Downtown Toyota-Subaru of Oakland

The people are so nice from personal experience they take care of my car thanks care of my car thanks More

The service and work are consistently good. I have just two beefs: a) when I call and leave a voicemail, I don't get a call back; b) the young woman who answers the phone when I do get through is utterly u two beefs: a) when I call and leave a voicemail, I don't get a call back; b) the young woman who answers the phone when I do get through is utterly unfriendly and seems to be in an enormous hurry. I invariably assume that she's terribly busy and that I must be bothering her ... then remember that I'm the customer, as well as realize that she probably always sounds like that. More

There's always something I'm impressed with. Whether it's friendliness, information provided to me, or elite service I am always at ease dealing with this service center. friendliness, information provided to me, or elite service I am always at ease dealing with this service center. More

Great service from service manager. Work completed on time. Communication was great. Checking in and out was easy. time. Communication was great. Checking in and out was easy. More

The follow up and status updates are substandard. The technicians seem to be lazy problem solvers. And while I purchased my subaru from this dealer, and did alls crédules maintenance with them, I will no technicians seem to be lazy problem solvers. And while I purchased my subaru from this dealer, and did alls crédules maintenance with them, I will not be going back as the service is terrible. More

Very pleasant experience .. it was so quick. Thank You! Relax environment. Highly recommended. Great service! Relax environment. Highly recommended. Great service! More

There is a concern of products that I was forced or told I had to purchase; GAP and LoJack. I have worked with dealerships in the past and I work within the financial industry. To my knowledge GAP and LoJac I had to purchase; GAP and LoJack. I have worked with dealerships in the past and I work within the financial industry. To my knowledge GAP and LoJack is optional and not a condition of an approval. I felt I was “product dumped,” for representatives to get an incentive. I am glad that I was asked to complete the survey and hope to speak the General Manager or Corporate Office of the dealership to further review my concern. More

I brought my WRX IN FOR A HEADLIGHT ASSEMBLY REPLACEMENT Which never got done n wasted my time driving it there n never even got an explanation the Service Writer LIED N TOLD ME SOMEONE WOULD DRIVE ME TO WO Which never got done n wasted my time driving it there n never even got an explanation the Service Writer LIED N TOLD ME SOMEONE WOULD DRIVE ME TO WORK AFTER DROPPING MY CAR OFF NO ONE WAS THERE TO HELP ME More

On a drive in the mountains of Yosemite at night I was flashed by almost every car with the “you have your brights on” signal when I didn’t, because the lights are pointed way too high on Subaru Outback 2 flashed by almost every car with the “you have your brights on” signal when I didn’t, because the lights are pointed way too high on Subaru Outback 2020 onyx. I asked this, my official full warranty center, to lower the lights, after 3 hours they said no it’s impossible. Went home and watched YouTube and fixed myself. Big waste of time. More

Patrick was awesome through the whole process, super easy and nice work with. Thank you so much! A+ and nice work with. Thank you so much! A+ More