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Downtown Hyundai

Nashville, TN

4.4
185 Reviews

1512 Broadway

Nashville, TN

37203

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Showing 185 reviews

May 11, 2023

Had a great experience, as usual at Downtown Hyundai. Jamaul was was thorough in checking my car's needs and great communicating what was needed. More

by selcovas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaul Starnes
May 24, 2023 -

Downtown Hyundai responded

Selcovas, thank you for your kind review; we are happy to pass along your comments to the team here at Downtown Hyundai!

May 02, 2023

Sadie at Downtown Nashville Hyundai was amazing. She kept me informed of what was going on and her time frame she gave for the recall work was very close. She is friendly and because of her the exp More

by Kdavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie Plante
May 10, 2023 -

Downtown Hyundai responded

Kdavidson, thank you for your kind review; we are happy to pass along your comments to the team here at Downtown Hyundai!

May 10, 2023 -

Kdavidson responded

Sadie at Downtown Nashville Hyundai was amazing. She kept me informed of what was going on and her time frame she gave for the recall work was very close. She is friendly and because of her the experience was great

April 11, 2023

Awesome Team in the Service Dept. They were ready for my maintenance appointment and had me in and out like clockwork. Great service and great work. Thanks More

by cmitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
May 04, 2023 -

Downtown Hyundai responded

Hi Cmitch, we are very happy to have provided you with such a positive experience!

March 23, 2023

Jamaul was very professional and kept me updated throughout the whole process of my service! That was very appreciated More

by Mj D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaul
Mar 30, 2023 -

Downtown Hyundai responded

Mj D, thank you for your kind review; we are happy to pass along your comments to the team here at Downtown Hyundai!

March 16, 2023

Known engine oil burning issue, tech tried to get us to pay for oil change when we gave to put a qt in every 100 miles. Says just cuz car is old (2016 with only 102,099 miles) Hyundai had a service bullet More

by madowner
Recommend Dealer
No
Employees Worked With
don't have the names
Mar 30, 2023 -

Downtown Hyundai responded

Hi Madowner, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.

Mar 30, 2023 -

madowner responded

My husband is now in hospital had a brain tumor removed. We can discuss when he is better.

March 16, 2023

Excellent customer service Ms. Jackie in the service department made sure that I understood all the communications between the insurance companies, car rental, and policy More

by Latoria Swindell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackie
Mar 30, 2023 -

Downtown Hyundai responded

Latoria Swindell, we are glad we could help!

February 19, 2023

Thomas in service did a great job! Very professional and had my car done in a timely manner. More

by Stewblers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Feb 22, 2023 -

Downtown Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 09, 2023

This team was great and Dana was awesome. Prompt professional and timely in everything that she did for me. Thanks! More

by dhaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana
Feb 13, 2023 -

Downtown Hyundai responded

We appreciate your positive review about your recent experience with us!

February 07, 2023

When purchased vehicle promised free car wash with service but no longer get car wash! Miss this service. More

by Symmetryart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamal
January 30, 2023

This was a much better experience at the dealership than the last time I was there. Brian was very timely and nice. Work was done in a reasonable amount of time. Communication was good. More

by jadelmar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Feb 02, 2023 -

Downtown Hyundai responded

Hi Jadelmar, we are very happy to have provided you with such a positive experience!

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