Doxon Toyota of Auburn

easy, useful and pleasant Anamaria was friendly, helpful, presenting some issues, and was giving some alternative options. She explained what needed to be done on the next appo Anamaria was friendly, helpful, presenting some issues, and was giving some alternative options. She explained what needed to be done on the next appointment. Thanks! More

Usually good - not this time I bought lifetime oil changes for my vehicle when I purchased it (something no longer offered). Service has been great most prior occasions, not this I bought lifetime oil changes for my vehicle when I purchased it (something no longer offered). Service has been great most prior occasions, not this time. I scheduled ahead of time. When I got there (five minutes early) the staging area was just about full. A gal came up and immediately got my information and then brought me inside and left me at one of the check-in counters. No one was there, but she said Kyle would be there shortly. I waited and waited. The service reps on either side of my “slot” helped other customers. I asked them, on several occasions where this Kyle was, or if he was actually here today. I even asked if one of the guys on either side could assist me. I kept being assured that he would be here shortly. After twelve minutes, one guy said, ”well, I guess I could help you”. He started the process of changing things over to his screen and checking for recall notices. At this point (now over 15 minutes) our missing worker showed and acting curt as all get out. My info was then transferred back to his screen where he finished checking my vehicle in. He then went on to say, “there now that I got you all taken care of, I’m going to introduce you to the person who you were actually assigned to”. The gentleman on the other side of him. This brought up questionable responses from both guys on either side of him. I was told ahead of time that the oil change could take up to 1 1/2 hours - today it took over two hours. This was not a typical experience. But it was so bad this time I decided to respond when this email was sent to me. More

Disappointment again. Oil change took over 2 hours. I missed a follow up appointment due to them telling me it would only be an hour. Never get a complimentary car wash Oil change took over 2 hours. I missed a follow up appointment due to them telling me it would only be an hour. Never get a complimentary car wash. This is the third time they did not dry my truck. Left hard water marks all over and had to get re-washed again. Looked worse than before it went in. Again third time. I even asked them to dry, but third time, Shame on me Lesson learned I will never be back! More

Friendly timely and pleasant service 25k mile service went smoothly within every estimated price and time Fresh hot coffee, cookies and a kids play room Family ready for keeping the ki 25k mile service went smoothly within every estimated price and time Fresh hot coffee, cookies and a kids play room Family ready for keeping the kiddos occupied - appreciate that feature More

Great service I have brought my car to Dixon Toyota for 3 years now. They are always nice, helpful and honest. They are competivly priced and I think it's nice tha I have brought my car to Dixon Toyota for 3 years now. They are always nice, helpful and honest. They are competivly priced and I think it's nice that they vacume out your car and wash it for you More

Good Service The service was done on time and our service technician was very thorough and pleasant to work with.. We have always had a good experience with Doxon The service was done on time and our service technician was very thorough and pleasant to work with.. We have always had a good experience with Doxon Toyota. More