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Toyota of Ann Arbor
Ann Arbor, MI
49 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 49 reviews
May 03, 2024
Terence was professional and efficient. He provided useful options and feedback. I will certainly return for my next service. He provided useful options and feedback. I will certainly return for my next service. More
by Terrencetalexander
Employees Worked With
Terence in service
Helpful May 01, 2024
Excellent customer service, very polite & knowledgeable. . Grant was friendly and attentive. I will definitely return and have Grant as my agent. . Grant was friendly and attentive. I will definitely return and have Grant as my agent. More
by Miriam.delv1986
Employees Worked With
Grant S.
April 27, 2024
Bring something to do while you wait. Had an appointment for 4:30 and had to wait 2 and half hours to be seen. All while the sales associate sat in the corner eating. Not a good experi Had an appointment for 4:30 and had to wait 2 and half hours to be seen. All while the sales associate sat in the corner eating. Not a good experience for making a purchase. More
by MACCATCHFISH
Employees Worked With
No one listed
April 27, 2024
Stay away! !! Old school bait and switch car dealership with old school sales tactics! Gave me a high number after clearly communicating my price range. I walked !! Old school bait and switch car dealership with old school sales tactics! Gave me a high number after clearly communicating my price range. I walked out only to get a text asking what I needed to get it done (which I communicated clearly when I walked in) I gave a low number over $150 a month lower than what was originally communicated thinking that there is now way. To my surprise they accepted the low ball offer! I didn’t go with Toyota of Ann Arbor out of principle, and picked a more expensive car with a price that was accurately communicated the 1st time!! Buyer beware! Be prepared to walk away and maybe you’ll get a really good price🤷🏻♂️! Play stupid games win stupid prizes! Won’t give them my business ever! More
by Davesoc1102
Employees Worked With
Not sure
April 21, 2024
People are very friendly and helpful to me in my 24 year relationship with the salesman and the service provider. I also take your advice very seriously. From the beginning of year 2000, I bought more than relationship with the salesman and the service provider. I also take your advice very seriously. From the beginning of year 2000, I bought more than seven different cars from your company,Sienna, two Camry, two Rav 4 etc. I believe that I have received the service I expected. Best regards. More
by harryao
Employees Worked With
George , David Clay
April 07, 2024
It's really disappointing how this dealership conducts business. Despite living just five minutes away, our experience was quite disheartening. My husband's first visit to a dealership turned out to be fa business. Despite living just five minutes away, our experience was quite disheartening. My husband's first visit to a dealership turned out to be far from pleasant. We had scheduled an appointment to purchase a vehicle we were shown. However, upon arrival, we were informed that the vehicle had been mistakenly loaned out. Although they offered to retrieve it, we declined, preferring not to inconvenience anyone. We simply stated that we would buy it once it returned. When we returned to make the purchase, my husband, who had just undergone surgery, still made the effort to come. However, the dealership attempted to sell us the wrong vehicle. Luckily, I caught the mistake, but by then, the correct vehicle had already been sold. This left us feeling quite upset. We were still open to doing business with them since it is so close to our home, but they never contacted us back on another vehicle. Additionally, their pricing structure includes about $4k unnecessary and non-optional features. Overall, they just don't care about their customers. They are in such a busy area, that you're just a number and they can charge whatever they want. Frustrated with this experience, we decided to take our business elsewhere. We visited Germain Toyota of Dundee, where we were treated exceptionally well. We purchased our RAV4 there, and the team was thoughtful and professional. Despite the longer drive, the experience was worth it, and we would recommend seeking out other dealerships. More
by Merovingia
Employees Worked With
Colin
March 19, 2024
BAD BUSINESS! ! KERYN FLANARY IS THE WORST PERSON TO WORK IN THE CAR BUSINESS. VERY RUDE DISRESPECTFUL AND UNPROFESSIONAL PERSON. THIS DEALERSHIP IS A SCAM. SHE LIE ! KERYN FLANARY IS THE WORST PERSON TO WORK IN THE CAR BUSINESS. VERY RUDE DISRESPECTFUL AND UNPROFESSIONAL PERSON. THIS DEALERSHIP IS A SCAM. SHE LIES AND CHEATS CUSTOMERS! HAVE THE PROOF. STAY AWAY DO NOT DO BUSINESS HERE BECAUSE OF KERYN FLANARY More
by Edwardvz128
Employees Worked With
KERYN FLANARY, David Clay, Jeff Kessler, Jordan Dunning
March 01, 2024
Naji and Eugene were great! They went above and beyond to make our last car buying experience our best! We will be sure to send family and friends their way! They went above and beyond to make our last car buying experience our best! We will be sure to send family and friends their way! More
by Jlzwier
Employees Worked With
Naji and Eugene , Zack Johnson, Tony Khalil
February 23, 2024
So many lies and such a deceitful group. My dash lights were on for ABS after a 700-mile trip north in Michigan with a lot of ice and snow on roads. Returned home and contacted Ann Arbor Toy My dash lights were on for ABS after a 700-mile trip north in Michigan with a lot of ice and snow on roads. Returned home and contacted Ann Arbor Toyota where I have purchased this Prius and 2 other Toyotas. I usually go to another auto repair because of the poor reputation and high cost of service here. It is $282 just to drive thru the door. Left the car and was called 1 hour later and told they needed to replace sensor and unfortunately sensor "embedded" in the bearing (not true, sensor is in the hub). They quoted $1102 and enhanced how dangerous it would be not to get it done if wheels lock up because traction sensor not reporting. I ask them to get the price down and Terrence kept telling me "I gotcha". Job completed in less than 2 hours, and they "found" a $100 coupon to apply. They also wanted to do an oil change (done in 11/2023 and only 1300 miles added since change) and a tire rotation which I was told should have been part of the $1102 if they changed a wheel bearing. I declined both because I cannot afford this kind of scam. After speaking with Toyota Corporate I was asked if they just tried cleaning the sensor, no they did not. They asked if the parts were returned, no they were not. Advised to call dealership and request parts. Transferred to Terrence and he kept running a bunch of nonsense telling me there is no law they have to return and that I should have asked and recycle picks up weekly, so they are probably gone. Said he would look and call me right back. 24 hours later no call. I spoke with a neighbor who has a Toyota and says he never uses Dunning due to this sleezy behavior. He also said he would bet his paycheck that they only cleaned the sensor and never replaced because they are incapable of telling the truth. Posted on my neighborhood sight and 74 replies all negative about peoples experience with Dunning/Toyota of Ann Arbor. I am looking at a new purchase and going to Honda. More
by eve.brosco
Employees Worked With
Terrence (in the garage)
February 15, 2024
Getting the information I needed to make an informed decision was like pulling teeth! A phone call got me much better results than all my emails but ultimately they were just a waste of my time. I'm su decision was like pulling teeth! A phone call got me much better results than all my emails but ultimately they were just a waste of my time. I'm sure I would have had better results if I lived in the area, but that is not the world in which we purchase vehicles anymore. Just because I don't live within a thirty mile radius doesn't mean I don't have money or don't buy cars! More
by soulsurfer0007
Employees Worked With
Keith,-boo, Lincoln-meh
