Duncan Ford Lincoln

Traded in a Honda Pilot on a new Ford F150. From the moment we started thinking about it to even today, the experience has been a most enjoyable circumstance. Dylan Hanks (our salesperson) was personable, knowledgeable and just let us progress at our pace. (no pushy salesman there). There were a few issues (accessing the funds and a weird defect in one of the tires) but they took care of it with no questions asked. I would recommend anyone within two hours drive skip all the closer dealerships and come see Duncan Ford in Christiansburg.

OUT OF STATE PURCHASE. I had a great experience with the salesperson Ty, and the manager that helped at the end, but every single moment after that has been the worst. I didn’t receive my license plate in the mail, like they told me. I waited 3 months and it was so hard to get the lady Martha to help me because she was so unresponsive. And it was so hard to get a hold of her, only to have to go to the DMV (spent 8 hours at the DMV btw because of messed up paperwork that THEY sent in) after 3 months on expired temporary tags because I was waiting on my plates. Like they told me. Then she tells me I have to go to the DMV because they had my paperwork the whole time. So.... Why wait 3 months? Why send me so many temporary tags? That made no sense. It felt like she was making me go through all of that for no reason. I don’t understand. I know that it’s hard to know how every state works, but if you’re selling a car to someone living in another state, do your research. You do yourself and your customers a GREAT disservice and now I have a BADDD taste in my mouth, and feel the need to leave this review. I’m so frustrated. AND!!!!!!!!!!!! After all of that was done, I thought I was free. Only to have the same woman email me 8 MONTHS LATER about a mistake THEY made on my title. Now I have to deal with issues surrounding my car YET AGAIN. And I don’t even trust that this will be the last of it.

purchased a 2004 chevy colorado less than a month check engine lite came on heater blower quit working water leaks in around door when it rains never buy anything else from them

I know this will be the last time we purchase a vehicle from Duncan. We traded for a 2010 Ford F250 Xlt diesel. And it has been nothing but a headache there has been no maintenance done to it as far as fuel filters plus I has to replace the starter, water pjmp, and now I found out it was sold with a blown head gasket. Never again will I go here or recommend to anyone else😡

It was raining the day we came, but the salesman came out and helped us in every possible way. We left happy and in a new car. Will definitely be coming back.

Was an easy transition from my 2016 to a 2018. I'm happy with everything in dealing too driving away in a Lincoln Continental! I like seeing a little more rebate but then again I opted for a 0/60 in financing. As I keep in mind, I like all transportation as long as there are no problems. Well that's a nice thought and a well known secret! Thank you Mr. Duncan for providing service everyone should like and appreciate. Lenny

Very thorough about the sales experience. Steve was very knowledgeable and helpful with Mazda 5 and all options offered. Very pleased with all faucets of purchase

I did not go in to buy a car, but had a question about my old fusion, which I bought there in 2007. They must have seen me coming because the very car I wanted was at the door! I talked with Steve Akers about the car. It did not have a navigation system, which was important to me. Steve got the exact car (with navigation system). from another dealer. Had it the next day. Steve was great in his manner, his help, his explanation on using the system and his patience with me in trying to understand the working of the system! He called several days later to follow up. Shawn Taylor was also very helpful in the financing of the car. Very pleasant and easy to work with him. A great experience!

I was taken to the cleaners, raked over the hottest of coals on my purchase from this dealership. They passed a work truck off as an LS model which has to many issues to write on this rating. Over 10k upside down. Stay away, stay away. At some point you would think morales would be in play but not when greed has taken over. They are only hurting themselves at the end of the day! Currently I am, but the people involved with the shady deals will be worse off than I am currently. Karma will get them eventually.

A wonderful experience working with John Myers. Will recommend them moving forward and look forward to the ownership experience with John Myers and David Duncan.