Downtown Toyota-Subaru of Oakland

Terrifyingly incompetent operations on Service side and Service Manager is dishonest. Brought my car in for an oil change and multi point inspection. Upon completion, car checked out perfect according to t Service Manager is dishonest. Brought my car in for an oil change and multi point inspection. Upon completion, car checked out perfect according to their findings. On way home from picking up car, noticed tires were low and TPS light went on. Inflated tires but TPS continued on. Brought back to dealer first time and they claim that it was a false positive and cleared the error. On way home, TPS light came on again. I called the shop and was told by the dispatcher that my TPS sensor required replacement with zero regard to the fact that they just inspected my car a week before. I brought back a second time and they finally found a nail in the tire (debunking amateur dispatcher claim), and Svc Mgr apologized claiming that the techs “should have raised the car” and after multiple trips to this business wasting my precious time, the manager said that they would need to replace all 4 tires since they required replacement even just one week after claiming my tires were in great shape (measured 5/6 tread) from their inspection a week before. Moral of the story- don’t come here. Bunch of non-experts guessing their way though repairs that steal from your wallet. Ended up paying 15 dollars to patch tire from local shop who verified the tire remained in good shape. More

Staff was nice and professional across the board. Took care of my car and got me back on the road. Took care of my car and got me back on the road. More

Service was timely and done to my expectations. I have no complaints, would use again. I have no complaints, would use again. More

Patrick was wonderful. I appreciate how clear and direct he was and he is always super helpful! Thank you again! I appreciate how clear and direct he was and he is always super helpful! Thank you again! More

Service is okay, but the amenities for customer comfort when customer is in the dealership for hours are non existent. I have purchased Toyotas from multiple dealerships previously and they at least had sn when customer is in the dealership for hours are non existent. I have purchased Toyotas from multiple dealerships previously and they at least had snacks to make the wait time and experience more pleasant. We were famished by the time we left. This one was the worst. Also on my way out I was stopped to sign a revised contract indicating the car was ‘used’ since it had been a demo. However the price of the vehicle was reasonable and that was important to us. So I recommend this dealership for competitive pricing. More

Waited 3 hours at the dealer for my 10K work at this dealer. Seems it could have been done in 45 minutes. AND I had an appointment. dealer. Seems it could have been done in 45 minutes. AND I had an appointment. More

Great fast service no condescension, no hard sell/Upsell. The best factory service department I've ever dealt with. The best factory service department I've ever dealt with. More

Took the dealership 6 hours to balance 4 tires on my 2021 Toyota Tacoma 4*4 that’s way to long. Toyota Tacoma 4*4 that’s way to long. More

Very prompt and thorough. The service personnel were clear and easy to work with. Great The service personnel were clear and easy to work with. Great More