Duval Acura

The Staff were professional from the minute we walked in. The Staff were professional from the minute we walked in. There were no games. Hector and Mack were straightforward and worked with us to make sur The Staff were professional from the minute we walked in. There were no games. Hector and Mack were straightforward and worked with us to make sure we got the best possible deal. Mack even hand delivered the car to us! I would not hesitate buy my car(s) from this dealership and will recommend this dealership and both of the salesmen highly. More

I used a car buying service through my credit union to I used a car buying service through my credit union to purchase a new 2010 TSX Aug. 2009. (purchase price $28,600 w/o tax, tag, title-$200 over i I used a car buying service through my credit union to purchase a new 2010 TSX Aug. 2009. (purchase price $28,600 w/o tax, tag, title-$200 over invoice) The salesman was one I had experiences with at another dealership so I suppose that helped. But I highly recommend using a car buying service, if you're able. Service has been outstanding thus far. I've needed a couple of TSB's performed which were completed with zero complaint or fuss from the dealership. One had to be done twice. Acura had come out with a different "fix" after the first TSB. I have to assume there were many like myself where the first one didn't work as intended. Again, zero balking by the dealership to perform the "fix". I'm ALWAYS treated with the utmost respect, promptly greeted, and given a free loaner when needed. Any special discount, if one is available, is given without asking. i.e. Just had a B-1 service performed and was unaware there was a special for 15% off any service. Nice surprise when I noticed it on the bill. Can't say enough good things about Duval Acura. They have been nothing short of wonderful to me! More

David Greer and the entire staff we worked with were awesome. This is our second car we purchased from Duval Acura and the experience was wonderful. Very professional and friendly staff. Thanks for th awesome. This is our second car we purchased from Duval Acura and the experience was wonderful. Very professional and friendly staff. Thanks for the great experience!!! Kim and Chris Shuman Happy Customers More

The delayed response has absolutely nothing to do with the customer service I received from Evan Carter(Duval Acura). From the first email to the last phone call I was taken care of. The customer servic the customer service I received from Evan Carter(Duval Acura). From the first email to the last phone call I was taken care of. The customer service went beyond expectation and I was pleased to see Acura's standards for taking care of the customer is outstanding not only in Virginia Beach but Jacksonville, FL as well. Complete professionalism from Evan Carter and the Duval staff! Thank you More

This sales experience represents the very first time I purchased a car on line and over the telephone. What a great way to buy a car, and with no problems and no stress. The sales people I dealt with were purchased a car on line and over the telephone. What a great way to buy a car, and with no problems and no stress. The sales people I dealt with were absolutely the best. They honored the True Car pricing with out any discussion and they even gave me a very fair price on my trade (without seeing the car). Thank you for your presentation, the first positive car buying event that I have experienced in many years. Dick Drew More

The reason I gave such a high rating was because of our Salesman, Davis Baker. He was very knowledeable and friendly. He did not push us one way or another. He let us make the decision. The Management Team Salesman, Davis Baker. He was very knowledeable and friendly. He did not push us one way or another. He let us make the decision. The Management Team was also very good and made us feel special. Thanks, Bill Miller More

This was my forth Acura purchase and was my best experience yet. Steve was friendly, informative, helpful, knowledgable and followed thru on everything he said he would. He was eager to listen t experience yet. Steve was friendly, informative, helpful, knowledgable and followed thru on everything he said he would. He was eager to listen to my requests and needs and he communicated extremely well. I very much look forward to working with him again and would not hesitate to recommend him to my clients, friends and family. Darwin also provided excellent service. He was extremely knowledgable and answered all my financing, insurance and warranty questions. As a CPA, I greatly appreciated his business knowledge and professionalism. This car was for my 18 year old son who participated in the process. Both Steve and Darwin went out of their way to make his first car buying experience a positve one. Overall, I would rate the purchase an excellent experience in all categories. More

It was a fairly good experience. Most of the waiting was not any particular persons fault but the whole ordeal required a lot of our time to wait for results. A lot of miscommunications that did inconvenien not any particular persons fault but the whole ordeal required a lot of our time to wait for results. A lot of miscommunications that did inconvenience us but we are happy with the car. We would suggest that the service department know their deadlines and get cars ready for the new owners in a timely manner. More

This is my 3rd new car with Duval Acura and they never disappoint me. Kevin Snyder is an exceptional human being and so great to work with and he made the process effortless. David Baker assisted me with disappoint me. Kevin Snyder is an exceptional human being and so great to work with and he made the process effortless. David Baker assisted me with the sale and everything was perfect! He has continued to follow up with me to make sure all is well and if there is anything he can do for me. They really pay attention to customer service. I will always make sure to recommend Duval Acura to my friends and family! More

My Acura TL has been serviced several times recently by Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate a Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate and is performing all repairs at no additional cost to me. This was extremely refreshing and is the first time that I have experienced this level of customer satisfaction with anyone that has worked on my car. Joe, in the service department, was an incredible help and is an asset to the service department. I recommed that you speak with him if you contact the dealership to schedule any type of service. I've also had the opportunity to work with Kevin Snider who manages the dealership, and his commitment to excellence and customer satisfaction is unbelievable. Both he and Joe treated my fairly and with respect, and it was obvious through each step that they were truly there to help me through a difficult situation. I didn't have the same experience with Todd Thigpen who runs the Service Department as he really seems to be having a perpetually bad day. My situation was unique however, and when it was all said and done, the positive experiences that I've had with Duval Acura have far outweighed the bad. In the future, I will definitely take my car to Duval Acura for service and repairs. More