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Downtown Toyota-Subaru of Oakland

Oakland, CA

4.3
3,975 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,975 reviews

January 08, 2022

They did an okay job. I was quoted some service and end up paying more than the quote which was misleading. More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Kirker
January 08, 2022

They get the job done efficiently. I have no problem. Patrick, the service advisor even helped me set up my phone with my car.👍 More

by cindycarrico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2022

Call service, good service on phone , easy making am Appointment. Finish on times with Mechanic . More

by NIPSI3732
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Luong, David Jacobs, Jessy Lloyd, MUHAMMAD LODHI, Danielle Kirker
January 08, 2022

I was very satisfied with Downtown Toyota-Subaru. Both working with the service rep and the improvement in the condition of my car after the work was done was great. I had a good experience and will go b More

by Janis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
January 08, 2022

Not responsive to my needs. Didn’t make much of an effort to address problem More

by MG
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Vern Chao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Hocter
January 07, 2022

Kevin Goh gave me outstanding service. I dropped by with worn tires without an appointment on 12/23/2020 and overdue for service. Kevin arranged for 4 new tires and a service appointment and also arranged f More

by HELENFRIERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2022

The people are always friendly and helpful. Check-in is smooth and they listen to questions and reply with good info. Enjoy hanging out in nice waiting area with some cubicle office spaces, too. Appreciate More

by REVNJOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ones in downtown Oakland- jesse, Michael, Raymond have been great over the years- and the others, too, whose names I forget right now
January 07, 2022

Efficient and timely service of my Outback. Definitely recommend this service center for diagnostics, repair, and maintenance. More

by redwood10
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
January 07, 2022

Excellent service and provided loaner car awaiting parts and repair. Unfortunately, had to return when repairs made due to sounds at area of repair, which were taken care of readily on my visit. More

by jobmarzouk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
January 06, 2022

I had to wait a long time before the service manager took my car and then they charged me when it should have been free. More

by frances
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Luong
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