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Duval Acura
Jacksonville, FL
1,072 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,072 reviews
March 05, 2007
I contacted both Duval and OP Acura. I ended up buying from OP since I had already been to their dealership. The Duval guy emails me the next day and is promising me things and I could get the tech pack o from OP since I had already been to their dealership. The Duval guy emails me the next day and is promising me things and I could get the tech pack on my RDX for less than I am paying now (neg equity and no money down). I couldn’t get out of my OP lease b/c there is not 3 day grace period. Well, the Duval guy was telling me things to do to get out of the contract. I called my uncle, a bail bonds man, and he said those things I was told to do could get me arrested or thrown in jail! I can’t believe they’d do that and say that to a consumer for a sale. More
by buttrfli1
Employees Worked With
Michael J Pawelski
February 17, 2005
Duval Acura located in Jacksonville, FL, is owned and managed by lying, cheating thieves. My interaction has been with the sales team, finance department, and management staff told me, in no uncertain managed by lying, cheating thieves. My interaction has been with the sales team, finance department, and management staff told me, in no uncertain terms, this dealership is out for your money only. <br><br>This staff is rude, arrogant and inept. It took this finance staff 3 months to complete my financing and at least that long to obtain vehicle registration. Not only has this staff been dismissive in person, but also that have failed to respond to certified letters or return repeated phone calls. <br><br>A formal complaint has been registered with BBB of NE FL. To date (six months at time of this memo) there has been NO resolution by Duval Acura or their owner the Scott-McRay Group of Jacksonville FL. Buyer Beware… Take your money to the OTHER dealer in town!!! <br> More
by MSGreen
Employees Worked With
sales and management
