai responded

We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how stressful it is to finance a vehicle you are unable to register or drive, especially after waiting several weeks without resolution. This is not the level of service we aim to provide. Your situation is important to us, and we would like the opportunity to review your case immediately to determine what caused the delay and how we can resolve it as quickly as possible. Please contact us directly with your account or vehicle details so we can assist you without further delay. We appreciate your patience and hope to work with you toward a fair and prompt solution.

Downey Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino if you would like to discuss one on one.

Downey Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Feel free to contact us at (562) 231-0100 and ask for Kimberlina Trajano or George Nino.