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Downtown Toyota-Subaru of Oakland

Oakland, CA

4.3
3,975 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,975 reviews

September 08, 2021

The work performed was quick and efficient, friendly customer service representatives who had good communication about timing and the specifics of work being performed. Overall a pleasant experience. More

by WBOOTH82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kriss Pashinyan
September 08, 2021

From start to finish process was quick and easy. I came In for a engine repair. They got back to me quickly with the issue, and a resolve. Dave went over price and time making it so easy. More

by Brown2301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jacobs
September 08, 2021

Kriss and the service staff took excellent care of me and my car. Thank you To Downtown Toyota for having an excellent team. I’ll be back! More

by DBELOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kriss Pashinyan
September 08, 2021

We came for a recall service for our Toyota, prompt, pleasant customer services, every happy with it, will recommend to friends, will come back if needed More

by Toyota
Customer Service
Recommend Dealer
Yes
Employees Worked With
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

It took 15 mins.+ for an Advisor to come out, several people waiting. My service was not completed because it was written up incorrectly.d More

by mauriona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Jacobs
September 08, 2021

The purchase experience was easy and thorough, with a level of exceptional professionalism at every level. I will be sure to recommend this dealership and make my future purchases here also More

by Perry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
Sep 08, 2021 -

Perry responded

thank you

September 08, 2021

Kevin knows my car's history without looking it up. That is what I call good service! I appreciate the honesty when discussing what needs to be done immediately and what can wait. More

by PBULLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2021

Helped me get my car fixed in just a few hours. Friendly and informative. Was able to get my car back super fast and everything was fixed. More

by ANGELICEVALISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Luong, David Jacobs, Jessy Lloyd, Kriss Pashinyan, MUHAMMAD LODHI
September 07, 2021

Good service and informative. Easy to get the service appointment and finished the work on time. The service rep Jessie was excellent and knowledgeable and answered all my questions. More

by KSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
September 07, 2021

I had to have both rear wheel bearings replaced on a 40K mile car. Rich Deeds helped me get them fixed at no cost because I was “very good customer of ours who is loyal” to them. More

by ylinhbui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Deeds
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