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Duval Ford

Jacksonville, FL

4.9
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,784 reviews

August 30, 2016

Excellent service! Our experience with Duval Ford was top-notch! We were treated respectfully and never doubted that our interests were the top priority. The customer se More

by Matt Collins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Barriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayte Rutt
Sep 08, 2016 -

Duval Ford responded

That's great to hear. Thanks so much for this feedback. We will continue to work hard to earn your loyalty in the future.

August 29, 2016

Great Experience I felt welcomed when I walked in the door. I worked with Mike Murdock and he was helpful, honest and direct. I felt I got the truck I wanted for the p More

by DPannell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hayes, Mike Murdock
Sep 08, 2016 -

Duval Ford responded

We are very pleased for you and we thank you for taking the time to submit this review. Welcome to the Duval family!.

August 27, 2016

OIL CHANGE I had an appointment for an oil change, I arrived early and they took my vehicle in when I arrived and was out of the dealership before my allotted ti More

by Marine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Sep 08, 2016 -

Duval Ford responded

Excellent. Thank you so much. We'll see you next time!

August 25, 2016

4 brand new vehicles in a year and a half In the past year and a half my daughter, my husband, my mom and myself have bought a brand new vehicle from Mike Murdock at Duval Ford. I will alwa More

by Krista Izor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hayes, Mike Murdock
Sep 08, 2016 -

Duval Ford responded

We are happy when you're happy. Thanks Krista!

August 24, 2016

Fantastic Employees!! Barry and Jose, you guys got us out from underneath our Explorer and into a brand new one. I am so glad that we got to meet you and throughout the buy More

by Steve and Jamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hayes, Barry orelus
Sep 08, 2016 -

Duval Ford responded

We are so happy for you and we are glad our team could assist. Enjoy your new vehicle and we look forward to seeing you again when you need us. Take care Steve and Jamie.

August 23, 2016

Great day! I absolutely love coming into Duval Ford to get a car. Always friendly, courteous. Rafael Delgado was amazing! He was patient and very helpful with fi More

by Amanda Varrasse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Espie, Rafael Delgado
Sep 08, 2016 -

Duval Ford responded

We are so pleased for you. Thanks for the recommendations, Amanda. We will let Rafael and Dan know. Take care.

August 22, 2016

Great Experience at Duval Ford Will Law and Zach Gordon did a great job working with me on the purchase of my new F150. They were both very easy to work with. More

by F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Gordon, Chris Hayes, Will Law
Sep 08, 2016 -

Duval Ford responded

That's what we like to hear. Thank you. Enjoy your F150!

August 22, 2016

Great service in a timely manner Great customer service in a timely manner. Richard Jordan is always willing to help and has excellent customer service. This is why I bring my entire More

by Chris1015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan
Sep 08, 2016 -

Duval Ford responded

We will be sure that Richard knows. Thanks for the feedback and your continued loyalty.

August 21, 2016

Duval Ford has a large inventory and a super salesman We was were shown some Ford F150's and the salesman was extremely nice and courteous. He answered every question regarding the Ford F150 trucks ins More

by FSU1Mike
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Malachi Henry
Sep 08, 2016 -

Duval Ford responded

We look forward to helping you when you are ready. Thank you so much.

August 20, 2016

A Good Experience with Duval Ford and "Gunny" Gunny was an exceptional aide while we were just "looking" at used cars! We ended up buying one. Gunny stayed with us thorough the whole experience More

by teach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Moore
Sep 02, 2016 -

Duval Ford responded

We are so glad. Thanks so much and we know Gunny appreciates the recommendation.

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