Duval Acura - Service Center

I am writing to express my gratitude for your excellent customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a t customer service at Duval Acura Service Department. Jovie and the team always go above and beyond to ensure that my car repairs were completed in a timely and professional manner. They were very attentive, courteous, and informative throughout the whole process. Jovie kept me updated on the status of my car, explained the details of the repairs, and answered all my questions patiently. He also arranged a complimentary loaner vehicle for me, which was very convenient and appreciated. I am very satisfied with the quality of the work done on my car. It runs smoothly and looks great. Duvsl Acura Service Department have earned my trust and loyalty as a customer. Thank you for your outstanding service and dedication. Each of you are a valuable asset to Duval Acura and I hope they recognize your efforts. More

I have only used this dealership for service on my 2012 Acura now it’s 10 years old and runs like new thanks to the great service dept there that keeps it running like a sewing machine. Special thanks to Acura now it’s 10 years old and runs like new thanks to the great service dept there that keeps it running like a sewing machine. Special thanks to Khalil the service writer that always is right on top of what’s going on with my car and keeps me informed throughout the process. This is the only place I will ever use to service my Acura More

Had an emergency that occurred at 8:30 am. Got to Duval Had an emergency that occurred at 8:30 am. Got to Duval Acura at 9:30 am. Spoke with Khalil Mercado... treated me like I was is only customer... did Had an emergency that occurred at 8:30 am. Got to Duval Acura at 9:30 am. Spoke with Khalil Mercado... treated me like I was is only customer... did not try to up sell me.... talked me out of spending a lot of money for what I thought would be a prudent preventive maintenance to avoid a future problem. Even washed my car. was on my way home by 11:30am. GREAT CUSTOMER EXPERIENCE! Thanks Khalil! More

Thank You I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The s I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The service my car needed was explained clearly. My car was ready in the time stated to me. Khalil is very exceptional. He made sure that he explained fully what needed to be done and how the process will take place. I love this location and would recommend you give it a try. Each department is amazing at what they do, and this is why I continue to return. More

My experience with Duval Acura Service Department has been horrible. I purchased a certified MDX in September of 2019. Issues that were noticed have been brought to the attention of the Service Departmen been horrible. I purchased a certified MDX in September of 2019. Issues that were noticed have been brought to the attention of the Service Department Manager. Duval Acura Service Department has attempted and failed to fix one concerns that was present (was repaired at another Acura dealership) and has been unreasonable in addressing another issue that should have been taken care of prior to the sale of my vehicle. After being a Lexus owner for the past 20 years the customer service experience and service at Duval Acura is very disappointing and not customer focused. More

I always receive exceptional service when I bring my TLs in to Duval Acura. The bill is consistent with the quote and the car is always ready and clean as promised. in to Duval Acura. The bill is consistent with the quote and the car is always ready and clean as promised. More

My visit was very easy and my service advisor was fantastic!! Arick was very helpful and explained everything to me to make sure I understood what my car needed and what service was performed. fantastic!! Arick was very helpful and explained everything to me to make sure I understood what my car needed and what service was performed. More

This dealership has a great level of professionalism balanced with a sense of family. I trust the professionals there to take the very best care balanced with a sense of family. I trust the professionals there to take the very best care More

I have always been treated well at this dealership. That’s why I returned. I previously owned a 2008 MDX. I presently own a 2018 MDX. That’s why I returned. I previously owned a 2008 MDX. I presently own a 2018 MDX. More