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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,969 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,969 reviews
January 03, 2023
I was duped into paying for an oil change that I had previously paid for at the time of the vehicle purchase. And they told me nothing in the service department about the charge until my car was finishe previously paid for at the time of the vehicle purchase. And they told me nothing in the service department about the charge until my car was finished!!!!. I will not be returning for any more services, even though my service contract says it is good for another year. I will instead go to OneToyota for all my future service needs. Thanks a lot for nothing. More
by mommio531
Verified CustomerEmployees Worked With
I don’t know the persons name.
Helpful January 03, 2023
Everyone was nice and efficient. Pleasant waiting area. Love Subarus and wish I could afford a new Crosstrek Pleasant waiting area. Love Subarus and wish I could afford a new Crosstrek More
by Jim
January 03, 2023
First time I went to the dealership, they didn’t have anybody to service my car, so I wasted an hour, with an appointment I booked online. They said they attempted to reach me, but there was no call or e anybody to service my car, so I wasted an hour, with an appointment I booked online. They said they attempted to reach me, but there was no call or email. Second time I booked, they notated a check tire pressure light but didn’t address it, so I had to measure and adjust myself when I got home. No eta on service either time. It shouldn’t take a half day for a 5k service. I was asked why my car was so clean upon arrival? More
by nychrislin
Employees Worked With
January 02, 2023
I’ve owned three Toyotas with the oldest with 190,000 miles and the newest with 8,000 miles over the past fifteen years. All of my service and repair work has been done at this dealership. Care has been miles and the newest with 8,000 miles over the past fifteen years. All of my service and repair work has been done at this dealership. Care has been convenient, complete, clearly communicated at all times. More
by kerwinjong4127
Employees Worked With
January 02, 2023
Kevin Goh was extremely helpful and proactive especially when helping with my insurance claim. He kept me updated on the status of my car. He’s kind and easy to work with as well. when helping with my insurance claim. He kept me updated on the status of my car. He’s kind and easy to work with as well. More
by LAURENCALSO
Employees Worked With
January 02, 2023
Friendly, warm, relaxing, reassuring, honest, comfortable, family like, team, flexible, happy, cooperative, helpful, attentive, professional. comfortable, family like, team, flexible, happy, cooperative, helpful, attentive, professional. More
by RLOO07
Employees Worked With
JD (Finance) and Quincy
January 01, 2023
my visit was to the service center, My experience with service was excellent . I was on time to my appointment I was taken back right away. I waited for the service men. He got me through the process, service was excellent . I was on time to my appointment I was taken back right away. I waited for the service men. He got me through the process, fixed my car and i was on my way.every thing was perfect. . More
by EMACKEYRN
Employees Worked With
January 01, 2023
I have written at length about my criticism. You then send a follow-up message the response to which is designed NOT to be saved. Goodbye. Don DeLaura You then send a follow-up message the response to which is designed NOT to be saved. Goodbye. Don DeLaura More
by dondelaura01
Employees Worked With
Don't remember. The second to last service person ran up as I was paying and added negative info about tires. What if he hadn't caught this major error?
