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Downtown Toyota-Subaru of Oakland

Oakland, CA

4.3
3,975 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,975 reviews

December 01, 2021

Expensive…. The employees don’t like there jobs. They all have attitudes. They didn’t give me a printout of the inspection. The paperwork I was given wasn’t detailed. I did not have my final work performed h More

by Knlee2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel De La Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Rude, unkind, and frustrating. Always my experience here. They do not care about you or your car More

by 651LEARBRACE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Kirker
December 01, 2021

The staff was friendly, however we found the service very overpriced and the technician damaged the air conditioning knob. They told me car doesn't have any problem which is not true because i sent it to ano More

by arditzaja86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danielle Kirker
December 01, 2021

Good so far, but charging an outrageous cost for 60,000 mile service: %1900+. This is too much even on a car with 60,000 miles. Mine, after 60 months has 32,000 miles. More

by benjan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Luong, David Jacobs
November 30, 2021

They took good care of my car for a regular service and got it back to me quickly. More

by DavidBorof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
November 30, 2021

I brought my truck in with a water leak in the cab. The leak was diagnosed and corrected. The service was excellent. More

by MIIKEWHEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kirker
November 30, 2021

Had an appointment at 1:15 and when I arrived I was immediately greeted and discussed my car issues with a lovely, knowledgeable lady. More

by krd1928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Kirker
November 30, 2021

Very slow to communicate the issues. Slow to respond to insurance company. Very pricey. Nice environment. More

by MARKMUSIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2021

Courteous, prompt, quality work, great price, clean location, easy parking, overall a great experience here More

by MATTWALDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2021

The team went above and beyond to help find a rattling bracket that needed tightening. More

by Amanduh157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shop foreman, not sure what his name was.
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