Dublin Buick GMC Chevrolet Cadillac

Efficient and friendly A good experience for me. I was disappointed that the CUE system failed before the car hit 46,000 miles, but pleased that it was still covered by warr A good experience for me. I was disappointed that the CUE system failed before the car hit 46,000 miles, but pleased that it was still covered by warranty. The new customer waiting area is a bonus, as is the coffee machine. I bought my CTS online in 2017 and have only had it serviced at Dublin Cadillac. I received no response to my e-mail of Dec. 18 to Michelle Bassilios. It was in response to her e-mail to me and i wanted confirmation of my online reservation. More

Lacking customer service skills Disappointed in this dealer since purchasing my car here in 2018. But this last service appointment sealed the deal for me to never return. I schedule Disappointed in this dealer since purchasing my car here in 2018. But this last service appointment sealed the deal for me to never return. I scheduled a service using the online scheduler. Showed up at my scheduled time to hear “we never schedule that service this late in the day” (2 pm on a Thursday). And also heard “someone should of called you but we can try, they are gonna be mad!”....really, you needed to add that in? After waiting in the lobby 3 hours & 40 minutes I received a text that my car was completed. I went to retrieve my keys and the service guy says “it’s done but those GUYS WERE PISSED OFF”. I really don’t need to hear that information. I gave you multiple opportunities to tell me to reschedule for another day but instead you choose to insult me multiple times. I had stopped taking my car there for services not long after purchase because once you buy the car they pretty much want nothing more to do with you. Emails & calls with questions go unanswered. I always thought dealerships were so helpful & courteous but Dublin GMC is only helpful when they want to sell you a vehicle. Sad to say, I won’t be back! More

Bad experience I took my truck to get service at dubling chevrolet and after 3 days they told me that my truck have a problem wiht the transmission but they said tha I took my truck to get service at dubling chevrolet and after 3 days they told me that my truck have a problem wiht the transmission but they said that I have to drive the truck until the transmission go bad so they can check it out and paid 400 dollars diagnostic and 115 dollar of a rental vehicle for nothing..I m so mad..because I left mesage to the service manager and I haven't got any call back jet it was a very bad experience. And waits of money. More

Buy a car We were there to look for a SUV. Our search was finally complete. The staff were friendly and took good care of us. We went home happy We were there to look for a SUV. Our search was finally complete. The staff were friendly and took good care of us. We went home happy More

Regular service plus rear shock absorbers I have had the Denali serviced by this dealership since purchase. It is expensive but a good investment. I appreciate Ernies attention to the maintena I have had the Denali serviced by this dealership since purchase. It is expensive but a good investment. I appreciate Ernies attention to the maintenance of my vehicle. More

First new truck service Oil / Filter change. New truck service. Fog lights installed. Quality work and provided with service updates Long term customer for 3500 HD vehicl Oil / Filter change. New truck service. Fog lights installed. Quality work and provided with service updates Long term customer for 3500 HD vehicles. Great service department More

friendly expert service for my 100,000 mile silverado It is so nice being greeted with a smiling friendly employee. I truly appreciate his enthusiasm and care he takes. I was able to get my 100,000 mile s It is so nice being greeted with a smiling friendly employee. I truly appreciate his enthusiasm and care he takes. I was able to get my 100,000 mile service and my recall fixed in the same day. I bought the 2015 Silverado new Dublin Chevrolet and have always had it serviced there. I can't wait to upgrade to a 2020 Z71 Tahoe when they come out. More

Was a friendly, no pressure, sales environment. I was able to have a discussion and a quote online prior to making the drive to Dublin (it is not close to home). That was one of the main reasons for I was able to have a discussion and a quote online prior to making the drive to Dublin (it is not close to home). That was one of the main reasons for working with this dealership. In this day and age the convenience of online sales is a bonus. We had other dealerships working to get us the same vehicle, but none were willing to give us a quote online. They insisted we come to the dealership prior to discussing the numbers. That was a deal breaker. When we arrived, we were greeted right away and directed right to the person we had been working with online (JT). The staff was friendly, the transaction was quick and no pressure to buy 'add ons' while processing the delivery paperwork. The finance manager even found us a better APR than the original as we were prepping to sign. More

Thank you! JR was super helpful and very knowledgeable. It made my car buying experience simple and easy. I would definitely do business with this dealership aga JR was super helpful and very knowledgeable. It made my car buying experience simple and easy. I would definitely do business with this dealership again in the future. Thank you More

Best in Bay Area! They have the best prices in the Bay Area! The dealership is staff is friendly and not pushy. I had a great experience buying Infiniti QX60. I recomme They have the best prices in the Bay Area! The dealership is staff is friendly and not pushy. I had a great experience buying Infiniti QX60. I recommend this dealership for anyone who is in and around the Bay Area. More