Duval Acura

THANK YOU WOWED Customer service! My service consultant is Jovie, and he goes above and beyond to make sure his customers are informed and taken care of. My RDX WOWED Customer service! My service consultant is Jovie, and he goes above and beyond to make sure his customers are informed and taken care of. My RDX was purchased used, and I already knew that my detailing was poorly done which lead to some things I wanted to be corrected. To be honest about it, Jovie suggested he make sure like any other maintenance he took care of is met to my satisfaction. I’m sold on his integrity and passion for customer satisfaction. He is TOP NOTCH when it comes to making sure everyone gets the job done right. I recommend DUVAL ACURA service team to anyone, why you ask? Because they know the concept of teamwork and how to make ACRUA customers dreams work. Keep doing what you all do best, being GREAT! More

Absolutely love my new car! I came into Acura with the goal to look at a car that I found online. With in the small amount of time I was there Tim Crow made me feel confident tha I came into Acura with the goal to look at a car that I found online. With in the small amount of time I was there Tim Crow made me feel confident that the car I was looking at was a great fit for me and I made the decision to go forward with purchasing it. From the start to finish, I truly enjoyed my Experience. I had the pleasure of working with Tim and R in finance. They were both extremely helpful and Genuinely cared about my purchase. I will definitely Be a life long customer and will recommend Duval Acura to friends and family in the future. More

Easy Service Service rep. Arick, was very professional and friendly; tops. He handled all of my requests in a prompt and efficient manner and I would always reques Service rep. Arick, was very professional and friendly; tops. He handled all of my requests in a prompt and efficient manner and I would always request him for further service. More

Great Customer Service, Outstanding Finacing I bought my car used, and R explained all my documents well, did an outstanding job in finding the best financing package to fit my budget. I love de I bought my car used, and R explained all my documents well, did an outstanding job in finding the best financing package to fit my budget. I love dealing with Duval Acura. They go above and beyond to make sure the customer is satisfied, and their vehicles meet all qualifications. More

Amazing every time I’ve been coming to Jovie for years and I’ve never been let down. Wonderful service every single time! There’s no comparison with other service depart I’ve been coming to Jovie for years and I’ve never been let down. Wonderful service every single time! There’s no comparison with other service departments. More

Great Service experience at Duval Acura... Thank you Khalil The overall service experience at Duval Acura was great as always. Khalil was courteous and helpful, gave a accurate service estimate and the car was The overall service experience at Duval Acura was great as always. Khalil was courteous and helpful, gave a accurate service estimate and the car was delivered back after service within the time committed. More

This is a really great Dealer and ACURA has many. I had an unexpected battery failure on a fairly new car (2017 RDS with less than 7000 miles) and was probably going to be stranded over the weekend, b I had an unexpected battery failure on a fairly new car (2017 RDS with less than 7000 miles) and was probably going to be stranded over the weekend, because I never let any one except a dealer touch my Acura automobiles. The AAA fellow said it had a dead cell and told me I could wait til the next day to try to get an appointment if I let if run for a half hour or so. I wasn't too comfortable with that advice but I contacted the Service Department to see if I could get worked in on Saturday -- Joe told me that if I could do it, it would be better to just drive on over and let them take a look at the car and see if they could fix it that late Friday afternoon. He also said I might have to wait a bit, but they would get to it to at least know what they were dealing with. I drove right over, waited in the lovely Customer Service waiting room with a nice cup of coffee and was on my way within an hour -- no pressure, no problem just a happy, again satisfied Acura Service Department customer. I had always been a really happy customer of Kevin Augustin, but Jovie Quinto (who was new to me) was just as anxious to solve my problem and for that I say --Thank You! More

Anthony was great as always. Very considerate with my time. Found the car I wanted, inside as well as exterior colors. Did a good job explaining how to use all the extras. Over Very considerate with my time. Found the car I wanted, inside as well as exterior colors. Did a good job explaining how to use all the extras. Over all pleasant experience!! More

Perfect Timely Service Service performed on our TLX, which we LOVE, was timely and professional. Our Consultant kept us briefed on progress and spent extra time with my wife Service performed on our TLX, which we LOVE, was timely and professional. Our Consultant kept us briefed on progress and spent extra time with my wife covering expanded use of Bluetooth features. As usual, an excellent experience. Just what we expected. Thank You Casey and Duval Acura. More

Excellent customer service I took my car for a problem with the A/C, it needed a new compressor. Khalil Mercado was excellent, he kept me posted on the progress until the servi I took my car for a problem with the A/C, it needed a new compressor. Khalil Mercado was excellent, he kept me posted on the progress until the service was done. I enjoyed working with Khalil. I have also worked with the Finance Dept. when I purchased my car in February and R. Binrashed was outstanding in finding me the best possible finance. He worked constantly on it until it was done. More