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Duval Acura
Jacksonville, FL
1,066 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,066 reviews
November 25, 2018
BEST and Most Trusted Advisor Arik A. I have been coming to Duval Acura for years and I have never been disappointed. Came in for service on Saturday and of course Arik was timely and gre I have been coming to Duval Acura for years and I have never been disappointed. Came in for service on Saturday and of course Arik was timely and greeted me with a smile. Arik is a great service advisor and his knowledge and the time he takes with his customers is outstanding. I place a great deal of trust in this dealership and I am never disappointed. Thank you for all the hard work and dedication that Arik provides. More
by Denise13
Employees Worked With
Hector C.
Helpful November 25, 2018
Great service!! Arick was an amazing partner. He was patient and made sure my issues were corrected. Arick has always gone above and beyond when I came in for help. Arick was an amazing partner. He was patient and made sure my issues were corrected. Arick has always gone above and beyond when I came in for help. He is truly about customer service. Thank you Arick! More
by Katbuck2000
Employees Worked With
Arick
November 23, 2018
Professional I expected to hear the words “ I dont know” “ I can’t do that” “ I don’t have time” “ We can’t get that” I heard yes everytime Very Professi I expected to hear the words “ I dont know” “ I can’t do that” “ I don’t have time” “ We can’t get that” I heard yes everytime Very Professional Sales Rep (Will Isom) and At the end his Manager Andrew for his review and approvals. More
by Molley2431!
Employees Worked With
Mainly Will Isom, at the end Andrew Caruso
November 22, 2018
Most trusted Advisor Jovie Quinto Jovie takes care of us with every appointmenr. Most trusted and knowledgeable advisor. Purchased two cars at this dealership and all have been servi Jovie takes care of us with every appointmenr. Most trusted and knowledgeable advisor. Purchased two cars at this dealership and all have been serviced by Jovie, including a toyota and a Mercedes that were purchased elsewhere. More
by Souriya
November 21, 2018
Exceeds expectation Diagnosed the problem and saved me time and money! Jovie was exceptional with communication and the lead service tech in diagnostics was above and bey Diagnosed the problem and saved me time and money! Jovie was exceptional with communication and the lead service tech in diagnostics was above and beyond which gave clarity and direction. Was proactive in letting us know what is coming up in the horizon so we could begin budgeting. Exceptional team effort! Marcus Kampfe More
by Kampstylz
Employees Worked With
Jovie
November 17, 2018
Very professional, not hassled, not pressured. Ward was very knowledgeable of the new RDX did a good job of facilitating the negotiating process. The finance manager was easy to work with. Ward was very knowledgeable of the new RDX did a good job of facilitating the negotiating process. The finance manager was easy to work with. More
by Vick, Bob
Employees Worked With
Ward Peters
October 10, 2018
Friendly and quick Everyone was friendly and my car was done in a very timely manner. This was my first time getting my car serviced on my own and they made it very simp Everyone was friendly and my car was done in a very timely manner. This was my first time getting my car serviced on my own and they made it very simple for me. More
by mfz3
Employees Worked With
Arick Armenta
October 06, 2018
Customer service Great customer service. Would definitely reccomend and come back for my next service in the future. Wait time was not long either in and out with in a Great customer service. Would definitely reccomend and come back for my next service in the future. Wait time was not long either in and out with in an hour. More
by Ambermarie
Employees Worked With
October 05, 2018
Excellent service, right on time. I have been working with Arick for four years now and he has provided excellent advice on both routine service and the one occasion where I had a seri I have been working with Arick for four years now and he has provided excellent advice on both routine service and the one occasion where I had a serious issue with my RLX. He is both very knowledgeable and congenial. I am happy to give him and Duval Acura my highest recommendation. More
by Ralph
Employees Worked With
Arick Arenta
October 04, 2018
Customer Satisfaction!! This is my 2nd Acura bought with Duval Acura ... wouldn’t buy from your competitor! Hector Castaneda is the best to deal with ..... will refer him to This is my 2nd Acura bought with Duval Acura ... wouldn’t buy from your competitor! Hector Castaneda is the best to deal with ..... will refer him to others & will buy from him again!! More
by Lilbrat
Employees Worked With
Hector Castaneda
