Duval Acura

My Acura TL has been serviced several times recently by Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate a Duval Acura. I had an incident occur following my second visit that resulted in damage to the vehicle. Duval Acura really stepped up to the plate and is performing all repairs at no additional cost to me. This was extremely refreshing and is the first time that I have experienced this level of customer satisfaction with anyone that has worked on my car. Joe, in the service department, was an incredible help and is an asset to the service department. I recommed that you speak with him if you contact the dealership to schedule any type of service. I've also had the opportunity to work with Kevin Snider who manages the dealership, and his commitment to excellence and customer satisfaction is unbelievable. Both he and Joe treated my fairly and with respect, and it was obvious through each step that they were truly there to help me through a difficult situation. I didn't have the same experience with Todd Thigpen who runs the Service Department as he really seems to be having a perpetually bad day. My situation was unique however, and when it was all said and done, the positive experiences that I've had with Duval Acura have far outweighed the bad. In the future, I will definitely take my car to Duval Acura for service and repairs. More

Outstanding personnel! Kevin Snyder was great to work with and made our process effortless. Hector did our delivery and everything was perfect! All of our paperwork was prepared exactly the way Kevin a with and made our process effortless. Hector did our delivery and everything was perfect! All of our paperwork was prepared exactly the way Kevin and Hector said it would be when we arrived and we were in and out quickly. I would definetly recommend this Acura dealership if you are in the market for this outstanding product! They really pay attention to customer service. We'll be back and we will make sure to recommend our friends and family! More

I actually live in Orlando Florida but I drove up to Jacksonville to purchase an acura tsx. In comparision to the dealers in Orlando, Duval Acura is one of the finest dealerships that I have been to. Th Jacksonville to purchase an acura tsx. In comparision to the dealers in Orlando, Duval Acura is one of the finest dealerships that I have been to. Their service is impeccable and they are super friendly. Iso is an amazing sales manager and really worked with us for the best deal possible. The drive to Duval Acura was definitely worth it and I would highly recommend this dealership anyday. More

Everything was great! When i arrived, I was greeted, and attended to immediately. Everyone was nice and eager o help me out. They were attentive to me needs and wants, and were able to provide exactly what attended to immediately. Everyone was nice and eager o help me out. They were attentive to me needs and wants, and were able to provide exactly what i was looking for. I would most certainly recommend this dealership to all my friends interested in the ACURA product. More

The fact that I only had to deal with one person to sale the car and work up the deal made the experience extremely pleasant and easy. I am a working professional and do not like spending hours at a dealer the car and work up the deal made the experience extremely pleasant and easy. I am a working professional and do not like spending hours at a dealership after work or on the weekends getting the run around. Jesse was very easy to work with and met the terms of the lease that I needed for my budget. The deal was personalized and they followed up with me even after the sale. I would recommend Duval Acura and/or Jesse to anyone. Thank you. More

I had a good experience with the purchase of my TL, my sales associate was friendly and knowledgeable. I also appreciated the follow up from the dealership after my purchase. After being a faithful Honda sales associate was friendly and knowledgeable. I also appreciated the follow up from the dealership after my purchase. After being a faithful Honda owner for 18 years I am very happy with my Acura. More

I have nothing but wonderful things to say about Duval Acura, Iso (my salesman), and JC (Finance Manager). Before going into the dealership I looked at the Certified Pre-owned vehicles online and called i Acura, Iso (my salesman), and JC (Finance Manager). Before going into the dealership I looked at the Certified Pre-owned vehicles online and called into the dealership. During my conversation with Iso I found they had some additional inventory available based on my criteria, the cost and what I wanted for my trade. After all of the terms were set over the phone I drove down to the dealership, looked over the car and test drove. Once I given the thumbs up to the car Iso said the terms are as we discussed over the phone- which was very reasonable based on KBB.com. I highly recommend this sales team to anyone looking to purchase a new car they are fair and honest something very hard to find at some dealerships in town. More

I purchased 2 vehicles from Jesse Herrera. He is a great guy. He is very easy to work with and speak to. He does a great job in determining your needs versus just trying to sell you a car. He worked out guy. He is very easy to work with and speak to. He does a great job in determining your needs versus just trying to sell you a car. He worked out great deals on two vehicles that we purchased. We would buy vehicles from him, again, and would recommend him and the dealership to anyone interested in a NEW or USED car. Kevin, the manager, is also a very likeable person. The dealership is clean and everyone is friendly. There is a great selection to choose from and if there is a car that they don't have, they can get it for you. More

Overall bad experience with dealership. General Manager Kevin Snyder was highly decietful, and refused to show his face on several occasions when asked for. Sales associate David Duvall Greer sold the car Kevin Snyder was highly decietful, and refused to show his face on several occasions when asked for. Sales associate David Duvall Greer sold the car before it was even serviced, and the service team failed to properly service and fix problems before it was picked up. David Greer also failed to provide adequate documentation of the warranty we were to receive, thus, disabling us from being able to take action under the Florida laws, about returning vehicles. David Greer was also outrageously rude several times, and tried the intimidation method, when we confronted him, politely, about the vehicle. The entire deal was very shady, as even the official paperwork is not accurate on the description of the car. I would highly recommend to avoid this dealership, as they are unprofessional, unorganized, and solely in it for themselves, and your money. More

This place is rediculous. I was duped into buying from them. NEVER AGAIN!!! BEWARE!I did a lot of business over the pone and that was great. I told him the bottom line and he was able to get that for me. them. NEVER AGAIN!!! BEWARE!I did a lot of business over the pone and that was great. I told him the bottom line and he was able to get that for me. However, like most dealerships the finance guy tried to upsell everything. I was told by the saleman that the vehicle was certified, and it turned out it wasn't. So, I agrued for 3 hours with the finance guy about buying upgrades for service, warranty, etc. He would not take no for an answer until I threatened to leave. My poor 1 y/o was a mess before we even got out of there. WE weren't able to finish until an hour after the dealership closed and we got there at 3 in the afternoon. I had previously bought from Acura of P, and will return my business next time. If I could return my vehicle and do that now I would. My vehicle was a 2005 and luckily they have 30 warranty that covers service. After having my new vehicle for 2 days I had to return it. The service dept. determined that it needed an allignment, balance, brake pads on all fours, roters (sp?) in the rear and a NEW DRIVE SHAFT! I purchased my car 3 weeks ago, and have driven it a total of 5 days. Save yourself some anger, time, money, and arguements...go elsewhere. More