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Duval Ford
Jacksonville, FL
1,792 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,792 reviews
September 09, 2016
Awesome dealership Excellent dealership to deal with. They were straightforward very helpful they made buying a car a pleasure. They car was clean and ready to go. I cou Excellent dealership to deal with. They were straightforward very helpful they made buying a car a pleasure. They car was clean and ready to go. I could not be happier with the dealership. More
by crstaggers
Employees Worked With
Terrance Lundy
September 07, 2016
Very Disappointed This place is unbelievable. I've worked with Sherrod Anderson for several months to find the right truck. We finally found the one that was perfect an This place is unbelievable. I've worked with Sherrod Anderson for several months to find the right truck. We finally found the one that was perfect and worked throughout the day to make the deal fit for both of us. Sherrod's manager, Matt Tudor became involved in negotiations and after a little give on both sides, we agreed to the deal! I was very excited to pick up my new truck. I had several business appointments and told him I would stop by between them, which I did, and be there after my last one to sign the paperwork. So then I get a text message while in my last appointment telling me that they sold the truck!! They gave me a story saying that the owners trumped them and sold it out from under me-my response was that makes it worse that the owners would do that to a customer! The last I heard from Matt was, "Don't worry, we're going to make this right." That was over a month ago and I haven't heard a peep. More
by Jim
Employees Worked With
Matt Tudor, Sherrod Anderson
September 07, 2016
Go see Mike Murdock! My wife and I highly recommend buying a vehicle from Duval Ford. The atmosphere there is focused on customer service and Mike Murdock is the man to se My wife and I highly recommend buying a vehicle from Duval Ford. The atmosphere there is focused on customer service and Mike Murdock is the man to see. No pressure sales and very calm environment. Mike helped us find the right vehicle and vehicle options for the best price. The vehicle that we finally decided on was way buried in the back lot. Even though it was very late, Mike took my family and I back to go see the vehicle. We had to go through the construction but that just shows how much Mike wanted to find the vehicle that was the one we wanted. Mike's demeanor was very professional even with two squirmy children. We love our new F150 and want to thank Mike Murdock for all his help! More
by Dempster2016
Employees Worked With
Mike Murdock
September 06, 2016
Amazing service and people I could not have asked for better service and better people to deal with. Friendly, took their time to explain everything and made it very clear. Got I could not have asked for better service and better people to deal with. Friendly, took their time to explain everything and made it very clear. Got me just what I wanted for an awesome price! Could not be more impressed! More
by CrowdFavorite
Employees Worked With
Chris Hayes, Sherrod Anderson, Mike Murdock
September 05, 2016
Terrible dealership i had inquired about a cobra they had 3 times and my sales person was lance Lindsey, I'm a internet shopper due to the 2 hour drive. I text this man i had inquired about a cobra they had 3 times and my sales person was lance Lindsey, I'm a internet shopper due to the 2 hour drive. I text this man all the information he needed and I never heard back from him. This was absolutely the worst sales person I have ever dealt with. More
by Marine2016
Employees Worked With
lance lindsey
September 04, 2016
Multiple Vehicles for a Good Reason. I first found Duval Ford back in 2013 for my new F150 FX2. Since my first purchase, I've bought 2- 2016 Transit 150 & Transit 250's for my business. M I first found Duval Ford back in 2013 for my new F150 FX2. Since my first purchase, I've bought 2- 2016 Transit 150 & Transit 250's for my business. My most recent purchase is a 2017 F250 FX4. The only... I mean ONLY reason I have continued to buy from them is because of "Gunny" Moore. He is fantastic to work with and looks out for the buyer. I would recommend for anyone to go to Duval Ford but I sincerely hope that when you do, you ask for Gunny by name. You will be in great hands. A straight-shooter and always follows through. More
by Eightyn8
Employees Worked With
Gunny's wife gave him a much needed hand. Haha., David Moore
September 03, 2016
Great service Always the best service in town!!! I have done business with Duval Ford for over 25 yrs! From management to the service porter they care about their c Always the best service in town!!! I have done business with Duval Ford for over 25 yrs! From management to the service porter they care about their customers More
by mike r
Employees Worked With
Brian West
September 01, 2016
Great experience Everyone we encountered was very friendly and made us feel right at home. Sherrod Anderson was our salesman. He did a great job! When "our plans" did Everyone we encountered was very friendly and made us feel right at home. Sherrod Anderson was our salesman. He did a great job! When "our plans" didn't work out, he had a back-up plan. It worked out better than we could have imagined! More
by Mullens Edge
Employees Worked With
Sherrod Anderson
August 30, 2016
Excellent service! Our experience with Duval Ford was top-notch! We were treated respectfully and never doubted that our interests were the top priority. The customer se Our experience with Duval Ford was top-notch! We were treated respectfully and never doubted that our interests were the top priority. The customer service could not be better...and we are completely happy with our purchase. More
by Matt Collins
August 29, 2016
Great Experience I felt welcomed when I walked in the door. I worked with Mike Murdock and he was helpful, honest and direct. I felt I got the truck I wanted for the p I felt welcomed when I walked in the door. I worked with Mike Murdock and he was helpful, honest and direct. I felt I got the truck I wanted for the price I wanted. Others tried to rip me off on my trade in, Duval gave me $1,500 more than any other dealer. I appreciate the great job Mike Murdock, Chris Hayes and Duval Ford did for me. More
by DPannell
Employees Worked With
Chris Hayes, Mike Murdock
