Duval Acura - Service Center

Super service ! Kevin Agustin was very helpful . He scheduled an appointment for us that was very convenient. He met us right away at the dealership and wrote up our Kevin Agustin was very helpful . He scheduled an appointment for us that was very convenient. He met us right away at the dealership and wrote up our order, called right when our car was ready. Kevin explained the services and we were able check out quickly. Super service! More

Excellent service and customer care Cannot say enough about the excellent service and customer care. Thank you Ed once again you exceeded my expectations. This kind of service is the r Cannot say enough about the excellent service and customer care. Thank you Ed once again you exceeded my expectations. This kind of service is the reason I have stayed with Acura for so many years. Thank you Bill Bielmyer. More

Outstanding Service Experience ! This dealership has always provided top-notch service to me and my Cars. Everyone here is super nice and take their jobs and quality of service very s This dealership has always provided top-notch service to me and my Cars. Everyone here is super nice and take their jobs and quality of service very serious. More

Outstanding customer service as usual From the phone call to Kevin Agustin to schedule the appointment for an oil change and minor service issue on our 2016 MDX to picking up the MDX when From the phone call to Kevin Agustin to schedule the appointment for an oil change and minor service issue on our 2016 MDX to picking up the MDX when finished,the process was seamless. Kevin made sure the appointment fit with my schedule. He made sure I had a loaner so my work schedule was not impacted. He greeted me by name and personally advised us when the MDX was finished and ready to be picked up. He always goes above and beyond to make sure the service experience is above the 5 star outstanding. Which is why all of our vehicles(not just the Acura) are serviced at Duval Acura More

Tire adjustment & overall maintenance. After working with Merrick Wade for 7+ years, I thought no one could compare. Merrick took a well-deserved promotion, but still makes time to speak t After working with Merrick Wade for 7+ years, I thought no one could compare. Merrick took a well-deserved promotion, but still makes time to speak to me when I am there. This visit, I worked with Kevin Agustin and was totally satisfied. He was precise, thorough and a pleasure to work with. I have always said Duval Acura has the best Service Department. Kevin was very professional and made my experience pleasurable. Look forward to working with him again. Merrick has a fabulous team under him. More

First Oil Change My service experience was great! Prompt and courteous customer service is hard to find these days, but not at Duvall. Thank you for making the effor My service experience was great! Prompt and courteous customer service is hard to find these days, but not at Duvall. Thank you for making the effort. More

Great Team Top level customer service. M. Wade is a great manager and Eric did a wonderful job taking care of me as a customer and seeing to the quality and eff Top level customer service. M. Wade is a great manager and Eric did a wonderful job taking care of me as a customer and seeing to the quality and efficient of my service. I take my wife's car to one of the luxury German car places Ni town and they have yet to achieve the same level of customer care Duval Acura achieves. Good job Merrick and Eric, More

Outstanding service as always My service experience was outstanding as always. The service technician made a loaner car available to me and my family. The required service was done My service experience was outstanding as always. The service technician made a loaner car available to me and my family. The required service was done in a reasonable amount of time. And the staff was friendly and helpful as always. More

Perfect in every aspect From a phone call to driving away with everything completed perfectly. The entire experience handled with ease and delivered with exceptional service From a phone call to driving away with everything completed perfectly. The entire experience handled with ease and delivered with exceptional service and attention to detail. More

Battery issue My battery had a bad cell. It was still under warranty. My service advisor handled my service visit very quickly and professionally. I was totally s My battery had a bad cell. It was still under warranty. My service advisor handled my service visit very quickly and professionally. I was totally satisfied. More