Duval Acura

Scheduled Maintenance Once again, my service at Duval Acura was a great experience. When the car's message light came on communicating to me that service was needed, I sch Once again, my service at Duval Acura was a great experience. When the car's message light came on communicating to me that service was needed, I scheduled the appropriate service on-line with ease. The customer service upon arrival and during my wait was great. The personnel employed by this organization is simply the best. More

B1 Service I brought my 07 Acura TL with 106K + miles to Duval Acura, as i have in the past for all my vehicle service, for a B1 service. In addition to the norm I brought my 07 Acura TL with 106K + miles to Duval Acura, as i have in the past for all my vehicle service, for a B1 service. In addition to the normal service, I was advised I should replace the front breaks and flush/replace the power steering/brake fluid. I went ahead and had the break service performed at Duval Acura but had the fluids flushed and replaced at a different service location because I could save $70. When I came to pick up my car, I had to advise service that there was a $40 discount that should have been applied to my bill based on the "Savings that Grow" cost savings special. The discount was subsequently applied to my bill satisfactorily, but my feeling is that the special should have been applied without me having to point it out. There is one item that is my fault for not mentioning when I brought the car in. There is a noise that the car makes after it is first started that has been described as a "minor" power steering seal leak. I have had this issue addressed satisfactorily on at least two somewhat recent service visits but the issue seems to recur after a period of time. Is that to be expected? More

My 200,000 mile service at Duval Acura I've been a Duval Acura customer since 2001 and once again. Arick and Eddie deliver A+, top notch service from a loyal happy Acura customer. I always I've been a Duval Acura customer since 2001 and once again. Arick and Eddie deliver A+, top notch service from a loyal happy Acura customer. I always give great reviews but never took the moment to actually thank them. I think after getting this service done, my comments and review is long overdue. Let me start by saying other than getting tires and having my tires rotated/balanced. All of my service needs go to Duval Acura where I'm comfortable, well greeted and not treated as just some regular customer that visits once a quarter. I drive a 2005 Acura TL (6-Speed w/Navi) that needed some major maintenance done since I've reached the 200,000 mile milestone. I was working with Arick via email to set everything literally monthis in advance to get price quotes just to prepare myself once it's time to get this major service done. I was even offered some discounts on parts and labor. Dropped my car off as usual on a Monday (4/28/14). As always, they have me set up with a loaner car which was a brand new MDX. 3 days later, my car was ready to be picked up. Arick was sick at the time but informed me through email on Wednesday that the master tech advised that I should go ahead and replace my front brembo brake pads since they are close to being worn out. I told Arick I have OEM brake pad parts and said I would have to go home first and drop them off and just pick up my car that Friday. Arick advised instead of going home to pick up the parts, dropping it off. They would just go ahead and use the pads they have in stock and I can just bring my pads the following day (Thursday) when I pick up my car and hand them to one of the service advisers when I arrive so they restock it back to their inventory and honor the same discounted price on my Brembo brake pads. When I arrived that Thursday, Arick went home sick and before he left he sent me another email wishing he was there to deliver this masterpiece back to me. I told him rest up and get well and I would see him next oil change! When I arrived, I went directly to my original adviser Eddie Turner who now runs the show and even has his own little office at the back. I was greeted and he was going to check me out just like old times. I had probably 10 different things done to my car from changing out my clutch system all the way to the timing belt, and power steering pump. Eddie went through each service done to my car thoroughly and answered all my questions in detail. After I paid, I knew it was time for Eddie to leave for the evening but he went out with me to my car to make sure that my car was not scratched, dinged and that everyone was working properly. We had a good 10 to 15 minute chat at the parking lot just like old times and I thanked him and his hard working members at service for a job well done. I love coming to Duval Acura not just because I've been going there for years. But it's the employees and the people there that care when I'm concerned about my performance of my car. When it's time to replace the TL, if I don't end up buying another Acura, it will be a Honda and I will go straight to Duval Acura for service. That I will never hesitate or second guess because really, I don't know where I would be without Eddie and Arick who are not just my service advisers but they are really my friends. Keep up the good work and I'll see you next oil change. Maybe one day my car can be featured in the back somewhere on that Acura Style Magazine. "Loyal Acura owner, drives a 200,000 mile TL"... or something like that. Haha! Regards, Michael More

Wonderful Experience Since buying my vehicle used from Duval Acura I have had it serviced 3 separate times for electrical issues and some issues with the tires, nothing ma Since buying my vehicle used from Duval Acura I have had it serviced 3 separate times for electrical issues and some issues with the tires, nothing major. The service team has been incredible every time! The purchase process was wonderful too, working with Mr. Higgs was a pleasure. I really can't say enough about Arick in the service department though. He has helped me every time and is always very kind and helpful. I will absolutely be using this service center for my vehicle going forward and would recommend working with any Duval dealership based on my experiences with Duval Acura. More

Hector Casaneda/Acura Rating I was very impressed with the overall service provided at the dealership. The "no haggle" philosophy really goes a long way. Hector Casaneda made the I was very impressed with the overall service provided at the dealership. The "no haggle" philosophy really goes a long way. Hector Casaneda made the experience as smooth as silk and was not pushy in the least. I would recommend Hector and Duval Acura to all of my friends. More

My Buying Experience I had a very positive experience with the sales person, Paul Smith. I was also very impressed with the " Duval Difference " business technique. It is I had a very positive experience with the sales person, Paul Smith. I was also very impressed with the " Duval Difference " business technique. It is a time saver, and takes the pressure off the auto shopping experience. More

Second Experience, same as the First! Bought a vehicle over a year ago from the dealership and enjoyed the no haggle and laid back experience. Decided to go back when we started looking t Bought a vehicle over a year ago from the dealership and enjoyed the no haggle and laid back experience. Decided to go back when we started looking to trade in our other vehicle and found the experience was still enjoyable and very easy! Prices on the vehicles were either comparable to similar vehicles in the area or below and trade in value was $2000 above what another dealership offered. I won't be going to another dealership the next time I need a vehicle and would highly recommend all of the Duval Dealers for their experience, service, and knowledge. More

Reasons to come back. Service rep and mechanic were courteous and direct. They were assisting my father, who is a senior citizen, and he felt like he was treated respect Service rep and mechanic were courteous and direct. They were assisting my father, who is a senior citizen, and he felt like he was treated respectfully and with honesty. More

Excellent customer service. Very streamlined systema-no duplicate paperwork-everything is in the computer. Check in with one person and check out and pay with same person. Jovie was my service advisor an duplicate paperwork-everything is in the computer. Check in with one person and check out and pay with same person. Jovie was my service advisor and he was excellent. More

The service advisor said the power steering pump was replace but the service report said a pump kit was installed. I assume the power steering pump was refurbished. They handled the work very quickly. replace but the service report said a pump kit was installed. I assume the power steering pump was refurbished. They handled the work very quickly. They washed my car after the service, great! More