Dulles Chrysler Jeep Dodge RAM

Bait and switch. No respect for your time During a few days long email conversation agreed on Out the door price. Once we drove 50 mins to them,, price went up by 3 k. The guy played dumb conv During a few days long email conversation agreed on Out the door price. Once we drove 50 mins to them,, price went up by 3 k. The guy played dumb convincing me that out the door price means how much you pay for the car, taxes and fees are extra. And there were many other little lies. I assume they thought that if Ill drive to them from far away I will not mind paying 3k over the price that was confirmed a few times during email exchange. These guys don't care about your time. They mislead you to get you into dealership. More

Sloppy work, disrespectful I brought my new 2014 Jeep Cherokee in for repair because the transmission feels like the gears are meshing. From my research online, this seems to be I brought my new 2014 Jeep Cherokee in for repair because the transmission feels like the gears are meshing. From my research online, this seems to be a common problem with Cherokees. They even had to delay the launch of the vehicle due to issues with the transmission. The repairman, Rico, drove my car and said there was nothing wrong. He said that it was normal for the transmission to be rough and suggested I come in for a driving lesson. I did some research online and learned that Chrylser recommends flashing the TCM to fix this problem if you car was built before May 2014 and the driver reports an issue with the transmission. Mine was built in November 2013. I went in and talked to Rico. He said that that was not necessary and according to my VIN number it wasn't needed. I asked him to double check by hooking my car up to a computer, as some mechanics have found additional updates using this method. He flat out refused. He wouldn't tell me the version of the software on my computer or which updates had been run. I was informed that until my check engine light came on there is no problem with my vehicle. I've been a customer at this dealership before, but I have never encountered such rudeness and unwillingness to help. I don't recommend this dealership for ANY reason and will not be going there again. More

Buying a 200C Tom Roark was brilliant, the kind of car sales guy I feel very comfortable working with, very professional, not pushy. Mark in the business/financial Tom Roark was brilliant, the kind of car sales guy I feel very comfortable working with, very professional, not pushy. Mark in the business/financial group was very organized and saved us a lot of time, by having all the documents ready to sign. More

Dulles Motorcar team - true professionals Dulles team is just incredible, friendly people, great waiting area. Ray provided us all the information would could possibly need. He provided valuab Dulles team is just incredible, friendly people, great waiting area. Ray provided us all the information would could possibly need. He provided valuable information about the previous owner's use of the vehicle. Would recommend! More

Very helpful and willing to work with us. I am very please with my experience and keeping me posted on progress. I would bring my truck back here for service in the future and look forward to I am very please with my experience and keeping me posted on progress. I would bring my truck back here for service in the future and look forward to continuing to work with Dulles Ram. More

Excellent Everyone was very nice which made my car buying experience pleasant. I would recommend this dealership to anyone. Wonderful sales and service!!! Th Everyone was very nice which made my car buying experience pleasant. I would recommend this dealership to anyone. Wonderful sales and service!!! Thank you all. More

unbelievable!! i had several recalls for my 2011 Durango. I fought and fought with Chrysler Corporate to no avail. Horrible customer service... then I contacted Fa i had several recalls for my 2011 Durango. I fought and fought with Chrysler Corporate to no avail. Horrible customer service... then I contacted Fair Oaks. All I heard from them was "Sure and Yes, we can help." They not only fixed my car ahead of schedule, but took the extra step to update several software programs. They have FIGURED IT OUT!!!! Customers count. It is not a very convenient drive for me to go there, but they are my GO TO shop for now on. They are fantastic! Keep up the good work. More

Best DEALERSHIP in the Greater DC Area!!! I came in a day earlier than I discussed with the employee I spoke with. I was instantly greeted and introduced to the sales associate, Missy Collins I came in a day earlier than I discussed with the employee I spoke with. I was instantly greeted and introduced to the sales associate, Missy Collins. I told her exactly what specifications I had for a new vehicle purchase and she instantly directed me to the automobile that met every one of them. I did end up purchasing that vehicle without even having to look at any others. Though there were some minor hiccups, the dealership staff went well out of their way to ensure I was fully satisfied with my overall experience. I would definitely recommend this dealer to others and I will be making any and all future purchases here myself. THANK YOU ALL! More

Tom Roark is a assat To the car dealership!!!! Tom was a true Genteman , Gracious and respectful!!! Hard to find in the car bussiness!!! I would refer him and only him to family and friends!!! They Tom was a true Genteman , Gracious and respectful!!! Hard to find in the car bussiness!!! I would refer him and only him to family and friends!!! They are truly lucky to have him and I hope they show it!!! Only bad experience was a huge mistake in finance that will be taken care of!! April was a pleasure also!!! If you are looking for a car definitely go there fist and save your time!!! More

Best in Sales & Customer Service Steve Ratliff is the reason I bought from Dulles Motorcars!!!! Plain and simple. He's genuine, knowledgeable, and gives 5 star customer service. T Steve Ratliff is the reason I bought from Dulles Motorcars!!!! Plain and simple. He's genuine, knowledgeable, and gives 5 star customer service. The best!! More