Dreyer & Reinbold BMW and MINI

Just purchased a JCW Mini. D & R dealership and all personnel are high class. Chloe Craig is a top level salesperson. Knowledgeable. professional, honest and easy to work wi D & R dealership and all personnel are high class. Chloe Craig is a top level salesperson. Knowledgeable. professional, honest and easy to work with. -Rick W More

We had an appointment to look at new Mini convertible at 2pm Saturday. Arrive at the dealership and see the car sitting on the lot. We walked in to talk to our salesman Kerry Knight and he tells us that s 2pm Saturday. Arrive at the dealership and see the car sitting on the lot. We walked in to talk to our salesman Kerry Knight and he tells us that someone else had an appointment that morning to see the car but just showed and thinks they are going to buy it. He proceeds to tell me that he sent me a email because that was the best way to communicate with me to tell me someone else was looking at it (at 1:40pm and we had a hour drive to get here). Mind you I am driving and can’t check my email, and he called me the day before to confirm our appointment. He did have another vehicle pulled up for us to look at but it wasn’t the main vehicle we came to see. If our salesman would have called us and told us what was going on we might have purchased the other vehicle but it felt like he was being deceptive just trying to get us to the store. I do understand today’s market on vehicles. But a phone call would have worked. On a positive note we drove to Cincinnati MINI, got the exact car we wanted and treated great. More

Chloe Craig was excellent. She is honest & trustworthy. Answered all my questions and addressed any concerns. She is honest & trustworthy. Answered all my questions and addressed any concerns. More

Purchase experience was great. Jim Barth kept us informed as we ordered a car. Process was made easy and clear. Car is great. We are happy! Jim Barth kept us informed as we ordered a car. Process was made easy and clear. Car is great. We are happy! More

My wife just purchased her 4th Mini from Dreyer & Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go a Reinbold earlier this week. I believe her first was back in 2004. We have always gotten friendly service and fair deals from this place. They go above and beyond to make you a return customer, which my wife definitely is. I can't say enough good things about Jim Barth, who made the buying and trade-in experience very enjoyable. I would also be remiss if I didn't mention the finance guy, Kevin Lawton, who makes that whole process efficient and painless. Both of these guys are friendly, knowledgeable, and put you at ease every step of the way. Many thanks to the whole team there for making my wife very happy with her latest Mini. More

This is my second Mini and needed a little bigger one to fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for fit car seats into for my new granddaughter. Though I loved my Mini of eight years Jim Barth came to the rescue and helped me find the best fit for me. Another great Mini and service. More

Needed service on my 2013 BMW and they were great. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done. Though it took a week, they gave me a loaner and kept me updated with excellent communication on issues, even video. Nicely done. More

Dreyer and Reinbold BMW North Horrible people 👎👎👎👎Worse service ever not to mention they try to overcharge you for thing you never agreed to and then they try to hold you hostage for charge 👎👎👎👎Worse service ever not to mention they try to overcharge you for thing you never agreed to and then they try to hold you hostage for charges you never agreed to and top the whole thing they trying charge for inspection on warranty work. I will never buy BMW again and will sell my both BMW after this treatment from them. Watch out 👎👎👎👎 More

This is my first time ever having a BMW after only owning a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of t a Ford Escape and Jeep Wrangler. For a luxury car brand and dealer, they surely do not act like it. This is the worst customer service ever. One of their dealers, Vu Tran, doesn’t listen and just wants to up charge so he can get his commission. Their service manager Joe Bradshaw doesn’t believe in “customer is always right,” but in fact they and their employees are always right. I purchased an X5 and immediately the GPS was not working. The shark fin on the hood had fell off while driving, something that this dealership says is my fault and that “it was intentional” so fixing it and the gps is not under warranty. For someone who just got a bmw and being introduced this “luxury” car brand, their vehicles and own employees certainly haven’t given off the impression. They act as if they’re Toyota employees hiding behind the BMW badge, but honestly that’s an insult to Toyota since they didn’t even do this xx when I had to fix my girlfriend’s Prius with them. Do not bother doing your service at this branch, they are a completely horrible misrepresentation and fabrication of BMW. Mercedes is definitely winning the rivalry in this. I rather have my Jeep Wrangler again than dealing with this BMW branch, this defective X5 they won’t fix that is covered under warranty, and horrible service and inconsiderate care of their customers. Especially avoid Vu Tran at all costs. Him and Bradshaw tried to charge me $3000 (RIP OFF!!) for antenna replacement, and they refused to guarantee that it would fix the issue in my car. They instead blame the customer for all the problems, when it’s BMW’s problem for the defective shark fin and not fixing it under warranty. They say someone intentionally and forcibly took it off. They’re basically just calling us stupid. Who intentionally takes off a shark fin and messes up the antenna of their car? BMW certainly thinks so. They refused to cover under the warranty. My mother’s X7 shark fin had fell off the same way as my car and they covered that! They are inconsistent. I had already got an oil change, and Vu Tran insisted on getting due for an oil change even though it already happened 2 months prior. He goes off the computer and doesn’t use his common sense. If the computer told him his name wasn’t Vu Tran, he’d probably believe that too. They also fraudulently tried to charge me for filter replacement. The bmw and it’s luxury computer itself would tell me this needs to be replaced. The levels showed all is green and ok. Vu and Bradshaw just wanted to make extra money and mislead their customers. I even came to pick up the car when no service was done and they tried to hold my car hostage and make me pay $500 for parts and labor—when nothing had been done. They said I could just pick it up. Bradshaw never mentioned a $500 bill. He said i could just pick it up. I told them I didn’t need oil change after telling Bradshaw, but Tran still decided include it in the bill. Vu Tran is the worst car dealer I’ve ever seen. Also, beware of their reply to this negative review. They’re going to defend themselves and give a politician-like answer, and they rather spend more time doing that than just fixing my car under warranty. It’s laughable and egregious. AVOID DREYER REINBOLD BMW! Absolute utter garbage. Pompous scammers. More

Professional, friendly, helpful staff. They pay attention to detail and make you comfortable with the buying process. We bought a used car from them and it felt like they were treating us They pay attention to detail and make you comfortable with the buying process. We bought a used car from them and it felt like they were treating us just as they would if we were Richie Rich buying a brand new BMW. More