Duval Acura

Excellent customer service!! I live in south Georgia, so when my car would not start I went to a local car repair service. They kept my Acura for five days but could not find the I live in south Georgia, so when my car would not start I went to a local car repair service. They kept my Acura for five days but could not find the problem in order to repair it. So I decided to go to an Acura dealership in Jacksonville. I made an appointment with them. My car was serviced at that time; I didn't have to wait. They found the problem immediately and made the necessary repairs. They even washed and vacuumed my acura as a complimentary service!! While they worked on my Acura, I was in the very clean waiting area watching tv, drinking fresh coffee, and eating a snack. I am so pleased with this visit to Duvall Acura; I plan on coming back when my Acura needs service. More

Superior Interaction I have purchased many vehicles and I never experience what I did at Duval Acura. Hector Castaneda is the best friend you did know you had until you me I have purchased many vehicles and I never experience what I did at Duval Acura. Hector Castaneda is the best friend you did know you had until you meet him. He was professional yet friendly. He asked thought provoking questions. How are you going to use this vehicle? Will this vehicle work for you in 3-5 years down the road? Is that the color you want or one you can live with? Does it have the power you need for the way you drive? I was blown away? He actually wanted to know what I needed and wanted before trying to sell me a car. This doesn't happen. I'm not going to mention any horrible dealing with any other dealer because Mr. Castaneda pretty much blew them out of my memory. I thought I wanted a used vehicle until he educated me on a different way of vehicular ownership. I had just purchased a used 2013 Acura TL, 47K from a neighboring dealer and I took it to ACURA because it was accelerating roughly. Kevin Augustin, my personal service representative, stated that it could be a simple as changing the transmission fluid or a serious mechanical issue. Long story short: I am now the 1st owner of a 2016 Black Copper Pearl Acura TLX for less that the 2013 Acura TL with 47K!!!!!!! If you are tired of being sold on cars and want to experience how it feel to be treated like a person and not another deal, Visit Hector at Duval Acura. More

scheduled maintenance Merrick was prompt, friendly, efficient. He took care of my car promptly, applied applicable coupons and as soon as the job was done he let me know. H Merrick was prompt, friendly, efficient. He took care of my car promptly, applied applicable coupons and as soon as the job was done he let me know. He is a great person to deal with. More

First Service Derek was my service contact. He was very friendly and professional, while attending to my needs. This was my first service for my 2016 RDX,and it w Derek was my service contact. He was very friendly and professional, while attending to my needs. This was my first service for my 2016 RDX,and it went very smoothly. I was given a loaner, there was no waiting around, so I lost very little time getting in and out for my servive. I will definitely use this dealer for all my services. Thanks Derek. More

Scheduled Maintenance I have owned three Acuras in a row all purchased from Duval Acura. Merrick Wade is my usual service writer and is at the top of his game in customer s I have owned three Acuras in a row all purchased from Duval Acura. Merrick Wade is my usual service writer and is at the top of his game in customer service. Appointments are on time and my car is ready at the time promised Keep up the great work! More

excellent experience love the people and team experience no hassle excellent excellent excellent excellent job and the rest of the experience was excellent. exc experience love the people and team experience no hassle excellent excellent excellent excellent job and the rest of the experience was excellent. excellent way to buy a vehicle More

Oil change and clean Derek was very nice and helpful. I would 10/10 recommend going to him! My car was cleaned, and the oil was changed and everything looked perfect. Derek was very nice and helpful. I would 10/10 recommend going to him! My car was cleaned, and the oil was changed and everything looked perfect. More

Excellent, professional service The folks did a great job...Kevin Agustin was courteous, professional and informative. Kevin estimated the time to complete the work. The job was ri The folks did a great job...Kevin Agustin was courteous, professional and informative. Kevin estimated the time to complete the work. The job was right on time and the job done to factory specs. I'm very happy and will continue to use Duval Acura for all my service needs. More

First class experience First time purchase from Duval Acura and this was by far the easiest and most professional dealership that I have dealt with! I will be back. First time purchase from Duval Acura and this was by far the easiest and most professional dealership that I have dealt with! I will be back. More

Very relaxed and smooth. Over all service and attention to my purchase needs was excellent. Hector was able to help me decide what my best options were and also to assure me Over all service and attention to my purchase needs was excellent. Hector was able to help me decide what my best options were and also to assure me he would make the process easy to understand. The fiancé manager also took his time to answer all me questions. More