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Duval Acura - Service Center

Jacksonville, FL

4.9
565 Lifetime Reviews Review Dealership

565 Reviews of Duval Acura - Service Center

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August 17, 2020

"Do Not Trust Duval Acura repair shop don't get your car..."

- Str8 Fire

Do Not Trust Duval Acura repair shop don't get your car repaired at this shop... Let me start off by saying we've purchased two vehicles from Duval Acura. I had my Acura RDX in to get a diagnostics on the AC system, which I've had already had gotten two diagnostics from another shops before going to Duval Acura repair shop. But I was thinking of trading my truck in for a newer model so I thought why not let them give us a diagnostics and we can get it repaired there and just trade it in. Well they gave us a estimate saying that we needed our total AC system replaced compressor, condenser, evaporator expansion valve you name it holes o-rings everything. $2774 to $3523 in repairs. Even though it was $200 for a diagnostics we decided to get one more opinion. Contacted reputable repair shop told them all this stuff needed to be replaced they gave us an estimate for half the price. I took my truck in only for them to tell me it did not need all those things done ended up needing an expansion valve a couple hoses for $600 plus the lost $200 that I paid for Duval Acura plus the diagnostics from the other shops. The technician at Duval Acura told us the compressor exploded. Save yourself do not trust Duval Acura repair shop, they juice up repairs so that it's more profitable for them. I will not be buying anything thing else from Duval Acura.

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Recommend Dealer
No
June 01, 2020

"Thank You"

- willtm21

I am so thankful for the customer service and efficacy that Duval Acura has to get my vehicle back up and running. Very pleased with the visit. The service my car needed was explained clearly. My car was ready in the time stated to me. Khalil is very exceptional. He made sure that he explained fully what needed to be done and how the process will take place. I love this location and would recommend you give it a try. Each department is amazing at what they do, and this is why I continue to return.

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Recommend Dealer
Yes
Employees Worked With
Jun 01, 2020 -

Duval Acura responded

Thank you willtm21 for your loyalty. We work hard to provide the best customer service every day.

May 22, 2020

"My experience with Duval Acura Service Department has..."

- Shavondraaverett

My experience with Duval Acura Service Department has been horrible. I purchased a certified MDX in September of 2019. Issues that were noticed have been brought to the attention of the Service Department Manager. Duval Acura Service Department has attempted and failed to fix one concerns that was present (was repaired at another Acura dealership) and has been unreasonable in addressing another issue that should have been taken care of prior to the sale of my vehicle. After being a Lexus owner for the past 20 years the customer service experience and service at Duval Acura is very disappointing and not customer focused.

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Recommend Dealer
No
Employees Worked With
May 26, 2020 -

Duval Acura responded

We truly value our customers and strive to provide the best customer experience in both sales and service. Thank you Shavondraaverett for your feedback and the opportunity to improve our level of customer service.

March 29, 2020

"I always receive exceptional service when I bring my TLs..."

- BH42

I always receive exceptional service when I bring my TLs in to Duval Acura. The bill is consistent with the quote and the car is always ready and clean as promised.

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Yes
Employees Worked With
Mar 30, 2020 -

Duval Acura responded

Thank you BH42 for your high 5. We strive to provide the best customer service.

March 28, 2020

"My visit was very easy and my service advisor was..."

- Mominva

My visit was very easy and my service advisor was fantastic!! Arick was very helpful and explained everything to me to make sure I understood what my car needed and what service was performed.

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Recommend Dealer
Yes
Employees Worked With
Mar 30, 2020 -

Duval Acura responded

Thank you Mominva for your 5 star review. It is our business to exceed our customer's expectations.

March 22, 2020

"This dealership has a great level of professionalism..."

- takryss

This dealership has a great level of professionalism balanced with a sense of family. I trust the professionals there to take the very best care

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Recommend Dealer
Yes
Employees Worked With
Mar 23, 2020 -

Duval Acura responded

Thank you takryss for recognizing our hardworking professionals. We appreciate your 5 star rating.

March 19, 2020

"I have always been treated well at this dealership...."

- Sharon and Bob

I have always been treated well at this dealership. That’s why I returned. I previously owned a 2008 MDX. I presently own a 2018 MDX.

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Recommend Dealer
Yes
Employees Worked With
Mar 20, 2020 -

Duval Acura responded

Thank you Sharon and Bob. We love to hear great reviews from our repeat customers.

March 17, 2020

"Oil change, tire rotation"

- karen.raynor

Fast and efficient. Car was clean upon return. Tire pressure adjusted and light finally off after having it checked at a previous dealership. Very happy with service.

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Yes
Employees Worked With
Mar 18, 2020 -

Duval Acura responded

Thank you Karen for choosing Duval Acura for your service needs. We appreciate the 5 star praise.

March 17, 2020

"Exactly what I asked for, just a brake job!"

- bmann

I dropped my car off, asked for a verbal ballp[ark estimate, and when I go the car back that afternoon, before rush hour as requested, my car had new brakes, and I paid the price that I was originally quoted.

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Recommend Dealer
Yes
Employees Worked With
Mar 18, 2020 -

Duval Acura responded

Glad to hear you had a great experience bmann with our service department. We strive every day to provide the best customer experience.

March 14, 2020

"Always a pleasure"

- jamesreynolds

Thank you Khalil for the great service, not just the Acura but treating my family as if they were yours. Truly a quick and pleasant experience.

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Yes
Employees Worked With
Mar 16, 2020 -

Duval Acura responded

Great to hear you had a wonderful experience James in our service department. We strive everyday to provide the best customer experience.

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