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Duval Acura
Jacksonville, FL
1,069 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,069 reviews
October 10, 2017
Battery issue My battery had a bad cell. It was still under warranty. My service advisor handled my service visit very quickly and professionally. I was totally s My battery had a bad cell. It was still under warranty. My service advisor handled my service visit very quickly and professionally. I was totally satisfied. More
by Ron
Employees Worked With
Arick
October 07, 2017
Customer service Jessica was very helpful and attentive. She was friendly and concerned about satisfying my schedule needs. I was very impressed with her and the ove Jessica was very helpful and attentive. She was friendly and concerned about satisfying my schedule needs. I was very impressed with her and the overall service provided by duval Acura More
by Kwalker713
Employees Worked With
Jessica
October 05, 2017
Happy Customer Kevin was great , Duval Acura Great. Honest and trustworthy service department. I am glad that I brought my car to receive car service at Duval Acura Kevin was great , Duval Acura Great. Honest and trustworthy service department. I am glad that I brought my car to receive car service at Duval Acura More
by Big eoz
Employees Worked With
October 04, 2017
TLX A1 service Quick and hassle free service as always. I got a loaner car because I have to in a meeting, but I could have waited and be in and out in an hour. Quick and hassle free service as always. I got a loaner car because I have to in a meeting, but I could have waited and be in and out in an hour. More
by Ldvjax
Employees Worked With
Jessica Shippee
October 03, 2017
Great Service The Duval Acura service department is great! I have had my TL for 8 years and plan to buy another Acura next year due to the service department. I had The Duval Acura service department is great! I have had my TL for 8 years and plan to buy another Acura next year due to the service department. I had an unexpected engine warning come on yesterday morning on the way to work and Kevin Agustin helped me get my car serviced that day. Thank you Kevin! Smith Family More
by Smiths
Employees Worked With
Kevin Agustin
October 01, 2017
great experience This is my fourth(4th) RDX. The experience was very smooth. Could not have been better. The dealership, Kevin and Hector was most accommodating for This is my fourth(4th) RDX. The experience was very smooth. Could not have been better. The dealership, Kevin and Hector was most accommodating for sure. More
by holly1
September 29, 2017
Always receive first rate service from this dealership. Employees, especially Arrick, are competent and courteous. Prices are reasonable and they do not try to "upsell" you for needless services. I'll set m Employees, especially Arrick, are competent and courteous. Prices are reasonable and they do not try to "upsell" you for needless services. I'll set my own "minimum" thank you. More
by gedabo
Employees Worked With
Arick Armenta
September 24, 2017
fair work No complaints. Jovie was very helpful in outlining the service that the car needed. setting up appointment on line is a little complicated and it No complaints. Jovie was very helpful in outlining the service that the car needed. setting up appointment on line is a little complicated and it could be more friendly. More
by Jake
Employees Worked With
Jovie
September 23, 2017
Great service I have purchased a few cars from duval Acura and have used same salesman, Anthony Lewis. He always does his best to make my experience pleasant I have purchased a few cars from duval Acura and have used same salesman, Anthony Lewis. He always does his best to make my experience pleasant More
by Skinnyminnie
Employees Worked With
Anthony Lewis
September 20, 2017
Great service Dept I love the service department at Duval Acura. They always treat me like family. Merrick & Arick are my favorite guys, I've been dealing with them for I love the service department at Duval Acura. They always treat me like family. Merrick & Arick are my favorite guys, I've been dealing with them for many years. 100% satisfaction!! More
by Becky0326
Employees Worked With
Merrick & Arick
