Downtown Toyota-Subaru of Oakland

Service is great. Sales at this location is not good . I was told there was a skid plate under my rav to help prevent catalytic converter theft. I looked under the Sales at this location is not good . I was told there was a skid plate under my rav to help prevent catalytic converter theft. I looked under the car for something else and I don’t More

They did a fine job and explained what was going on with all the processing all the processing More

The sales and financial staff were knowledgeable, helpful, courteous, great and easy to work with. helpful, courteous, great and easy to work with. More

I think Toyota of downtown Oakland should investigate the service department They may find a few wrong doing by it’s employees that effects the customer In the last survey I express the issues Like being c service department They may find a few wrong doing by it’s employees that effects the customer In the last survey I express the issues Like being charged for something I didn’t agree to My windows did not work After I pick my car up The next day I opened the back door on the driver side I saw a big chunk of my backseat cushion ripped out I talked to Kevin Goh he told me to send him a picture of it So I did He said a rat did that I asked him was he a rat expert to know this he said no, but he can tell by the bite marks I said ok who going to take care of this He said that’s not our fault I said this happened at Toyota How is it not your fault You’re responsible for my car while it’s in your custody He said there’s nothing he can do They’re not responsible for the rat infestation I said someone must have left my door open He said no a rat can get in with doors closed and locked up My catalytic converter was stolen. I took my Prius there for repairs. They said it would be 1 to 2 months before they will receive the part. It took them six months to receive the part so my car set at Toyota for six months and when I picked it up, there were a few damages to the car that was not there when I brought it in More

Flat tire; next day returned car; tire went flat at check out; 3rd day needed to replace tire with only 800 miles on it. out; 3rd day needed to replace tire with only 800 miles on it. More

Derek did a great job helping us choose our brewer car. He was calm and fair. Everyone was very nice. He was calm and fair. Everyone was very nice. More

The quality had fallen steeply. My car keeps having the same issue and I think the department rushes through and does not go through each topic thoroughly. I am still having issues My car keeps having the same issue and I think the department rushes through and does not go through each topic thoroughly. I am still having issues with my car. More

Mediocre service was provided, the service team missed several items on the safety inspection, and my car was returned to me with damage that I do not recall being there prior to being serviced. Additiona several items on the safety inspection, and my car was returned to me with damage that I do not recall being there prior to being serviced. Additionally I was told I needed a new catalytic converter which was very out of the ordinary. The office staff had nearly 100% turnover from the last time I went as well. Needless to say I no longer trust this service center and do not plan on bringing my car back here again after 6 years of repeat business. More

Easily agreed on a price over the phone with the sales manager Marlon. When we arrived at the planned time, the vehicle was already moved out of the showroom and on the street where we could inspect it an manager Marlon. When we arrived at the planned time, the vehicle was already moved out of the showroom and on the street where we could inspect it and take it for a test drive. The sales staff was polite, patient, professional and answered all of our questions . Overall time to complete the purchase was short compared to our previous vehicle purchases. More

Could not fix the problem. Key fob intermittently won’t unlock or start the car Key fob intermittently won’t unlock or start the car More