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Downtown Toyota-Subaru of Oakland

Oakland, CA

Overview
Employees
Reviews
Vehicles
4.1
3,979 Reviews
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4145 Broadway Auto Row

Oakland, CA

94611

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Showing 3,979 reviews

January 13, 2023

Great job and excellent service from them. Will recommend to anyone looking for services on their vehicle More

by a.chester4622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hocter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Benett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe n
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 13, 2023

Made appointment and had to wait 3 hours for an hour service. No coffee or tea in waiting room. More

by richardtclinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot
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January 13, 2023

Had a misunderstanding with the sales rep but they resolved the issue in the end. More

by CPENG65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JR, JD, and Marlon
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January 13, 2023

I felt overcharged for easy fix. Have been bring my Toyotas for service over the last twenty six years. More

by youandshi150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't remember
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January 12, 2023

Excellent customer service and communication. Good explanation of work needed to be done. Services completed in a timely manner. More

by PENNYBHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 12, 2023

My salesperson was excellent. Low inventory to chose from. Finance manager was shady - tried to insert more into contract than we discussed but fortunately I found the error. More

by tamerawalters
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I did not work with service dept
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January 12, 2023

Easy and flexible scheduling. Straightforward service. My estimate for repair was 1 to 1.5 hours and the repair ended up being 3 hours. Also, my car’s windshield wiper fluid light More

by LORENA.ROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hocter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryce Benett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe n
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 12, 2023

My malfunctioning head unit was replaced under warranty in a timely manner. The service advisor was very helpful and kept me informed as promised. More

by RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe n
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 12, 2023

Ok. Just wish they could've fixed my transmission that is under warranty. Left the same way I came...tow More

by LIZADAMS75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NAIDARD
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January 12, 2023

Scheduled appointment for preventative maintenance and was done on-time, and nice peeps! Parts Dept didn't happen to have an accessory part in-stock I was interested in, but let me know where I could orde More

by Steve B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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