Downtown Toyota-Subaru of Oakland

**CREDIT CHECK REQUIRED BEFORE YOU CAN SEE/TEST DRIVE CARS** I am first time car buyer with excellent credit and headed to Downtown Toyota with the intention of buying my first car. I made an appointm CARS** I am first time car buyer with excellent credit and headed to Downtown Toyota with the intention of buying my first car. I made an appointment in advance and was instructed to ask for a specific salesperson when I arrived. Upon arrival, I was rushed inside to get my temperature taken while at least 3 employees walked around without masks. I was then helped by someone who was not the salesperson assigned to me over the phone. After completing a lengthy questionnaire and being transparent about what I was looking for, the salesman took my paperwork to the manager and returned asking to run a credit check before I could see or test drive cars. This is a strange request and I have never experienced this at other dealerships. I am curious to know if this is the treatment all customers receive or just black women? This is a predatory environment and I would not recommend visiting this dealership to anyone. More

Sold me a used car and said it was new. Car was scratched and had it in contract to repair when came in but refused to do work. Come here to get ripped off scratched and had it in contract to repair when came in but refused to do work. Come here to get ripped off More

Absolute garbage and lies. Drove one hour to look at a car and didnt let us test drive a porsche or even open the doors to let us look at the interiors. Expecting us to buy cars without driving them. car and didnt let us test drive a porsche or even open the doors to let us look at the interiors. Expecting us to buy cars without driving them. I would trust this dealer for anything. Hope they go bankrupt and shutdown. More

PLEASE STAY AWAY FROM Downtown Toyota of Oakland. One of the MOST unprofessional Dealership EVER, They take all the details from your end even before you see the car in the NAME of PROTOCOL and if you hesit the MOST unprofessional Dealership EVER, They take all the details from your end even before you see the car in the NAME of PROTOCOL and if you hesitate or say no to provide personal details, they would ask you to checkout the CAR from the lot without giving you the keys. They Expect customers to experience the car ONLY after making a DEAL with them. Garbage employees and manager, worst service EVER. Will never suggest you to step into this dealership, they will scam you with the data they collect from you. More

Please stay away from Downtown Toyota Oakland. I had worst experience with financial mgr name Abdul. He tried to cheat on extended warranty and caught. Stay away from this place!!! worst experience with financial mgr name Abdul. He tried to cheat on extended warranty and caught. Stay away from this place!!! More

Thank you Tahriq for helping me with my purchase if you need a car go to him very stand up guy very honest cool place need a car go to him very stand up guy very honest cool place More

Dishonest finance manager he ads on more months instead of 72. He put 75 months I’m so disappointed I don’t recommend friend to buy cars at downtown Subaru of Oakland of 72. He put 75 months I’m so disappointed I don’t recommend friend to buy cars at downtown Subaru of Oakland More

Dishonest Dealer using deceit and pressure to sell cars I was in the market for a new Toyota and looked into price and car availability at a few Bay Area Toyota dealers. Toyota of Oakland had the car I want I was in the market for a new Toyota and looked into price and car availability at a few Bay Area Toyota dealers. Toyota of Oakland had the car I wanted but unfortunately ended up dealing with Shiloh Lewis and his sales manager Omar Aslami. I think these two guys wrote the book on shading tactics in the old dealer handbook. During my customer experience they: retract quoted pricing, misrepresented inventory, resorted to high pressure sales tactics and lots of wasted time filled with endless excuses and game playing. In the age of online car shopping and transparent consumer reviews there are lots of dealerships willing to give you an honest and straight forward shopping experience and unfortunately Downtown Oakland is not one them. More

Dealership is a Scam- Nick Abassi is even worst !!!!!!!!EXPOSING BAD BUSINESS!!!!! IF you chose to go to this dealership, during the time that you sign your final paperwork (the contract), MAKE S !!!!!!!!EXPOSING BAD BUSINESS!!!!! IF you chose to go to this dealership, during the time that you sign your final paperwork (the contract), MAKE SURE ALL THE OPTIONAL items are $0! Sales/Finance will trick you in to buying it, they will even say, if you do not get the after market parts, then don't buy the car from their dealership As soon as you sign the paperwork. ONLY the warranty is refundable. Page 2/7 of your contract! Make sure Item D (1-3),E(1) and I(1-3) are all $0 these items are: Nitro for your tire $399 LoJack : $1495 Footprint : $399 Ciljet : $1995 Warranty : $4650 Invisible bra : $1095 If the finance tells you that your car "COMES with it" it is NOT TRUE. You are paying for it with a 30-45% mark up. You will walk out of the dealership with a bill that is $6000 more than what you agreed on. about $10,000-12,000 more if you got tricked in to getting extended warranty. SALES here makes "bonus" based on the aftermarket items (the optional items mentioned above) the dealership puts on your car. They make their money from service and when you let them work on your car. DONT LET THEM DO THAT. Nick Abassi is basically everything horrible you can imagine in a human. but I wont waste your time by telling you all how horrible he is- he is insulting, degrading, uneducated, and disgusting. He will do anything to justify what he is doing is "good business" More

2013 Preowned Mercedes CL550 - Sleazy Dealership I saw online under Toyota of Downtown Oakland preowned inventory a 2013 Preowned CL550 with low miles. After speaking with a bunch of guys I spoke wi I saw online under Toyota of Downtown Oakland preowned inventory a 2013 Preowned CL550 with low miles. After speaking with a bunch of guys I spoke with Isaac and he assured assured that the car has a clean title, no issue, no fault errors only a small bumper rash insisting that he looking at the car as we speak. I schedule an appointment the next day and I drive down took me more than an hour and when I arrive the car is in the worst condition. It was as it it was out of a dust storm. The side passenger mirror is broken. The rear bumper has been patched up. The front right fender is painted so bad that you can see the difference in the paint. When I drive the car, the cruise control does not work, the blind spot is inoperative, the pre safe function is inoperative. There is a violent vibration when the car moves. See all the pics. I am now super pissed....I try to speak to Isaac who is the first scam artist.... he is nowhere to be found... i then reach out to Faisal the General Manager... no response. Totally nonchalant... then I get directed to Nick the customer experience manager... typical sleazy salesman... he says well we sell the car as-is.... sure but at least tell the customer before hand of all the issues dumb xxx!!! Then he asks me hey do you the body line of the car.... xxx!!! I told him all the safety features of the car are inoperative.... how can you sell the car in the first place and why all of this was not told to me before hand..... His reply... silence and then he says he can't get any of these fixed and it is being sold as is. Well didn't say all of this on their website posting or person. Then he says thank you Sir for coming to see the car! And he leaves with no apologies!!! This is a long review... my suggestion the entire dealership appears to be scam artists, sleazy practices... with bait and switch....including Faisal, Nick and Isaac... pls stay away from this... this car which I was considering to buy from them was selling for $40k. So it was not a cheap clunker..... More