Duval Acura - Service Center

Great service department I love the personal service I receive at Duval Acura. They are always pleasant and accommodating. I had my car in and out very quickly. I love the personal service I receive at Duval Acura. They are always pleasant and accommodating. I had my car in and out very quickly. More

Professional, curtious service. When I took my car in for an issue covered under my warranty, the problem was addressed with accuracy and professionalism. Because it could not be re When I took my car in for an issue covered under my warranty, the problem was addressed with accuracy and professionalism. Because it could not be repaired while I was waiting, I was given a loaner car and was called when my vehicle was ready, I will definitely go bak to Duval Acura when I need service. More

Strut Noise Arick took care of me right away! Love this service department, guys in parts had the parts in stock, done the same day I brought it in. Sean was grea Arick took care of me right away! Love this service department, guys in parts had the parts in stock, done the same day I brought it in. Sean was great in parts, he knows his stuff! More

Outstanding service and personnel I had an immediate problem with my car and when I called Acura service I was helped promptly and professionally. I immediately took my car in for ser I had an immediate problem with my car and when I called Acura service I was helped promptly and professionally. I immediately took my car in for service and within a few minutes I was given a loaner car and assured my car would be repaired ASAP. The service manager greeted me and introduced me to the gentleman that took my information for my problems. He called me as soon as my car had been repaired. When I arrived to pick up my car, the young lady who greeted me was friendly and efficient with my car waiting for me. More

Fast and friendly service I’ve been having a reoccurring issue with my car and not quite sure how long it will be there. I am in and out with a loaner car and on my way usuall I’ve been having a reoccurring issue with my car and not quite sure how long it will be there. I am in and out with a loaner car and on my way usually within a few minutes. I will definitely continue my business with Duval Acura. More

First service on car since purchase This is my third Acura owning the 2006 MDX until purchasing the 2016 RDX on June 20th. Your dealership was the only one to "touch" that car for any This is my third Acura owning the 2006 MDX until purchasing the 2016 RDX on June 20th. Your dealership was the only one to "touch" that car for any reason other than collision repair. You were also kind and understanding of my limited knowledge. Thank you for the integrity of the people who serve the public. More

Awesome Service I called in for my 1st Servicing of my new 2017 Acura TLX and requested to speak with Merick Wade, with whom I had worked with in the past in the serv I called in for my 1st Servicing of my new 2017 Acura TLX and requested to speak with Merick Wade, with whom I had worked with in the past in the servicing of the many Acura's that I've owned. Merick passed me on to Jessica Shippee who set up an appointment for me for the very next day. Upon my arrival I was met by Merick and Jessica. They went over what was to be completed in the servicing and inspection my TLX, to include answering all of my questions regarding the proper operation of the vehicle, which I never had taken the time to read about nor asked about when the TLX was delivered to me. Much to my suprise I was promptly provided with a 2018 TLX loaner vehicle, which made it nice to see what up-grades had been incorporated into the 2018 version. Upon returning the loaner the next day, Jessica and Merick went over in detail what had been completed in the servicing. In addition my vehicle had been washed and the interior vacuumed. What more could one ask for? Thanks for the awesome treatment. More

Efficient, friendly, competent Maintenance service was completed within the time frame promised. Staff was friendly and accommodating. No surprises. Everything was professionally ex Maintenance service was completed within the time frame promised. Staff was friendly and accommodating. No surprises. Everything was professionally explained. was very pleased with my interaction with service rep Jovie Quinto. More

Prompt service and vehicle was delivered on time. One of the reasons I bought my Acura in Jacksonville was because of the reputation of excellent "after the sale service" that Duval Acura enjoys in One of the reasons I bought my Acura in Jacksonville was because of the reputation of excellent "after the sale service" that Duval Acura enjoys in this area. More

service review by loyal customer Jovie has always delivered excellent customer service to me over the years ..He is always pleasant to work with and I know I can always trust him with Jovie has always delivered excellent customer service to me over the years ..He is always pleasant to work with and I know I can always trust him with all my car problems.. More