Dublin Volkswagen

Joelle and Emily were fantastic to deal with. They took care of the sale and were very considerate and fair thru the entire process. I would do business with them again and would encourage anyone They took care of the sale and were very considerate and fair thru the entire process. I would do business with them again and would encourage anyone looking for a Volkswagen or used car on their website to contact Joelle or Emily immediately. You may not buy the car, but you will know that they will deal with you in a very honest and upfront way, which is what every potential customer wants in the end. Great Jon to Joelle and Emily! Thank You! More

Nice people with sales-predatory tendencies! Do not trust Herman, the office manager or person in charge of finance - seemingly nice people who do not have your best interests. Here are three ma Do not trust Herman, the office manager or person in charge of finance - seemingly nice people who do not have your best interests. Here are three major reasons to be leary of VW Dublin. rate First, I arrived with a pre-approved 5-year loan at a 4.99 percent interest rate and left with a 6-year loan and 5.50ish interest. They did not clean the car, and I did not notice it until I arrived home. As a teacher of 29 years, I always operate with the students' best interest. I clearly made the mistake of believing that I could trust VW Dublin staff not to violate my non-negotiables. When I was presented with the final monthly payment, I was under the impression that it would be over 5 years and did not consider computing numbers - I made the mistake of trusting them. Second, I was told that the car was being "prepared" for me to take home. While I was signing papers, Herman walked up and said that for $20 extra per month, I was under the impression that I was signing up for a 5-year loan and that the car would be washed of the sticky, dried-up chemicals on the hood and front grill. Essentially, the "top-notch interior and exterior detail would be an "enhancement" to an already washed/clean car. After signing, Herman graciously walked me to the service department to schedule the "detail." It was there that I learned that I could not redeem the detail service at any VW dealer and was told to essentially suck it up, buttercup; you already agreed and signed the contract. Initially, Herman told me that I could drop off the car and would be issued a loaner, BUT the Service guy said that I would have to wait for 5-8 hours in the lobby, NO loaner. Herman whispered, "I will try to get you into something." When I got home, I noticed that the front was not washed, and it was quite the sticky substance. Shame on me for not checking! Shame on me for trusting VW Dublin. Shame on VW Dublin for the subpar predatory customer service. Third, I was ushered to the car, congratulated, and it was not until late at night that I realized that I was NOT given a copy of the sales contract. I made the mistake of telling Herman that I was wrapping up summer school and needed to return home to grade. More

Friendly sales team who listened to what I was looking for . Very helpful...Herman and John's were great. for . Very helpful...Herman and John's were great. More

I love this dealership. I live in the Sacramento area and will come all the way out here for my car and service needs as they are awesome to work with and trustworthy!! I live in the Sacramento area and will come all the way out here for my car and service needs as they are awesome to work with and trustworthy!! More

Joelle was amazing, kind, clear, communicative, and easy to work with! Helped with ease through the entire process. Would work with her again any day! to work with! Helped with ease through the entire process. Would work with her again any day! More

Joelle was great, would buy again from her. Made it easy to get thru the process Made it easy to get thru the process More

So dishonest. Found a specific car we were interested that they had advertised online. Contacted them to confirm they still had the car. Was told yes, I said I Found a specific car we were interested that they had advertised online. Contacted them to confirm they still had the car. Was told yes, I said I'd be there in an hour. Drove 50 miles and when I arrived I was told "we just sold it". Total xx, obviously a car sale wouldn't be that fast. (and it's still showing on their website 2 days later) he quickly pivoted into trying to show me other cars. just a complete disregard for people's time to bait and switch like that. not even an apology from the smug manager Ronnie. More

Joelle was the best sales person we have had in years! Personable, educated, professional and basically did everything right. She made buying a new Volkswagen in Dublin were we would go for future purchas Personable, educated, professional and basically did everything right. She made buying a new Volkswagen in Dublin were we would go for future purchases. Thank you Joelle. More