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Downtown Toyota-Subaru of Oakland

Oakland, CA

4.2
3,975 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,975 reviews

May 09, 2022

They didn't communicate effectively. The work was good, but some customer service aspects could use improvement. More

by jeffreyballesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
May 10, 2022 -

jeffreyballesq responded

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May 09, 2022

Service was easy and thorough, everyone was very friendly and it was an all around pleasant experience. More

by dr.toshaughnessy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Luong, David Jacobs, Jessy Lloyd, MUHAMMAD LODHI, Danielle Kirker
May 09, 2022

They were very nice and accommodating. Willing to help negotiate so I was able to get almost a low enough apt that my credit union was offering. More

by AALIYAHS_MA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Learned
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Jacobs
May 07, 2022

It was really easy to set up my appointment and drop off my car. Although there was a mixup regarding when the part for my car arrived. More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MUHAMMAD LODHI
May 07, 2022

My tech was responsive and helpful c c c c c c c c Xcode More

by JULIEH1EN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

Patrick was a great representative that really helped me out. I definitely recommend his services More

by tjbmgs3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

Kevin is the best! Downtown Toyota is great! Keep up the good work! Thank you! More

by mrnebol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

I had a problem with the clerk at the service desk for 2 days in a row He was rude. Asst Manager Brandon help me My bill was free behind how I was treated. Ty Brandon. Save me as a customer More

by kimberlypinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kirker
May 07, 2022

I appreciate the care and listening skills of the service attendants. They work very hard to accommodate my request. More

by REVLORMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
May 07, 2022

Brian was an excellent worker! Exceptional assistance and follow up. Would love to work with him again. More

by benmirov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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