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Downtown Toyota-Subaru of Oakland

Oakland, CA

4.3
3,975 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,975 reviews

February 26, 2023

Very good service-only complaint is they didn’t catch low key battery. Had to go back the next day. More

by narowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2023

I arrived to pick up my car and stood in line with 4 others whose designated service professional was no where to be found. There was one poor guy trying to handle everything even though he had no idea More

by Private please
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2023

Prices are way too high. Almost $400 for a basic check up and oil change. More

by tkaczukr411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
February 25, 2023

Great service from very friendly, courteous staff. Oscar has taken care of my Prius on multiple occasions and takes the time to make sure I understand the work being done, and usually gets my car back More

by acj08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
February 25, 2023

Natar (I think that is his name) was really friendly and helpful. The Lyft ride there and back was very helpful. More

by MIKESABELL
Recommend Dealer
Yes
Employees Worked With
Natar
February 25, 2023

It was quick and easy and I was able to get an appointment online the night before. Service advisor was friendly and professional. More

by erlinda.legaspi
Recommend Dealer
Yes
Employees Worked With
I don’t remember
February 24, 2023

It doesn't matter if you make an appointment they take your care in for service so late you get back your car late. The customer service there sucks! More

by Nia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Hocter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vern Chao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Benett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe n
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Robertson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
February 24, 2023

Like the service. They've always treated me very well. The work has always done well and I get the car back because I wait More

by jnwessenberg1909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Benett
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

Always great service and attention, my car always feels great after I take it for its service More

by thetechyrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2023

I was happy with my interactions at Downtown Toyota. Rony let me test drive the car thoroughly and helped get an extra fob from the owner. My car was cleaned nicely before I bought it and is, so far, a More

by Suzaynn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rony
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