Dublin Toyota

Great experience We worked with Larisa to purchase a new SUV over the long weekend. She was helpful, efficient and great to work with. We had a great experience and We worked with Larisa to purchase a new SUV over the long weekend. She was helpful, efficient and great to work with. We had a great experience and would definitely go back to her in the future! More

Rude service I drop off my car for a regular maintenance (oil change, inspection, etc.) & tire rotation. I came to pick up my vehicle in the evening after work. I drop off my car for a regular maintenance (oil change, inspection, etc.) & tire rotation. I came to pick up my vehicle in the evening after work. I waited 10 minutes in the lounge. An advisor came and told me my SUV is in the drive-through. I went out, opened the door and the first thing I noticed is the floor mat on the driver side is not there. I asked and was told that it's in the trunk. I got the mat out of the trunk and put it back in its place. I also noticed that a hub-cab is on the passenger seat. I told the advisor and he took it and try to put it back in. He couldn't do it, so he went and fetch a technician/mechanic. He, too tried for a few minutes and couldn't get it on as well. They both disappear and left me standing outside for a good 20-25 minutes. Then a service manager came out. He immediately started with an intimidating voice saying the hubcab was already broken in the first place. I told him that's not the case and we start going back and forth. He finally back down and told me that he'll put in a new one for me and will call me in to have it fix. I'd waited for like more than 2 weeks now and he never call. The day after the incident, the service advisor who check in my vehicle text me and asked me give him a review and he expects nothing less than a 10 in all areas. I texted back and said there is an issue and it needs to be address immediately. He told me to text him again in a couple of days if I didn't hear anything from the service manager. I waited for 5 days and text him again to tell him that I have not receiver any call yet. Well, I've not received his text response yet. It seems that they're leaving hanging. If I don't hear anything in the next few days, I guess I'll have to take further actions on this. More

Great service I was serviced by the advisor, Zhi Zhang. He considered all of my comments and gave me a plan for what I really needed for my car. He explained in det I was serviced by the advisor, Zhi Zhang. He considered all of my comments and gave me a plan for what I really needed for my car. He explained in details what each service item would do and how they helped my car. So I felt I was not pushed to buy something I really don't need. Overall I feel very comfortable with the service. More

Always friendly and competent Eric was very informative and helpful thank you! I also have worked with Scott and it seems like the service team always do the right thing for their Eric was very informative and helpful thank you! I also have worked with Scott and it seems like the service team always do the right thing for their customers More

Service As usual all went well I was taken care of in a prompt and professional manner. I waited for the service to be completed and it was done in a timely As usual all went well I was taken care of in a prompt and professional manner. I waited for the service to be completed and it was done in a timely manner!! More

Oil change Every time i came to do oil change of my car. They so nice and quick Service. They are all professional. I really like this place and will go back ag Every time i came to do oil change of my car. They so nice and quick Service. They are all professional. I really like this place and will go back again. More

Nick walked the extra mile I was a bit worried as there hadn't been a checkup on my Prius for more than a year (I didn't drive much). Nick Scott did a terrific job going over de I was a bit worried as there hadn't been a checkup on my Prius for more than a year (I didn't drive much). Nick Scott did a terrific job going over details of the service for the car before and after the work. And Nick was far more than knowledgeable and professional - I embarrassed myself by spilling a cup of hot tea on his desk and made a real mess! Nick not only cleaned up the desk in no time, but also made sure I wasn't feeling bad before leaving. I am truly thankful! More

Very friendly environment. Nick Scott is a very friendly and caring person. He made me feel a very important customer. I will definitely have my vehicle serviced here again. Nick Scott is a very friendly and caring person. He made me feel a very important customer. I will definitely have my vehicle serviced here again. More

Walk-in factory recommended maint Came in for a 20k mile checkup w no appt, was given a possible max wait time and asked if that was alright, paperwork was processed very quickly, wait Came in for a 20k mile checkup w no appt, was given a possible max wait time and asked if that was alright, paperwork was processed very quickly, waiting area was very comfortable, checkup was done faster than est., all diagnoses and options were explained. Nothing but delightful and helpful. More

1 hr 30000 servicing Zhi Zang was the ultimate professional. He was respectful, knowledgeable, efficient, and personable. Highly recommendable. Excellent representative fo Zhi Zang was the ultimate professional. He was respectful, knowledgeable, efficient, and personable. Highly recommendable. Excellent representative for an outstanding dealership!! I commend this dealership! More