Duncan Acura Audi

Craig, Jason, and the service team consistently exceed expectations in their knowledge, customer focus, and professional communication. We have trusted Duncan Audi for over 15 yrs expectations in their knowledge, customer focus, and professional communication. We have trusted Duncan Audi for over 15 yrs More

Easy to schedule an appointment. Very nice work areas in the showroom. Craig and Jason are friendly and through. Great Service, in and out fast! the showroom. Craig and Jason are friendly and through. Great Service, in and out fast! More

Does a great job with service - very friendly and allow me to use office of whatever to get work done while I’m waiting - thank you me to use office of whatever to get work done while I’m waiting - thank you More

This was a very unpleasant experience. This is the only dealership I have been to that has tried to take my temperature during Covid and force me to sit through a presentation before they would let me test dealership I have been to that has tried to take my temperature during Covid and force me to sit through a presentation before they would let me test drive a vehicle. They also refused to bring the price of the vehicle inside the Kelley blue book guidelines. More

Excellent customer service! I bought a new Acura TLX in October 2017. Jason Fink was very helpful and provided excellent customer service. He answered all of my questions and e I bought a new Acura TLX in October 2017. Jason Fink was very helpful and provided excellent customer service. He answered all of my questions and even contacted me after the sale to see how I liked my new "ride." I have also been pleased with Rodney Anthony in the service department. He is very knowledgeable and professional. More

Highly recommend I have owned an Acura TL 2001, 2007 and an Acura MDX 2010. Excellent sales service from Bill Call! The service department keeps me coming back!! Thank I have owned an Acura TL 2001, 2007 and an Acura MDX 2010. Excellent sales service from Bill Call! The service department keeps me coming back!! Thanks to all the various service folks and recently Don Welter who stand by the brand, with consistent service, fixing any problems, and working with you on drop off and pickup! Our daughter purchased an Audi from Bill Call and also has been pleased with Sales and Service! Thanks to all, Judy More

Great Service Experience! I always have a great service experience when I bring in my 2015 Smart Car for routine service at Duncan Acura. Rodney Anthony is tops in checking yo I always have a great service experience when I bring in my 2015 Smart Car for routine service at Duncan Acura. Rodney Anthony is tops in checking you in and out and in keeping you updated on how your service is going. Everyone I have encountered in the Service Department is friendly, knowledgeable and courteous. For those of us who have to wait, they have a nice waiting area which has the daily newspaper, magazines and a TV. They also have complementary snacks and water for your pleasure. BJ Bailey More

Bought a used car that had to be returned within 30 minutes Bought our daughter a used car there, her 1st car. Test drove it twice on Saturday and bought it on Monday. Didn’t get 8 miles from the dealership w Bought our daughter a used car there, her 1st car. Test drove it twice on Saturday and bought it on Monday. Didn’t get 8 miles from the dealership when the check engine light came on, car was jerking uncontrollably and then check right rear turn signal and left rear turn signal and a lot of other lights came on. My 16 year old was in tears, I realize they had no idea but they truly didn’t act as if they cared one way or another after being paid in full in cash. My guess is they put bad\watered down gas in the car but of course I don’t know that to be fact. I asked for cancelled copies of the paperwork to title the car and was refused, I was told I didn’t need it that they cancelled it on their end. Her father got his cash back and left very unhappy, rightfully so. I had to call the general manager the next day to ask for cancelled copies again which he did mail BUT NO ONE there was apologetic or acted as if they care. Customer service is a lost art these days, especially at Duncan Acura More

Consistently excellent service experience! Routine vehicle maintenance is always a nuisance; however, the Duncan Acura service department has made the experience as convenient as possible. My s Routine vehicle maintenance is always a nuisance; however, the Duncan Acura service department has made the experience as convenient as possible. My service coordinator is Rodney. He is knowledgable, courteous and reliable. Russell provides convenient transportation which I always appreciate. The vehicle comes back washed. This last visit they even cleaned the stains from the visor/vanity mirror fabric. I suspect I am paying premium prices but I am willing to do so because of thequality and service they provide. More

Unethical and Unkind My husband and I scheduled an appointment to see a particular vehicle this evening. We had to rearrange our work day to make this work. On our way the My husband and I scheduled an appointment to see a particular vehicle this evening. We had to rearrange our work day to make this work. On our way there, we received a call and were told they sold the vehicle. Terrible and unethical way to treat people. More