Duval Acura

Customer Service Charlie was very helpful in helping us select a car that was affordable and that would meet our needs. He spent a great deal of time with my husband a Charlie was very helpful in helping us select a car that was affordable and that would meet our needs. He spent a great deal of time with my husband and I explaining the various features of our new vehicle. His professionalism and level of expertise are a definite asset to this dealership. More

Unexpectedly easy and very pleasant Hector was our representative on 12/30/14. From the moment we met him, he could not have been nicer or more helpful. We immediately were given the ke Hector was our representative on 12/30/14. From the moment we met him, he could not have been nicer or more helpful. We immediately were given the keys for a test drive which we loved doing on our own. We weren't necessarily thinking we would come away that day with a new lease, but thought to see what price options were at end of year sale. Unexpectedly very nice deal, nice offer on our trade, and easy easy paperwork. Everything just seemed to click smoothly, which doesn't usually happen when negotiating a deal on a new car. I absolutely love my RDX and the experience behind buying it makes it a great memory for us. Thank you Hector Castaneda!!! More

Awesome! First time buying car in 12 years. Hector was awesome in making it easy for me and answering all my questions. Plus, even though he had a commitment First time buying car in 12 years. Hector was awesome in making it easy for me and answering all my questions. Plus, even though he had a commitment he stayed an hour later to put me in my new RDX. He deserves 5 gold stars for the extra service. Thank you. More

Kevin Agustin-Service Advisor Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions. Kevin's personality is warm & genuine. He i Kevin Agustin has assisted me with the service on my vehicles (I have 2 Acura MDX's) on several ocasions. Kevin's personality is warm & genuine. He is right on top of everything from prompt professional service to immediately offering a loaner car when there was an unexpected delay. He is an excellent reflection on the dealership and I will not hesitate to use them again. More

WHY GO ANYWHERE ELSE! This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable This is where all other companies need to come for training on customer service. I've bought 3 TL's from them and every time the service is impecable. I've in a wheelchair and my time in it is limited it, so if the repairs (if any) is more than 1hr 30 min they either loan me a car or take me home and bring the car back when finished.Granted I only live around the corner from them.BUT Still. If your car needs service WHY GO ANYWHERE ELSE! More

Power Steering problem As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the de As I backed out of my drive I began to hear a strange sound coming from the front of my car and not sure what it could possibly be, I headed to the dealership, praying I did not break down. Merrick Wade (my usual service advisor) quickly diagnosed my problem as a power steering problem and within 20 minutes I was on my way in a loaner. Merrick called me when promised and I can truthfully say Merrick Wade and Duval Acura is 100% customer service committed. Thank you Merrick! More

The Duval Acura Service Experience Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trus Kevin A. is 100% committed to ensuring the experience and service exceeds any/all expectations. The level of service received is one that places trust and confidence. More

Service Review Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and p Excellent service by Kevin. I had to unexpectedly drop the car off and it was taken care of in a timely manner. He answered all of my questions and provided appropriate information. Thank you More

"Outstanding 'valet' Service and Quality" After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" se After reading the highly favorable reviews of Duval Acura service, I brought my Acura MDX in for a timing belt/water pump replacement. The "valet" service I received was beyond expectation and I was also provided a 2015 Acura RDX as a loaner car. Kevin Agustin, my Service Advisor, was top notch from beginning to end, including recommendations as they dove deeper into the maintenance. When I arrived to pick up my vehicle a couple of days later (based on additional work at my request), I was again greeted with valet service. I will continue to place my Acura in their expert care. More

Excellent Customer Service I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warrant I purchased my 2008 Acura TL new from Duval Acura and have it serviced there. After replacing the Blower Fan Resistor twice (once while under warranty) in 3-years due to the A/C not blowing cold air after 2+ hours of driving, Eddie Turner, Service Manager, suggested they perform an evacuation of refrigerant at no charge, and it appears to have resolved the problem so far. I was provided a loaner car, and my car was repaired, washed and returned to me within a few hours of dropping it off. Arick Armenta, Service Advisor, was very courteous and professional as always. Thank you for the excellent customer service. More