Duncan Ford Lincoln

Guy Houseman was quick to respond to my e-mail inquiries by e-mail replies and followed up with phone calls. He waited patiently for me at the end of the day to come to the dealership for a test drive even by e-mail replies and followed up with phone calls. He waited patiently for me at the end of the day to come to the dealership for a test drive even though I got lost on the way there and was over an hour late for my appointment. Once I got there, he did not rush me and stayed after-hours to close the deal. Several other staff members were involved, too, staying after-hours, making the phone calls to prospective lenders for me, and finishing up the final paperwork for the sale, including licensure in another state (WV). All of this for a used car under $9000. Guy and the others treated me as if I were buying the most expensive car on the lot. More

Throughout the entire buying process, Shawn was extremely friendly, knowledgable, attentive and really put me at ease about my experience. I feel as though he was very patient with me as I test drove multip friendly, knowledgable, attentive and really put me at ease about my experience. I feel as though he was very patient with me as I test drove multiple cars and asked lots of questions about all of them, ensured I got the best value for my trade-in, negotiated very reasonably regarding the price of the new car and handled my financial information expertly when setting up my loan and payments. I was extremely pleased and would absolutely go back to this dealership if I am ever in need of another car. I have also been pleased with the friendly service I ahve received during my inspections and general maintenance at this dealership, even the shuttle driver! Overall very happy. More

I have purchased new and used cars in the past but this was the first time I chose Duncan. I saw a car I liked while passing by the lot and went back to get a better look. Mr. Chris immediately was there was the first time I chose Duncan. I saw a car I liked while passing by the lot and went back to get a better look. Mr. Chris immediately was there when I turned around and allowed me a test drive, he seemed friendly and knowledgeable about The Dodge Caliber I was interested in. He went out of his way to see to my needs and made it possible for me to purchase the car paid in full. I will recommend Duncan and use Duncan again as a direct result of Mr. Hevley’s customer service, very nice man my husband and I felt comfortable and were glad we chose Duncan. More

We've had some very specific needs when it comes to vehicles. Our family size changed quickly and Shawn was right there with us, helping us along the way. He doesn't push you into something, he talks vehicles. Our family size changed quickly and Shawn was right there with us, helping us along the way. He doesn't push you into something, he talks with you about what you want. He's smart, professional, and more than helpful. Next time we need something, we'll be over to see him! More

We were shopping for a few months trying to find the right car at the right price for our daughter's first car. We finally located a Honda Civic on the internet close to what we were looking for. We con right car at the right price for our daughter's first car. We finally located a Honda Civic on the internet close to what we were looking for. We contacted Terrence Monroe and he emailed us some pictures of the car and answered all of our questions over the phone or through email. We live about two hours away and had to take off from work early to come look at this car. Terrence taking the time to talk to us and email us several pictures a couple of different times was a great help in making a decision whether to take this trip or not. When we arrived at the dealership, Terrence had the car up front ready to go for a test drive. He also talked to us a few times on the way helping with directions. The car was the first thing we saw when we drove up. Terrence was extremely nice and we had a great experience. My wife and I have already told several people in our area how pleased we were with the service and friendliness of everyone we talked to that evening. Tim Lewis More

My wife needed to replace our older Explorer and Jeff looked thru Duncan's inventory and found several good options but not exactly right. Jeff knew what we were looking for and when a better option came looked thru Duncan's inventory and found several good options but not exactly right. Jeff knew what we were looking for and when a better option came in on trade he put our name on it. He and Duncan's mechanics got every problem fixed and made the purchasing process very painless for us. We were very pleased with the entire experience and have the automobile that we were looking for. More

We have been dealing with John Myers at Duncan Ford-Lincoln since in the 1990s. We have purchased several vehicles from him and have always had a most pleasant purchasing experience. John is one o Ford-Lincoln since in the 1990s. We have purchased several vehicles from him and have always had a most pleasant purchasing experience. John is one of the reasons we always come back "home" to Duncan when we need a vehicle (new or used). His sales tactics are: Simple honesty, NO pressure and friendly, providing us with a feeling of being treated like royalty every time we enter the dealership. It would take a lot to "tear us away" from Duncan. In the Service Department; we have, over the years, established a great relationship with Phil Shuford and Brent Brusseau. Here again, we always get treated right and are welcomed with a friendly "Hello" and great service! More

Shawn was very friendly and courteous. There was never that awkward point in the negotiation were we felt that the dealership was on the other side of the fence. I have called Shawn a couple of times sinc that awkward point in the negotiation were we felt that the dealership was on the other side of the fence. I have called Shawn a couple of times since the purchase and he has always been more than helpful and easy to talk to! More

I have purchased 3 brand new cars from Duncan Ford Mazda, and have had an amazing good experience each time. I have worked with Steve Price and can not express his greatness. He has always went WAY above a and have had an amazing good experience each time. I have worked with Steve Price and can not express his greatness. He has always went WAY above and beyond for my buying experiences. (Stay past work hours, letting me compare 1 style vehicle to another and explaining the difference, etc) Anytime a friend or family is in search of a new or used vehicle, I always recommend Steve Price at Duncan Ford Mazda! More

I was looking for a used truck for my 16 year old son After working with John Meyers and David Duncan on pricing and available options it made since for me to purchase the new F150. The rebate deal push After working with John Meyers and David Duncan on pricing and available options it made since for me to purchase the new F150. The rebate deal pushed me over the edge as I did want the warranty and safety assurance of the new truck. I have purchased or leased many vehicles from Duncan over the years and have been very pleased. John Meyers is very attentive and has served us well for many years.. More