Dulles Chrysler Jeep Dodge RAM

Excellent salesperson. No pressure. Willing to accomodate I had a great experience buying my new Dodge Ram 1500. Large selection and a excellent salesperson. This is the 4th Ram I have purchased from this d I had a great experience buying my new Dodge Ram 1500. Large selection and a excellent salesperson. This is the 4th Ram I have purchased from this dealership, and I will always go there first! Even dealing with the sales manager was a pleasant experience. More

New Sale Dulles Motorcars had the exact vehicle I was looking for at less of a price than at any other dealer I had checked. The price was so low I expected t Dulles Motorcars had the exact vehicle I was looking for at less of a price than at any other dealer I had checked. The price was so low I expected them to add something on that had not been mentioned, but that did not happen. Our sales person, Lara Bryzinski, was professional, very pleasant to work with and made the experience quick and easy. There was an effort to sell some additional warrenties for this and that, but they were not too pushy about it. More

New not used Missy and Sam were the very polite and hard working. I over reacted to an issue believing I would get the short end of the stick and they both worked Missy and Sam were the very polite and hard working. I over reacted to an issue believing I would get the short end of the stick and they both worked efficiently and professionally at correcting the problem. More

Used Ram Longhorn I am very pleased with the sales and management staff at Dulles-Motorcars as they did indeed make my used vehicle purchase a very positive experience. I am very pleased with the sales and management staff at Dulles-Motorcars as they did indeed make my used vehicle purchase a very positive experience. I knew which vehicle I wanted and while it was being driven as a demo, Cat Meyers (my sales person) was able to bring the 2012 Ram Longhorn in for a test drive. My wife loved the truck and within a few days, we had reached an agreement. When I am looking to replace my wife's vehicle, Dulles-Motorcars in Leesburg will be my first stop. More

Damaged My Vehicle! I took my vehicle into the location to have a recall service performed in which there appeared to be a "bait and switch"tactic set in place. The first I took my vehicle into the location to have a recall service performed in which there appeared to be a "bait and switch"tactic set in place. The first person to speak with me was, Rico, in the service area. He inquisitively asks me if, Mandy, Service Administrator, had informed me that there was a 50/50 chance that the recall will fix the issue. My issue: airbag light is on continuously. Recall Issue: Code M35-ORC (which is referencing the airbag). I was sent to the waiting area for over 2.5 hours for a repair that was said to take 1-1.5 hours to complete. During my wait, Mandy Hardin, Service Administrator, approaches me and says, " Rico told you that the recall may not fix the airbag issue, and No it didn't. The repair will be $285.00 to fix the airbag." I asked what is the issue with the airbag because your document does not show any error codes. I was then told that the technician had checked all of my system, the harnesses, and cable and everything looks fine so the sensor must have failed. Again the repair will be $285.00. I decline to have any work done since they were now attempting to charge me for something that I felt should have been corrected in the recall service. Thus I am graciously asked, once I was told that my vehicle was ready, to complete the survey and the pitch was if I get anything less than a 9 on the survey then the boss won't accepted it. The survey gets answered before you receive your vehicle. So, I complete the survey and then proceed to my vehicle to immediately put my key in the ignition's start position for a light to turn on which was never on in my vehicle. I quickly return to the service counter to speak with, Mandy Hardin, and she has a puzzled look as she reads aloud a few sentences from the repair directions. She never apologizes, nor display empathy, towards this situation thus far. She does take the vehicle back into the service bay and now I am waiting again. I eventually ask, Kelly, in the parts area for assistance with a minor concern to which he was shocked to see me there. He kindly offers to check on my vehicle for me. During this period. He finally returns to ask me if the Service Administrator, Mandy, had come to inform me about my jeep. I answered that she had not. He then sorrowfully informs me that during the recall repair, of which I call phase 2, that the technician had damaged a part in my vehicle and that he had been searching the local dealerships to see if they had it in stock but there were none. Their dealership also did not have it so he ordered the part which would arrive the next day. I asked for a loaner vehicle so that I could get back to work, and I was immediately told that the dealership did. It have any loaner cars available. I was told to just not engage the 4 wheel drive in my jeep and I would be able to drive it. I found all of those statements to be completely unacceptable! They were to call the next day to which there was not any contact made from them. So I wait a another day for a call and there was none. These calls were to assure me that the part was delivered and so that I could schedule another day to get my damaged vehicle repaired. I received a call later on the following day. I believe this was a Saturday evening since this all began on a Wednesday morning at 9:45a approximately. My stay in the facility turned into a 4.5 hours service visit to repair a recalled issue with my airbag system that was to take 1.5 hours max to complete. I can not thoroughly have faith that this recall was repaired accurately at this time because of the phase 2 issue which lead to the phase 3 vehicle damage. I am completely appalled at the manner in which I have been treated. I still have an airbag light showing on my vehicle. I have recently been contacted by the digital survey system in which I have stipulated that I want to hear from the service manager of this facility, and you guessed it! I have not been contacted to date regarding all of this! This is the worse treatment that I have experienced! More

New Rubicon Purchase I came in to purchase a new Jeep. Dulles Motorcars had a wide selection of vehicles and I was able to find the exact one I wanted. Our sales person I came in to purchase a new Jeep. Dulles Motorcars had a wide selection of vehicles and I was able to find the exact one I wanted. Our sales person was extremely helpful during the entire time I was there. Our purchase was easy and the financing was flawless. Thanks Dulles Motorcars. More

Very Pleased Everyone was very nice and got us out of there very quickly so we could ride in our brand new car asap!! Will definitely be recommending this dealersh Everyone was very nice and got us out of there very quickly so we could ride in our brand new car asap!! Will definitely be recommending this dealership to any of my friends looking for a new vehicle More

ddaymude@comcast.net great helpful people thanks everybody made sure I was taking care of. Bobby was very nice ,all the best of luck to him. love my new used jeep great helpful people thanks everybody made sure I was taking care of. Bobby was very nice ,all the best of luck to him. love my new used jeep More

Great customer service It is hard to find a dealership that works at getting one's car-buying experience positive. After driving 22 miles in the middle a several rainstorm It is hard to find a dealership that works at getting one's car-buying experience positive. After driving 22 miles in the middle a several rainstorms, I welcomed your sales staff customer service approach, including making sure was satisfied with the vehicle and providing options, given the budget I had. Thank you. More

I am very pleased with the dealership overall. I was having issues making a decision and they continued to call and give me additional info which helped me in making a decision. I wanted certain optio having issues making a decision and they continued to call and give me additional info which helped me in making a decision. I wanted certain options in the truck and they had one available but they were in a different state. they assured me that was no big deal because they could process title and tag work for my state. the truck was ready and cleaned up when I arrived and I enjoyed the test drive. I was not satisfied with what they offered me for my trade in but they immediately worked with me and offered me what I thought it was worth. They processed me through quickly and I am glad I took the 59 mile drive Thanks Tim More