Doxon Toyota of Auburn

I took my vehicle in for service. I wanted to change oil I took my vehicle in for service. I wanted to change oil and reset the tpms. However, when I got my car back the light was still on, they didn’t do a I took my vehicle in for service. I wanted to change oil and reset the tpms. However, when I got my car back the light was still on, they didn’t do any thing More

Well after reading all these reviews I guess I now know for sure my file is not marked (I literally just asked George in service this very question last week) I have had nothing but issues with the service for sure my file is not marked (I literally just asked George in service this very question last week) I have had nothing but issues with the service dept. especially after they put in their new fancy waiting area (years now) service has gone down hill to say the least. Well, I take it back I might be marked but simply not the only person having continuous issues with the service area! More

October 31, 2020 I brought my Sequoia in for routine service. I was told it would take an hour and a half to two hours. I waited in the waiting area. After two and a half hours I had to inquire myself a service. I was told it would take an hour and a half to two hours. I waited in the waiting area. After two and a half hours I had to inquire myself about how long it was taking, no one ever came to me. Employees were talking amongst themselves and not busy. It doesn’t take much to communicate. I was told at the beginning I would get a car wash and vacuum, at almost four hours I got my car back, with no car wash or vacuum. Very poor customer service. Had I known it would take that long, I would have planned my day differently. I have been going to this service center for over 20 years with various Toyotas that I have owned, and the customer service department has really declined. No text or in person to tell me my vehicle was taking way longer, and an attitude that my time didn’t really matter. I’m very disappointed. More

On 11/07/2020 I took my vehicle in for service. When I got my vehicle back, my handicap placard was missing. The service people STOLE my placard. Does Toyota care? No, I've called them repeatedly, lef got my vehicle back, my handicap placard was missing. The service people STOLE my placard. Does Toyota care? No, I've called them repeatedly, left messages and they refuse to call me back. More

Everything was fine except for the tire pressure. When I left my gauge was still on and showing no pressures for any of my tires. The light is still on and sometimes flashes, then goes solid with no pressur left my gauge was still on and showing no pressures for any of my tires. The light is still on and sometimes flashes, then goes solid with no pressures showing. Very distracting. Why wasn't it reset? More

I made an appointment for service on my car and was assured that the customer service area would be safe and secure in this time of the COVID-19 pandemic. The lady assured me that people are required assured that the customer service area would be safe and secure in this time of the COVID-19 pandemic. The lady assured me that people are required to wear masks and the furniture and floors are cleaned regularly. PLUS, the doors have signs that state everyone is required to wear masks upon entering the building. Unfortunately, there were people who came into the large open room I was in and sat in the chairs on both side of me who were not wearing masks drinking their drinks from Starbucks. I was wearing my mask but these people had a total disregard for the safety protocol. I got up and left the area to limit my exposure. I talked to my service advisor, Jamie, and she said that is a shame people are so inconsiderate. I am disappointed that Doxon does not uphold their promise to keep all their customers safe from COVID. It will be long time before I go back to their service department for car maintenance. I have been a long time Toyota owner since 1979, having had 2 Supras, 6 Camrys and 1 Corolla (3 of my vehicles icluding my last one were bought from Doxon). My expectation is that the managers at Doxon uphold the promises for a safe and secure place to get my car maintenance. . More

Took my highlander in for 50,000 service. Expecting great service thoroughly disappointed. Waited for 1 1/2 hours. Got a text said car was ready. When I got to check out desk service writer was in a hurry an service thoroughly disappointed. Waited for 1 1/2 hours. Got a text said car was ready. When I got to check out desk service writer was in a hurry and seemed rushed. Got to my car drove home. Looked at my bill and on it said I declined to have cabin and air filter changed. Not true! I expected them to be changed. Keep in mind I drive over an hour to get to Doxon and take a day off work. I could go to a dealer 10 minutes from my house. But I chose Doxon because they have had great service in the past.. I have bought both vehicles from Doxon and this is my first critical review. More

Many people in waiting area without masks. I asked manager why. He said, we do not make people wear them. I do not want bad review. I saId WELL.... you will get one from me. manager why. He said, we do not make people wear them. I do not want bad review. I saId WELL.... you will get one from me. More

Haven’t had an issue with Doxon Toyota yet. Just had a front and rear brake job done and they were up front about the price, the car was also cleaned and vacuumed when I picked it up. I’m happy with Doxon front and rear brake job done and they were up front about the price, the car was also cleaned and vacuumed when I picked it up. I’m happy with Doxon, although I do miss Kevin Moon, who recently retired. More

Customer service has gone downhill I have been going to Doxon for over 20 years, have purchased 2 vehicles from them and have gotten most of my service and repair there. I have noticed I have been going to Doxon for over 20 years, have purchased 2 vehicles from them and have gotten most of my service and repair there. I have noticed the last couple years though, there has been high turnover in the service department. I used to deal with the same advisor all the time, now she is gone and I have a new advisor every time. The last time I went for service I needed my blinker lever replaced because the knob that turns on the headlights had fallen off. I got charged $90 to "diagnose" it and was told it needed replaced. Duh. That is what I requested to have done. Then I was told they had to order the part and quoted me $400 to replace it! I said no thanks. I used to recommend this dealership to people all the time, now I don't think I will ever go back and definitely won't recommend them to anyone again. I'm not sure what has happened in the last couple years to have such high turnover, but as a long time customer, I am very disappointed. More