Duval Acura - Service Center

It was exactly what you would expect from a quality dealer Kevin Agustin was very professional, on time and did everything he said he would do. It seemed like I was more of a friend than a customer and my car Kevin Agustin was very professional, on time and did everything he said he would do. It seemed like I was more of a friend than a customer and my car was serviced in a timely manner. It also looked better when I got it back than when I brought it in, nice and clean. Great Job More

Service experiance I had called in a day before for a service time which was given to me. The experience was very professional and prompt. The car was ready at the stat I had called in a day before for a service time which was given to me. The experience was very professional and prompt. The car was ready at the stated time and the work was done well. More

Above and Beyond Service my car broke down near the dealership and I contacted Kevin who told me to bring it in and he would get be taken care of . He offered to check and see my car broke down near the dealership and I contacted Kevin who told me to bring it in and he would get be taken care of . He offered to check and see if he had a loaner and even offered me the road side assistance number in case the jump start didn't work. I got it back promptly within a few hours with a new battery which was installed and replaced at no charge due to my warranty. Thank you Kevin and Duval Acura. Thanks also to the parts department that ordered my new headphones. More

Excellent Service Went in for a routine oil change, tire rotations and balance. Kevin Agustin was exceptionally professional and took care of me. We identified a coup Went in for a routine oil change, tire rotations and balance. Kevin Agustin was exceptionally professional and took care of me. We identified a couple of very serious items that I am now relieved are fixed. More

Jessica is an amazing addition to your team Duval Acura has always been top notch. I've bought all my cars from Kevin Snyder since 1998 and if I have my way, I always will. But a huge part of wh Duval Acura has always been top notch. I've bought all my cars from Kevin Snyder since 1998 and if I have my way, I always will. But a huge part of why I always come back is your service team. Eddie, and Merrick have always been amazing and I'm not surprised by the newest person that I've worked with there, Jessica. You struck gold with this one. Her kindness is authentic, her professionalism is at the highest standard and the way she took care of me, I cannot say enough good about. THANK YOU, Jessica, for going above and beyond, it's not unnoticed. Simply the best. More

Timely and efficient service! Excellent and friendly customer service experience scheduled in the morning and performed early in the afternoon! Carwash and vacuum a well received Excellent and friendly customer service experience scheduled in the morning and performed early in the afternoon! Carwash and vacuum a well received amenity at no additional charge. More

Excellent Very quick to identify problem. Kept me informed when issue required extra time to get resolved. Identified everything that was covered under warran Very quick to identify problem. Kept me informed when issue required extra time to get resolved. Identified everything that was covered under warrantee. Staff was very professional and thorough. More

Great Experience One of the few dealerships I have ever dealt with that do as they promise and have your car ready when they promise at a reasonable cost. One of the few dealerships I have ever dealt with that do as they promise and have your car ready when they promise at a reasonable cost. More

Love this dealership Friendly, trustworthy customer service - for a change! As a woman, car dealerships and service shops make me nervous. I can't help it.... that is un Friendly, trustworthy customer service - for a change! As a woman, car dealerships and service shops make me nervous. I can't help it.... that is until I bought a car from Duval Acura and have it serviced there. I always feel like I am in good hands, and they are not going to sell me services I don't need. Often, the work winds up being slightly less than the original estimate. I no longer fear "car guys!" More

Excellent! Complete, timely, professional service. Both individual's were very friendly as was Jessica who assisted me over the phone with the appointment. G Complete, timely, professional service. Both individual's were very friendly as was Jessica who assisted me over the phone with the appointment. Greatly appreciate Arick's patience and efforts in addressing issues with window seal and electronic key. Thank you very much! More