Downtown Toyota-Subaru of Oakland

My visit was awesome the staff was the staff was professional and knowledgeable I purchased a used vehicle me and my wife are really happy with it thank you and yes i pin the future I will recommend professional and knowledgeable I purchased a used vehicle me and my wife are really happy with it thank you and yes i pin the future I will recommend this dealership More

I booked my appointment online for regular maintenance and noted that my headlight was out and would like the headlight replaced. I confirmed when I dropped off with the agent Bryce that I wanted the head and noted that my headlight was out and would like the headlight replaced. I confirmed when I dropped off with the agent Bryce that I wanted the headlight replaced. Bryce upsold me on some additional high mileage services and neglected to put the headlight replacement on the list. I did not notice that he had left it off the estimate. He said the cars would be ready in 4 hours or he would call. I waited 6 hours and had not heard back. I called him and he said 2 more hours. I arrived at the time. The car was not done but finishing up. When he checked out the car he noted the headlight was out and recommended replacement. I reminded him that I had requested it. He said I had not authorized it and told me to come back another day and they would repair. I have previously had great experiences at Downtown but the service has gotten worse recently. More

Very good customer service and quality maintenance service done by professionals Keep up the god work. service done by professionals Keep up the god work. More

everyone perfect when i go there alleays take my demand and fulfill my demands perfect and fulfill my demands perfect More

The service center was unable to program my key/fob lock system, said the only option was another hour or more to diagnose the problem. I brought my car in at 8:30 am, waited 2.5 hours to be told they lock system, said the only option was another hour or more to diagnose the problem. I brought my car in at 8:30 am, waited 2.5 hours to be told they couldn’t do the work. This was my 2nd appointment. When I brought the car in for the first appointment, they had no record of my ordering new keys and fobs and no record of my appointment. This after I received a phone message that the keys and fobs were delivered and I had a text message confirming the appointment. More

Fine service by Joe. Everything fell into place. Likely to return for service in the future. I’m Everything fell into place. Likely to return for service in the future. I’m More

They were helpful, convenient, reviewed the costs and only did what was necessary! Plus scheduling online was quick and easy. only did what was necessary! Plus scheduling online was quick and easy. More

Everyone was really kind, but the negotiation and finance process was disappointing. I felt that my clear requests around minimal credit checks and the use of my pre-qualified lender were not honored. The ov process was disappointing. I felt that my clear requests around minimal credit checks and the use of my pre-qualified lender were not honored. The overall service (with the exception of the final finance executive) could have been more professional. I had to call four times just to speak to someone before coming down to look at the car. When I got there, I felt the salesmanship was like “do you want it or not” even though I was asking lots of questions and inquiring about multiple options. I guess I’ve been spoiled by other dealers because overall, I felt like I was perceived as someone who either could not afford the car, or that I was not a serious buyer. Anyway, I love the car and have no regret about the vehicle I purchased. More

Getting to the dealership is a major inconvenience for me. I’ve decided to use local skilled mechanics instead of incurring the expense of Uber or Lyft. me. I’ve decided to use local skilled mechanics instead of incurring the expense of Uber or Lyft. More

No pick up shuttle service unlike Honda dealership nearby. Friendly staff. Helpful and transparent. Convenient location. nearby. Friendly staff. Helpful and transparent. Convenient location. More