Duval Acura

Excellent service with a smile! My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car u My car was having some issues with a hesitation and I left it with Kevin so the service department could give it a computer update, I picked the car up and it seemed fine at first and then it starting getting worse. I called Kevin and he told me to return it and he was very accommodating with a loaner vehicle and the time to drop it off. They had to do some more work on the car to fix the problem. I dropped in on him unexpectedly during my lunch and picked up my car. They were so fast, I was in and out of there in no time. Excellent service as always. More

Acura Service My service experience on Tuesday was great! The service agents are friendly, helpful, and provide details on the needed work. I have been visiting the My service experience on Tuesday was great! The service agents are friendly, helpful, and provide details on the needed work. I have been visiting the Duval Acura service department the past 5 years and have been very pleased with the service I have received. More

Great Service During my visit I had to make a few conference calls. They accommodated me with their large conference room to allow me to have my conference calls wi During my visit I had to make a few conference calls. They accommodated me with their large conference room to allow me to have my conference calls with no background noise. They didn't have to do this. Great customer service! More

Service Everything was very accomodating for me including the loaner car. I was on my way to work in minutes after arriving. Merrick is wonderful to work Everything was very accomodating for me including the loaner car. I was on my way to work in minutes after arriving. Merrick is wonderful to work with and everybody I encountered was polite and accomodating. I appreciate the excellent service levels. More

Friendliest Customer Service in Town I drive into Duval Acura because my vehicle had warned me that possible transmission failure could be imminent. My husband usually handles all the aut I drive into Duval Acura because my vehicle had warned me that possible transmission failure could be imminent. My husband usually handles all the auto repairs but because I was out & about this one was up to me. Kevin was great at making me feel at ease and made sure that not only was I kept up-to-date with what was going on back In the garage but also comfortable in the customer service waiting area. He went over and above by checking on our extended warranty for me and put me in a nice loaner vehicle until my car was repaired. This dealership gets an A++! More

Above and beyond When I dropped off my car I asked Arrick to get me the name of a company to have some addl work done. What a surprise when I saw my car the work had a When I dropped off my car I asked Arrick to get me the name of a company to have some addl work done. What a surprise when I saw my car the work had aleardy been completed. Saved me time and my car look brand new. Great job! More

Check Engine Light Marrick did an outstanding job diagnosing and fixing my pproblem. Fortunately, it turned out that I just needed a gas cap replacement. He was couteous Marrick did an outstanding job diagnosing and fixing my pproblem. Fortunately, it turned out that I just needed a gas cap replacement. He was couteous, professional and detailed. More

Great My service person, Arick, is a very nice and polite person. I can call on him anytime with questions and he's there to assist. Thanks Arick for the pe My service person, Arick, is a very nice and polite person. I can call on him anytime with questions and he's there to assist. Thanks Arick for the personal touch and attention you give whenever I bring my car in. Great customer service. More

Best Car Buying Experience Ever We were extremely pleased with Roger Slavens' service. He was very knowledgeable in the Honda Odyssey that we purchased. We appreciate that he only sh We were extremely pleased with Roger Slavens' service. He was very knowledgeable in the Honda Odyssey that we purchased. We appreciate that he only showed us the type of vehicles in which we were interested. Roger introduced us to the service team and explained the benefits of owning a vehicle with Duval Acura. My wife and I could not be more satisfied with the experience. We will, most likely, go to Duval Acura when we purchase our next vehicle. We're already checking their site for my next car. More

Great people made this car buying experience This dealership surprised us and exceeded our expectations. They went the extra mile to ensure that we were completely satisfied. The general sales m This dealership surprised us and exceeded our expectations. They went the extra mile to ensure that we were completely satisfied. The general sales manager and the salesperson handled both of our transactions professionally and seamlessly. They even had the paperwork completed in advance for our second purchase and had us out the door in under 30 minutes. I could not have been more impressed by the general sales manager. Every organization succeeds or fails based upon its management choices...Duval Acura couldn't have picked a better general sales manager. I'm confident that we will purchase another vehicle from them in the future. Thank you again for all of your help! More