Downtown Toyota-Subaru of Oakland

Pro: quick service and easy schedule availability. Con: very annoying process of getting ahold of the right person on the phone. Disorganized, and poor customer service focus. Con: very annoying process of getting ahold of the right person on the phone. Disorganized, and poor customer service focus. More

Three things. instead of giving me new brake disks in the rear they just resurfaced the old ones. they charged me $49.00 for cleaning fluid to prevent the disk fro instead of giving me new brake disks in the rear they just resurfaced the old ones. they charged me $49.00 for cleaning fluid to prevent the disk from making noise. after they fixed my brakes, suddenly all warning brake lights turned on. I should have done the work myself and save easaly $500.00. More

Quicy is a great salesman, my experience has always been fruitful and amazing. Will recommend to go and check their inventory fruitful and amazing. Will recommend to go and check their inventory More

Super friendly customer service, fast and accurate results, and convenient location for the East Bay. Highly recommend! results, and convenient location for the East Bay. Highly recommend! More

Very expensive. Missed half the service items requested the first time. Took twice as long as quoted Missed half the service items requested the first time. Took twice as long as quoted More

Sales manager and salesman were GREAT. Best I've ever dealt with. Salesman already knew the deal I'd made with the sales manager, so no effort, no fuss when we arrived. However, the fin Best I've ever dealt with. Salesman already knew the deal I'd made with the sales manager, so no effort, no fuss when we arrived. However, the finance guy, Abdul, was so pushy trying to sell maintenance and extended warranties we VERY nearly left to go buy the truck elsewhere. Tone deaf to our answers: refused to accept "no" or even state the price until he'd given us his full, 10 minute sales pitch. Will not buy from Toyota Oakland again unless the manager can guarantee we won't have to work with Abdul. More

They were so nice letting me park I side even though they were closed after my catalytic converter was stolen from down the block. They were great about staying in touch and delaying with my insurance compan were closed after my catalytic converter was stolen from down the block. They were great about staying in touch and delaying with my insurance company. And they told me what catalytic converter cover to order and they installed it quickly for me once it arrived. More

Doing good job. Waiting time less. Advisor have great experience. Clean work place. Good communication. Waiting time less. Advisor have great experience. Clean work place. Good communication. More

I was given excellent service. I came in for a simple oil change. And the service was done in ample time. I came in for a simple oil change. And the service was done in ample time. More

Service is always fast, accurate, and on-time. Able to diagnose with minimal description, granted it’s already a Toyota, so not many possible things to go wrong. It’s a testament to the Service De Able to diagnose with minimal description, granted it’s already a Toyota, so not many possible things to go wrong. It’s a testament to the Service Department’s experience. More