Dutchess Chrysler Jeep Dodge RAM Kia

Unhappy This place feels more like a used car dealership. The salesmen were unprofessional and they don't honor their own promotions that they themselves adve This place feels more like a used car dealership. The salesmen were unprofessional and they don't honor their own promotions that they themselves advertise. More

3 Jeeps and Counting I have always been a Jeep lover, so when I went to go get my first Jeep I was extremely excited. I went to a dealership closer to my house and quickl I have always been a Jeep lover, so when I went to go get my first Jeep I was extremely excited. I went to a dealership closer to my house and quickly found out that some businesses do not care about creating a relationship with customers. After a very disappointing experience with that other dealership, I went to Dutchess Dodge and it's insane to see how polar opposite two dealerships can be where they are only 20 miles apart and have the same inventory. I can say that 10 years and 3 Jeeps later that there is no other place I will get my Jeeps from. Time after time, they have gone out of their way to check in and bring me back in. I admit, I love new cars and always try to get into a new one every 3-5 years. Usually that means I am at the dealers disposal, but not in this case, I can say that confidently. Dutchess Dodge, even more Nick Percopo, my sale rep, has always done AMAZING deals for me and put me in top of the line Jeeps. This last experience was no exception. Originally I was contemplating just buying out my lease and really was set on that. Then Nick, who sold me that Jeep, gave me a call and I figured what do I have to lose. Now it's important to note that I had recently changed jobs which made me go over my lease mileage by 10K miles. I informed Nick my situation and explained that I was happy enough in the car that without something absolutely amazing, I would just stay with it. In one afternoon, Nick looked around, kept in constant contact, found a car that he knew I would love, gave me another call and we talked out some high level details. By the next afternoon I was in the dealership but still wavering on whether or not I should really contemplate switching. When all was said and done, the deal that I got on the new Jeep...I can't even believe it. It was absolutely amazing and the entire experience with the whole staff, especially Nick, was stellar. In a world filled with greedy businesses and the idea of customer loyalty being left behind, it is beyond refreshing to know there is at least one business (shockingly enough a car dealership) that does understand why customer loyalty is and will do whatever they can to retain their long term customers. Overall, I have done nothing but rave about Dutchess Dodge and that is the only place that I recommend to anyone who is looking for a new vehicle. Without a doubt, there is NO other place I will bring my business back to as well. And in another 3 years or so, I am sure I’ll be getting in touch with my pal Nick to see what new deals they can work out for me. Thank you Dutchess Dodge and Nick Percopo for another great experience at Dutchess Dodge…see you in 3 years J Another OVERLY Satisfied Long Term Customer! More

EXCELLENT SERVICE I WENT IN LOOKING TO GET A BIGGER CAR AND I WAS UPSIDE DOWN IN MY CURRENT CAR LOAN AND ANDRE MY SALESMAN DID A GREAT JOB IN FINDING ME A CAR, HE TREAT I WENT IN LOOKING TO GET A BIGGER CAR AND I WAS UPSIDE DOWN IN MY CURRENT CAR LOAN AND ANDRE MY SALESMAN DID A GREAT JOB IN FINDING ME A CAR, HE TREATED ME LIKE A QUEEN!! HE DID ALL THE WORK AND WOULDN'T LET ME DO ANYTHIING. WHEN TIME CAME IN TO SWITCH VEHICLES ANDRE DID EVERYTHING AGAIN AND WOULDN'T LET ME DO ANYTHING.. I HAD SUCH A GREAT EXPERIENCE. EVERYONE WAS VERY FRIENDLY. I ALSO HAD LITTLE KIDS WITH ME AND THEY WERE GREAT WITH THEM.. I WOULD HIGHLY RECOMMEND THEM AND ESPECIALLY ANDRE AS THE SALESMAN.. More

Fantastic from start to finish Just purchased a Chrysler town and country with them the other night and Andre and the rest of the staff couldn't have made things go more smoothly. H Just purchased a Chrysler town and country with them the other night and Andre and the rest of the staff couldn't have made things go more smoothly. He went above and beyond and sincerely appreciated our business. The kids play area and lounge was fantastic and allowed us to talk with Andre and go over all the paperwork without the stress of our kids running around. Would recommend this dealer! More

