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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,975 reviews
Verified Customer
March 14, 2023
Salesman was fine, but buying experience was not. Felt there was bait and switch pricing and lack of adequate resources. I had to wait 90 min to scan my credit card because only one card device was f Felt there was bait and switch pricing and lack of adequate resources. I had to wait 90 min to scan my credit card because only one card device was functioning and was in an office where the salesperson was in a meeting with other customers. Called yesterday to inquire about the TRD front skid plate and your price is $200 above MSRP. One Toyota offers the same item at MSRP. Also, your quote for installation of the Miller Cat catalytic protection plate was more than twice what Miller Cat says is customary. This is due to the fact that your parts person says drilling holes into the frame is needed. Miller Cat says he’s wrong, which is odd since Miller Cat is the one Toyota recommends. Overall, my experience with Downtown Toyota is negative and I won’t be returning for service or future purchases. More
by Charlie
Employees Worked With
March 13, 2023
Very helpful and efficient. Although delays occurred, I was treated well and had communicative team. Although delays occurred, I was treated well and had communicative team. More
by JEFFPMANASSERO
Employees Worked With
March 13, 2023
They did not reset the maintenance reset button or remove the old reminder sticker for maintenance. I mentioned the sqyeekiness when I drive in the morning. They never told me what it was. the old reminder sticker for maintenance. I mentioned the sqyeekiness when I drive in the morning. They never told me what it was. More
by P
Employees Worked With
I don’t remembered
March 13, 2023
Signed paperwork for a new vehicle that was actually used! Unbelievable lack of transparency. I’ll never buy a car with Downtown Toyota again used! Unbelievable lack of transparency. I’ll never buy a car with Downtown Toyota again More
by Alex Yamamoto
Employees Worked With
March 12, 2023
We had a really great experience with both Terry and Abdul. We found the car we love and didn't have to endure the stereotypical aggressive and dodgy car salesmanship. It was the least stressful car pur Abdul. We found the car we love and didn't have to endure the stereotypical aggressive and dodgy car salesmanship. It was the least stressful car purchasing and selling experience I ever had. More
by dannlee
Employees Worked With
Terry, Abdul
March 11, 2023
When I got my car back it was filthy and rodents had gotten into my car. They left chewed up wrappers in the car. The Service rep was unapologetic. There were condiment containers under the hood also gotten into my car. They left chewed up wrappers in the car. The Service rep was unapologetic. There were condiment containers under the hood also More
by VCHIECO4429
Employees Worked With
