Dutchess Chrysler Jeep Dodge RAM Kia

Watch Out I stopped into this dealership because I'd hit a pothole and the car felt funny. Lo and behold, upon inspection, I had damaged my tie rods. While my I stopped into this dealership because I'd hit a pothole and the car felt funny. Lo and behold, upon inspection, I had damaged my tie rods. While my tie rods were being repaired I was told that my oil levels were pretty much non-existent and I needed an oil change. Totally my fault, hadn't been keeping up with the maintenence. I pay a little over $300 for the service given,(Oil change plus tie rod replacement) I get my keys, pack my son up and go. I never made it home. The car would not accelerate, and white smoke began to pour from the back of my vehicle. It began to sputter as if it were going to cut off. I turned around and made it back to the dealership, where the serviceperson told me that based on what i had told him what happened, he "didn't feel comfortable with me driving the car". I got a ride, left it there and then all hell broke loose. After their diagnosis, I was told that I had a blown turbo. (keep in mind this is the beginning of September). I was quoted $2904 for parts and $402 plus tax for labor. As a single parent that is a large amount of money to have all at once so I told them I was going to seek financing, and that I'd need a loaner while they had my car since I agreed to let them do the work. I was told that I would have to pay for the parts up front because "they had to make sure they got their car back". I couldn't do it so I end up renting a car for a month. I couldn't get financing so I ended up buying the part myself and bringing it to the dealership. I asked for a loaner again and was told that I couldn't get one because I hadn't bought into the "buyers program"...they KNEW i did not purchase my vehicle from them. The part was installed, then I was told I had to pay nearly 3 times the amount of labor that I was quoted. We came to an agreement and I was able to get my car. I drove my car to work and discovered the car would not accelerate...again...and had white smoke pouring from the back of the car...again. I was advised by a relative to take it to the nearest car repair shop (which happened to be Sears Auto), where they told me that my car's oil level was VERY LOW and the appearance of the oil was VERY BLACK. THE DEALERSHIP LET ME DRIVE MY CAR AWAY WITH NO OIL IN IT. They put my safety in jeopardy, and have ruined my engine. I will NEVER patronize this business again. More

Great experience Santos Aleman is one of the most genuine and caring salesmen I have ever had the pleasure of working with. He worked a great deal out with me as well Santos Aleman is one of the most genuine and caring salesmen I have ever had the pleasure of working with. He worked a great deal out with me as well as stayed up late/past business hours and chatted numbers via phone so I would understand entirely of what I was offered. He's the best!! More

Poor service Just leased a brand new Jeep Grand Cherokee with Dutchess and probably will never again! To start we spent 5.5 hours in the show room waiting for the Just leased a brand new Jeep Grand Cherokee with Dutchess and probably will never again! To start we spent 5.5 hours in the show room waiting for the sales rep to get organized enough to sell us a car. Then when we finally go to drive our car home we do a once over because it is a lease and there are scratches all over the hood, streaks on the inside of the windshield, water stains on the doors and roof. A poor detail job and showed us they were not prepared for us to pick up the Jeep. So the sales person promised to get the car detailed and the scratches removed from the hood. He said just call on Monday and ask for him and he would get it done for us. FIne!! I called him on Monday and he promised to get me in to the service area when the rental is available. Then I never heard from him again. almost a week and I decided to call service myself. The loaner car was always ready, it was never out! Then less than a week after we bought the car we brought it in for service for this detailing. We were told that we get 3/4 a tank of gas and will be charged if it doesnt come back with that amount!!! I was like this isn't my problem that you are lending me this car, it is because of your half xxx sales person/service. So we left our NEW Jeep for detailing for 8 hours. When we went t pick it up they said the scratches would not come out and we need to bring it to get body work. It will take 3 days to complete, which tell sme they are going to sand it and re-paint!!! WAIT... It is a Brand new Jeep and we are now going to the body shop!!! How about giving me a new one? I have this Jeep less than a week and its a lease. Now we have an email and call out to the owner, who I pray gets back to us!!! If not the BBB will be contacted. I WOULD NOT REFER ANYONE I KNOW TO THIS DEALER. GO ELSEWHERE IF YOU CAN!! More

Amazing Experience Will Definitely Buy From Them Again. I bought a 2015 RAM 1500 from Dutchess Dodge the other day and couldn't have been more pleased with the experience. I stopped by there to see some of I bought a 2015 RAM 1500 from Dutchess Dodge the other day and couldn't have been more pleased with the experience. I stopped by there to see some of their new and used inventory and just look around, I was greeted by one of their salesmen Anthony Giannini, who was extremely helpful and knowledgable.There was no pressure at all, I truly felt he was there to explore each and every avenue they had to offer me, to be honest he taught me a lot about my options. I also worked with Jon Chick the sales manager there who also gave top notch service, They were very pleasant to deal with, patient, and informative it was a refreshing experience. They made the experience fun and exciting, which it should be, who doesn't like getting a new car. I've been in a lot of dealerships and I'm not saying they are all bad, but this experience stands out from all the rest. Every person I dealt with from Anthony and Jon and everyone in between down to the finance manager was a pleasure to deal with. I was blown away by their service and stress free experience and love my new RAM.... I will definitely be a repeat customer, I would recommend Dutchess Dodge to anyone... More

RIP OFF LETS START OFF WITH TRYING TO SELL ME A VEHICLE THAT WAS 3600.00 OVER WHAT RETAIL PRICE FOR VEHICLE IS WORTH.. THEN WHEN ASKED WHAT THEY WOULD OFFER M LETS START OFF WITH TRYING TO SELL ME A VEHICLE THAT WAS 3600.00 OVER WHAT RETAIL PRICE FOR VEHICLE IS WORTH.. THEN WHEN ASKED WHAT THEY WOULD OFFER ME FOR MY TRADE IN WITH NOTHING OEWED ON IT I GET A RESPONSE IT DEPENDS ON WHAT VEHICLE I CHOOSE..WRONG I GOT IN MY CAR AND NEVER LOOKED BACK. THIS DEALERSHIP IS THE WORSE I HAVE EVER HAD TO DEAL WITH. More

Unhappy This place feels more like a used car dealership. The salesmen were unprofessional and they don't honor their own promotions that they themselves adve This place feels more like a used car dealership. The salesmen were unprofessional and they don't honor their own promotions that they themselves advertise. More