Downtown Nashville Nissan - Service Center

People who care Friendly greeting by all in service and that makes a difference plus brings you back again and again. Always a great experience with these folks Friendly greeting by all in service and that makes a difference plus brings you back again and again. Always a great experience with these folks More

paid for service, never received Bought a new Nissan pathfinder. Paid Nissan to do oil changes and tire rotations. At 35000 miles the front tires are bald and the rear tire show scall Bought a new Nissan pathfinder. Paid Nissan to do oil changes and tire rotations. At 35000 miles the front tires are bald and the rear tire show scalloping. Took to discount tire,they said tires never have been rotated. Confirmed this with michellen which is the tire manufacturer. Downtown Nashville Nissan will take your money and not perform the service. Followed up with the service manager. No help. He is standing by the fact that that was normal wear and they have been rotated..I urge you to find a different dealership for your service. Look through the reviews, and choose Newton Nissan. They are a further drive but they take care of there customers..I regret buying from downtown Nashville Nissan. More

Courteous, friendly , professional and punctual Spencer explained what I needed with the second tire I purchased. I was told that both of the new tires needed to go on the back of the car. He guided Spencer explained what I needed with the second tire I purchased. I was told that both of the new tires needed to go on the back of the car. He guided me thru the how’s and why’s of aligning the car. The courtesy driver was very professional and drove me safely to my destination. More

Horrible Customer Service I have been to Downtown Nashville Nissan to get my oil changed twice. The first time was a great experience, and I was excited to go here rather than I have been to Downtown Nashville Nissan to get my oil changed twice. The first time was a great experience, and I was excited to go here rather than driving back to Bowling Green where I use to live. The second time I went, the service rep. (Spencer Dixon) was very rude and inconsiderate. He was having issues with pulling my car up to do a simple oil change... he consistently kept asking if my car had ever been here before. I told him yes, yes, and yes time after time. He was still having issues and continued to ask. He said you know these computers do a pretty good job at keeping information. Sounded like he was calling me a liar. There was an oil change sticker that said downtown Nissan on my windshield that was my last step to "prove" that my car gad been there before. Finally he found me, and he was rude and areagnt the rest of the time I was there, not caring at all about a good customer experience. I am now having issues with my air, not caused by the service from last time, and went to Downtown Nissan again. The girl that first helped me out (I believe her name is Dusty) was very very helpful and considerate. I was thinking, wow, I may have a good experience this time. She bad to ask a question, and here comes Spencer again... He was rude yet again, and I told her exactly how I felt once he walked away. He asked me a question about my extended warranty, and very arrogantly gave two thumbs up and said "got it?". I told the girl, Dusty, that I would not be back. She even came to check on me while I was waiting in the waiting area. I will drive to Bowling Green if I have to before coming back here, and I will be speaking to a manager about Spencer. More

Excellent Spencer shows his customers he cares. I always ask fo him because I know my concerns will be taken care of.Top notch advisor.Friendly Spencer shows his customers he cares. I always ask fo him because I know my concerns will be taken care of.Top notch advisor.Friendly More

Great service n timing of work done. I'm satisfied so far with my visit to the dealership for my service couldn't have been any better thanks for the quality of service n timing of work p I'm satisfied so far with my visit to the dealership for my service couldn't have been any better thanks for the quality of service n timing of work preformed More

Great customer service Made an early AM appointment, truck was brought into service bay very quickly. Went to relax in clean and comfortable customer lounge area. Within app Made an early AM appointment, truck was brought into service bay very quickly. Went to relax in clean and comfortable customer lounge area. Within approx. half hour service advisor came to me to explain needed repairs. Very professional and will return when necessary More

General Maintenance/New Tires Spencer is very receptive, caring and is dedicated to giving good service to his customers!!! He helped me get a great deal on tires and is just awes Spencer is very receptive, caring and is dedicated to giving good service to his customers!!! He helped me get a great deal on tires and is just awesome to deal with!! More

Rip Off! I took my vehicle in for an assessment. The battery and brake light were on and the information panel had stopped working. I was told that I needed to I took my vehicle in for an assessment. The battery and brake light were on and the information panel had stopped working. I was told that I needed to replace the entire computer assay and that the transfer case was leaking transmission fluid. Fortunately I took two male colleagues with me. They both inspected the vehicle and found only a bead of oil on the transmission. According to this dealership the total cost to repair my while would be about $4,000. I took my vehicle to a locally owned repair shop. The problem was the alternator. It only cost $800 to repair. No transmission problems at all. The dipstick had not been installed properly after an oil change. There was no reference to the alternator going bad on the computer print out the dealership provided. I'm sure they would have "discovered" the problem $4,000 later. I will never take my vehicle to this dealership. More

Murono Service My Mother brought my car in to be serviced while I was out of town. The service department was professional and prompt with the maintence services re My Mother brought my car in to be serviced while I was out of town. The service department was professional and prompt with the maintence services received. I would like to thank Marcus Jackson, Mr. Ranson ( I believe that is his name) for their professionalism and patience with me over the phone. Several days after the services were received my Mother received a phone call from Mary in the service department. There was an overcharge on the services received and Mary wanted to make sure I received the refund. Her comments to my Mother were "we want to be honest". In these times most companies will not make these admissions. I normally have my car serviced at the Newton Nissan Dealership in Shelbyville, TN; which is an A+ dealership. However it is easier for my Mother to travel a shorter distance to Downtown Nashville Nissan. Thank you for all you do. Satisfied Customer, Cynthia Epperson-Lyons. More