Downtown Toyota-Subaru of Oakland

1. Agreed upon 15% discount was not applied to bill. And NO response / solution after I talked to my rep about situation and he said he’d get back to me. My husband picked up car and didn’t know he needed t NO response / solution after I talked to my rep about situation and he said he’d get back to me. My husband picked up car and didn’t know he needed to check bill. 2. Paperwork did not describe the extra work that I agreed to. 3. TWICE Phone system RANG service Dept but no one answered- 10+ minutes ringing. Called parts Dept who got me to VM but no one called me back during - not even the next day. 4. Service Dept had car for almost a week - 8/18 7am through 8/24 pm -and did not keep me informed of when I could expect it back. I was told that because it was an OLD car they wanted to check it over closely when I finally got hold of my rep. Crazy. They did lend us a car AFTER I told them I had to have car back as I was going out of town the next day and couldn’t leave my husband careless. That was at 4:30 on Friday afternoon. they didn’t get car Really crazy. They gave us a LARGE price break on the ‘extra’ recommended work when I found reputable mechanic for less than 1/2 the price - I would think to buy our loyalty. Then didn’t give us agreed upon discount on original work AND kept our car way longer than was reasonable. They LOST my loyalty. More

Poor service. Did not get a call when car was ready. Only reason I am coming back is because I prepaid my services…big mistake :( reason I am coming back is because I prepaid my services…big mistake :( More

I arrived at my scheduled time but it took 45 min for me to check my car in. Only one guy was doing the check in. to check my car in. Only one guy was doing the check in. More

Quality service from start to finish. My car was ready in the given timeframe, and the price was lower than expected. Great experience - would definitely recommend. the given timeframe, and the price was lower than expected. Great experience - would definitely recommend. More

I have always had excellent timely and friendly service from the team at Subaru. I drive my Forester a lot, and feel confident that it’s in great condition! from the team at Subaru. I drive my Forester a lot, and feel confident that it’s in great condition! More

Patrick was helpful, answered questions and a text. Contacted us as soon as the car was ready. Saved an item for us that had been misplaced… Was an easy experience! Contacted us as soon as the car was ready. Saved an item for us that had been misplaced… Was an easy experience! More

They did maintenance on the subaru successfully , took a coupon i had from an email, saved me $20… ok by me. I bring back my cars here coupon i had from an email, saved me $20… ok by me. I bring back my cars here More

Professional, on time, and easy.Vern was very Professional, on time, and easy. Vern was very knowledgeable and provided really good information. I left the appointments feeling like I can trust Professional, on time, and easy. Vern was very knowledgeable and provided really good information. I left the appointments feeling like I can trust the dealership and that means a lot. More

Everyone was so nice and they helped me figure out what was wrong with the car. Will be there again. Thanks so much for the help was wrong with the car. Will be there again. Thanks so much for the help More

Patrick was extremely friendly, provided clear and transparent communication, excellent customer service and helped me check for software updates and with a jammed seat belt event though they were tig transparent communication, excellent customer service and helped me check for software updates and with a jammed seat belt event though they were tight with time. More