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Downtown Hyundai

Nashville, TN

4.4
185 Reviews

1512 Broadway

Nashville, TN

37203

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Showing 185 reviews

October 23, 2023

Sales people knowledge about operation of the car was limited. Am trying to figure out how to operate all the features of the car myself. More

by hdroth
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
christain
Nov 01, 2023 -

Downtown Hyundai responded

Hdroth, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

October 18, 2023

Came in for a recall appt. I was greeted by Jamaul. He was so professional and kind, keeping me up to date on progress and follow up. My wait was only an hour which I consider More

by bethbanksrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaul
Nov 01, 2023 -

Downtown Hyundai responded

Hello Bethbanksrn, thank you; we appreciate your feedback!

October 02, 2023

Avoid this dealer at all cost. Thier staff is incredibly unprofessional and their service department is absolutely horrific. Bought a Hyundai Tuscon Hybrid and have had to take i More

by btim21459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Oct 05, 2023 -

Downtown Hyundai responded

Hi Btim21459, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.

September 22, 2023

Drew was professional and helpful when it came to helping me purchase my first brand new vehicle. More

by Bphillips6521
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew
Sep 27, 2023 -

Downtown Hyundai responded

Bphillips6521, thank you for your kind review; we are happy to pass along your comments to the team here at Downtown Hyundai!

September 14, 2023

Sticker on windshield says oil last changed in March . Paint missing on two doors. Can’t get through to repair departments.No one showed me how to use the screen. What am I supposed to do? More

by Fiona
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chubby, Alex
Sep 27, 2023 -

Downtown Hyundai responded

Hi Fiona, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.

September 14, 2023

I had a great experience with Mr. Gaston. He was knowledgable, patient with my questions and needs, and overall super friendly. He was great to work with! More

by teeitup5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chubby Gaston
Sep 27, 2023 -

Downtown Hyundai responded

We appreciate your positive review about your recent experience with us!

September 03, 2023

Very attentive and thorough in the service provided and made sure I was taken care of. More

by hcook0279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie, Matthew, Adam
Sep 06, 2023 -

Downtown Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 01, 2023

Very close and convenient with knowledgeable staff. Was the only dealership in 500 mile radius that had the car I wanted More

by samantharaiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew
Sep 06, 2023 -

Downtown Hyundai responded

Samantharaiff, we are glad we could help!

August 31, 2023

Sales manager Johnny is fantastic. he has been there every step of the way from sales to service. More

by Mitch_ba
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
johnny Velaquez
August 28, 2023

The staff is always nice and inviting. They handle my vehicle with care every time. More

by Apryll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
Aug 30, 2023 -

Downtown Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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