Downtown Nashville Nissan - Service Center

Service Rep is worthless Went by the dealership today and ask amout my XM no longer works, he never sad anything except I "its $105.00 to just look at it. We have had our Fro Went by the dealership today and ask amout my XM no longer works, he never sad anything except I "its $105.00 to just look at it. We have had our Frontier for 30 months and the service dept never even mentioned warranty or lets check. This service center is the worst I have ever experienced in 50 years of owning a car. More

AVOID DOWNTOWN NASHVILLE NISSAN FOR SALES AND SERVICE! If I could give this place a complete ZERO I would! I will NEVER buy another car or have any service done at Downtown Nashville Nissan! They complet If I could give this place a complete ZERO I would! I will NEVER buy another car or have any service done at Downtown Nashville Nissan! They completely screwed me over on a recall repair that they refused to make right. They also falsified my repair records.... stating that I had requested repairs in the past, when I absolutely did not. They even had the nerve to call me to buy a new car while my car was being repaired, and "new" problems kept being found. That makes me wonder if they were damaging my car just to get me to buy a new one, because of large repair bills. In the past, they claimed to have fixed a problem that I asked them to repair. They called to say the repair had been completed, when I came back to get my car, NOTHING had been touched. The service department employees are extremely rude and not very knowledgeable.... this is definitely evident from reading the other reviews on this site. They make up answers just to get you to go away, but the answers are ALWAYS in their favor. I know that's part of a car dealership, but this place definitely goes a step further to make the experience even worse. Do yourself and a favor and skip this dealership. They don't back up their service repairs; you will be spammed with their constant e-mails, even after you request to be removed from their list over and over; and get sketchy service when you bring your car in for repairs. There are plenty of other nissan dealerships in Nashville, so save yourself the trouble and go to those! More

2008 Nissan Versa. I purchased my 2008 Nissan Versa 2008 Nissan Versa. I purchased my 2008 Nissan Versa from Downtown Nashville Nissan. The engine on this vehicle caught on fire and burned (total lo 2008 Nissan Versa. I purchased my 2008 Nissan Versa from Downtown Nashville Nissan. The engine on this vehicle caught on fire and burned (total loss) while I was driving it. My vehicle was only serviced by the Downtown Nashville Nissan service department. Then why are they tucking tail and running when I try to address this issue with them. I called the service Manager, he told me he couldn't do anything unless it was approved by Nissan North America. Nissan North America told me the Dealerships were privately owned and they didn't have any say on what they did...... I also purchased 2 other Nissan vehicles from this Dealership. 2003 Frontier and 2007 Nissan Versa. There is an electrical issue with 2007-2009 Nissan Versa's, the Dealership will not respond to me concerns regarding the electical issue that causes the engine to stop running and catch on fire. I am requesting Downtown Nashville Nissan or Nissan North America to replace my vehicle because they were aware of the serious engine issue. More

This is my very first time ever writing a bad review but this place warrants it. I sent my car in to be serviced for a slight hesitation issue. I was told that a certain part needed to be replaced. I'm not this place warrants it. I sent my car in to be serviced for a slight hesitation issue. I was told that a certain part needed to be replaced. I'm not too keen on the part so I say go ahead and do it. I was told there was not enough time to repair it that day and said fine Ill come back the following day. They try to discourage me by telling me it would be best to leave the car there. I tell them I don't have a way home and to give me my car. Well, when they bring the car back around its jerking worse then before and not only that, the check engine light is now FLASHING (wasn't even on before). The car is not drivable. I'm forced to leave it. They fix the misfire issue and give me back my car the next day only to find that now the check engine light is on for something else (another misfire issue). I smell something is up and demand my car back. I take it to a nearby nissan dealership. 2 things nashville nissan quote me on I didn't need (would have been $500). Another recommendation they made I didn't need (would have been $1000). Turns out I didn't even need the repair that I paid for. All I needed were spark plugs!! STAY AWAY from this place...PLEASE! ALSO...They tried to sell me new valve covers. They didn't know I had them replaced only 15k ago. I immediately reported this to the other nissan dealership that did my valve covers. I now have in writing that Nashville Nissan lied when they said I have leaky valve covers. This complaint is going straight to nissan corp.! More

After I purchased my new vehicle, I had some service concerns and reached out to my salesman only to find out that he was no longer at the dealership. Enter Justin Smith, who went above and beyond (esp concerns and reached out to my salesman only to find out that he was no longer at the dealership. Enter Justin Smith, who went above and beyond (especially considering the fact that he wasn't even my original salesman), helping me find answers to my question. Great customer service. More

I would definitely not recommend this dealer. I was one of the unfortunate people to purchase the 05 Maxima. I have always taken my car to them for repairs which NEVER seem to end. In Jan I was told that I of the unfortunate people to purchase the 05 Maxima. I have always taken my car to them for repairs which NEVER seem to end. In Jan I was told that I needed 1,600 worth of work. I paid for it and 2 months later was back with the same issues but was told that something else was wrong this time. I was quoted over 1,200. When I asked for them to either repair the correct issue or give me a refund they refused. To make matters worse, they never called me in regards to a customer service survey that I filled out (they sent it) that expressed my dissatisfaction. To add insult to injury, the service manager sent a memo to Nissan Corp stating that I was not a good customer and that he did NOT recommend that Nissan Corp assist me with the costly repairs that we as customers are all becoming aware of, simply because I did not let them do my oil changes or service in 2010. But I am confused because Jan 2010 I had an oil change there and was there for at least 2 times paying to either get my engine flushed or a new part. I have lost count. Despite the fact that they were ALWAYS getting paid for their services the service manager sent a memo that discouraged Nissan Corp from aiding much needed assistance for something that seems to be wrong with an awful lot of these cars. Oh, and the mechanic shop that I just took my car too said that there was nothing wrong with the part that DN said needing replacing what he found was much cheaper. I wish if they couldn't fix my car they would have told me sooner before I gave them all of my money More

Where to start? I bought a 2004 350z used. Good price, but sales manager lied (i found out afterwards) about me geting the top or Gold, extended warranty. Guess I should have sat there for an hour compari but sales manager lied (i found out afterwards) about me geting the top or Gold, extended warranty. Guess I should have sat there for an hour comparing apples and oranges, or doubting the sales and finance manager, but many of these dealers employ time worn psychological tricks of the trade just to ink the deal. Had numerous problems keeping the hatchback open during the cold months. They lifted the hatchback once, in the shop and told me they did it repeatedly (when in for service), during the day. Lo and behold, the hatchback rarely if ever stayed open unless it's 70+ degrees outside. Oh, and I paid 2k for the mid-priced extended warranty, which counters what they told me during purchase, that all parts are covered bumper to bumper. Found this out when the CD's constantly skip (not the laser), when the temp is below 70 degrees. Also had numerous squeaks around the dash and seat, but that was never fixed, and of course, not under the mid-priced extended warranty. Another scam relates to something someone mentioned here about receiving x amount guaranteed for a trade, during one of their scam-motion campaigns. Otherwise, I filed a BBB report last year and they never responded probably since they're old hands at getting numerous complaints. I could write a book. Add to this, my 350z only had 23k miles on it when purchased. Kind of odd that hatchbacks don't stay open, CDs skip when cold, and numerous inside rattles and squeaks............... More