Not Trust Worthy I came here because I liked the promotions they were offering online. However, when I went there everything just started going wrong. First, they tell I came here because I liked the promotions they were offering online. However, when I went there everything just started going wrong. First, they tell me the promotion expired? I had the flyer with me and it clearly stated that it's not, so he basically lied straight to my face. Then, he brought me a dirty car to test drive really? I was so pissed when I left! I basically wasted my time and gas going there this is the worst dealer in the Hudson Valley. Take my advice and stay away! More

terrible service department Last February I brought my jeep in for service. There were a few things that needed to be fixed including ball joints. I dropped the car off the night Last February I brought my jeep in for service. There were a few things that needed to be fixed including ball joints. I dropped the car off the night before and was told it would take about a day and a half to have the work done. No big deal, I made arraignments with co workers to ride to work with. We had a snow storm which delayed the service a day. Understandable. Called the following day for update on repair was told parts to repair upper and lower ball joints didn't come in because of previous snow storm. Said they would have parts following day. Ok. Day 5 I got a call saying they received the wrong parts and that they had to reorder and because it was friday, they would not get them until monday. Finally got the jeep back on Tuesday, eight days after I dropped it off. Well its 10 months later and brought my jeep to a respectable mechanic for brakes he informed me that I needed ball joints on the side I just had replaced! Called jeep and they told me to bring it in and they will take a look they also said parts were under warranty. But not labor. I finally got them to honor labor also. So... I dropped the jeep off this past Tuesday night for service on Wednesday. They called me wednesday afternoon to tell me that they had to order parts and would be ready Thursday. I get a call Thursday afternoon and was told that they needed to order a new part because the one that they were trying to put back in wasn't going in right! This was the same part that they were supposed to replace! So here we are on Friday and I just received a call saying that there were no deliveries because of the 3 inches of snow we got and that they are expecting to get the part on monday!!! They told me they called other dealers for the parts but there was nothing available. So here we go again! Another week without my 4 wheel drive in the winter! I would never have gone back to this dealer if it weren't for the fact that they are fixing there screw up for free. I can tell you I will NEVER BRING MY CAR BACK AGAIN FOR SERVICE NOR WILL I EVER BUY A CAR FROM THEM AND I CAN TELL YOU I WILL NOT RECOMMEND THEM TO ANYONE EVER!!!!! More

My new used town and country I found John and the team to be very helpful. I had a wonderful experience at this dealership. I had purchased my first Town and Country at this d I found John and the team to be very helpful. I had a wonderful experience at this dealership. I had purchased my first Town and Country at this dealership almost 4 years ago and the experience was pleasant. I decided to come back when I was ready for a newer model. From the moment I called and spoke with John the process was very smooth. I was able to see the car, test drive and eventually purchase the car rather quickly.Everyone was so helpful and nice. They all did their best to help me buy my car. I would definitely recommend Dutchess Dodge and the salespeople to anyone who is looking to buy a car. John made me feel comfortable and he was so courtious and helpful each and everytime we spoke. More

2014 town and country Our experience was nothing short of wonderful. Our salesman was dedicated to finding us the exact vehicle we wanted at a great price. Our trade in was Our experience was nothing short of wonderful. Our salesman was dedicated to finding us the exact vehicle we wanted at a great price. Our trade in was hassle free. Great time was spent teaching us how to use our new vehicle. I send everyone there! More

Don't go here!!! I had purchased a car a couple of years ago here and wish I had known about this website. I had an awful experience the sales guy was both pushy and a I had purchased a car a couple of years ago here and wish I had known about this website. I had an awful experience the sales guy was both pushy and aloof. He was pushy when it came to purchasing the car but when I had questions I didn't really get a straight answer. I asked about the remote starter and he kind of shrugged me off thankfully my sister has one so I had an idea of how it worked. He clearly did not want to be there and made it known to myself and my fiancée. We went on a Sunday so the guy who did financing said he would do it on Monday. Sunday we had spoken to our friend and asked about the current rates so we knew what our financing should look like because we have excellent credit. When we went in on Monday the man who did financing gave us a 1% higher rate. We asked him about the lower rate and he said that he had already done the financing and it was only 1% anyway, I was appalled that he was so flippant about financing and that it was only 1%. I don't care if it is 1/2 a percent I don't think I should have to pay more for something when we have worked hard to maintain excellent credit. I would avoid this dealership at all costs. More

Fantastic Automobile...and...Buying experience! Our visit to Dutchess KIA was nothing less than the most pleasurable buying experience of our lives! Complete Pros from start to finish. We will be CE Our visit to Dutchess KIA was nothing less than the most pleasurable buying experience of our lives! Complete Pros from start to finish. We will be CERTAIN to recommend Dutchess KIA to ALL our friends and family! Thank you again for your no pressure sales approach! Peace, John & Cathy Regan More